McGrath Honda of Elgin - Service Center

Very good customer experience! Customer service has been great I would recommend this dealership. Friendly and knowledgeable staff and a very mice waiting room. Good online service Customer service has been great I would recommend this dealership. Friendly and knowledgeable staff and a very mice waiting room. Good online service appointment booking. More

1st scheduled maintanance Jerry Nepermann explained the maintenance required and a recall that I had not received notice of. The complimentary car wash is always appreciated. T Jerry Nepermann explained the maintenance required and a recall that I had not received notice of. The complimentary car wash is always appreciated. Thank you. More

Amanda was great & waiting area very work functional I have been in the customer service space for my entire career in many facets. My expectations are very high and I want to see it exceptional execu I have been in the customer service space for my entire career in many facets. My expectations are very high and I want to see it exceptional execution of any transaction or service needed, with a knowledgeable and engaging representative. Both metrics met. Amanda was on point. More

Honda Pilot Service Excellent service. 30,000 maintenance was done quickly and without any issues. I was given a loaner car, which I didn't expect, but was greatly appr Excellent service. 30,000 maintenance was done quickly and without any issues. I was given a loaner car, which I didn't expect, but was greatly appreciated. They even washed the car twice. More

Excellent people and service The service staff is seriously committed to making the entire process easy, and actually a happy experience. So friendly, helpful and kind that you fe The service staff is seriously committed to making the entire process easy, and actually a happy experience. So friendly, helpful and kind that you feel at home. More

Service advisor Jerry is awesome! Very professional ! Brought vehicle in for service work. Job was completed very quickly. Car was clean when picked up. Would absolutely recommend having vehicle service Brought vehicle in for service work. Job was completed very quickly. Car was clean when picked up. Would absolutely recommend having vehicle service here to anyone. More

Friendly staff I enjoy the staff very friendly and helpful.Like seeing Mike our salesman and shooting the breeze with him when we bring our car in to be serviced. I enjoy the staff very friendly and helpful.Like seeing Mike our salesman and shooting the breeze with him when we bring our car in to be serviced. More

Excellent on time courtious The friendliness, answered my questions,the patience they have a place to relax while they serviced my car I enjoy the atmosphere at Honda over all ev The friendliness, answered my questions,the patience they have a place to relax while they serviced my car I enjoy the atmosphere at Honda over all every one greets me with a smile shows they care thank you More

oil change I have always received excellent service from McGrath in Elgin. Brian Couture always get me in withing 24 hours. If the wait is longer than an hour, I have always received excellent service from McGrath in Elgin. Brian Couture always get me in withing 24 hours. If the wait is longer than an hour, I am offered a courtesy care for the duration. More

Service Department was excellent From scheduling to return of my vehicle, the experience was very professional. The service was timely. While I waited, since there was a recall to be From scheduling to return of my vehicle, the experience was very professional. The service was timely. While I waited, since there was a recall to be repaired, I was provided with a ride to and from a local business where I got a bite to eat. I dealt with Service Department rep, courtesy vehicle driver, and cashier. Every one of them were personable, appreciative of my business. Thanks for a good experience! More