McGrath Honda of Elgin - Service Center

Super attentive & nice! From the moment I pulled in I was impressed with how courteous and attentive the gentleman was. Even though it ended up taking quite long because I ha From the moment I pulled in I was impressed with how courteous and attentive the gentleman was. Even though it ended up taking quite long because I had a recall too they checked on me and even offered a loaner car or to take me somewhere. I was ok waiting because I had warm cookies and coffee :). Only complaint is no one turned the volume on the tv even though they said they would twice. More

Great Service McGrath Honda is great!! The advisors are very friendly and helpful. No pressure! Jerry took his time to recommend what my car needs. Even gave me a McGrath Honda is great!! The advisors are very friendly and helpful. No pressure! Jerry took his time to recommend what my car needs. Even gave me a loaner car so I wouldn’t be without a car. Called me to let me know what was going on and finished it in record time. AND... the bill was actually less then the cracker box fast finish place I went first. Sold on this place. More

Oil Change and Tire Rotation Dropped my car off in the morning for an oil change and tire rotation. It was a pleasure dealing with Jerry Nepermann who had me on my way to work in Dropped my car off in the morning for an oil change and tire rotation. It was a pleasure dealing with Jerry Nepermann who had me on my way to work in about 15 min. using their shuttle service. Overall great experience! More

oil change Service advisor took time to explain the report to me after the car was serviced and he confirmed everything prior to commencing work on my car. Service advisor took time to explain the report to me after the car was serviced and he confirmed everything prior to commencing work on my car. More

Great service visit Brought our Civic in for its first oil change and maintenance check. Everyone was very nice. You need more magazines in your waiting room for you Brought our Civic in for its first oil change and maintenance check. Everyone was very nice. You need more magazines in your waiting room for you lady customers though. More

Good job Martin Nunez, the gentleman that helped me was personable, helpful and very efficient. I also appreciated the two young men that drove me to and from Martin Nunez, the gentleman that helped me was personable, helpful and very efficient. I also appreciated the two young men that drove me to and from Burnt Toast. They were very kind. One complaint though, this is Patricia, Martin Benigni's better half. I'm the one that brought the car in. 😊 More

Service is awesome I love the service department. Chris always goes above and beyond. Good to see him moving up in the company. Jason did awesome and made me laugh which I love the service department. Chris always goes above and beyond. Good to see him moving up in the company. Jason did awesome and made me laugh which made the process even better. And Doug is amazing at what he does too! All I saw was him running back and forth. For his first couple days he was doing awesome. Great hires. Whoever washed my car -thank you. And the kid that wasnt afraid to go into the purse that I have nothing in besides my keys and work crap (I gave him permission to get my keys out) thank you for that! The only reason I wouldn't recommend McGrath is the service I received when buying. Cant lie! You have a great team working as service advisors. Cant wait to come back for my fluid flushes like Jason recommended. More

Honda Accord service Jason greeted us and explained what the service visit would cover and how long it would last. We waited in the service area waiting room which was ext Jason greeted us and explained what the service visit would cover and how long it would last. We waited in the service area waiting room which was extremely clean. We were offered refreshments and wifi. Free car wash. Our car was ready when Jason said it would be. More

Great customer service I worked with Jason, who was so friendly, and nice to talk to. He was very helpful, and answered any questions I had. I also spoke with his supervisor I worked with Jason, who was so friendly, and nice to talk to. He was very helpful, and answered any questions I had. I also spoke with his supervisor(can’t remember his name, sorry) and he was also helpful and friendly. The waiting room was very nice, and clean, and the chairs were so comfortable! It was a very nice experience. I will be back :) More

Very deceptive If I could give this establishment 0 stars I would. I brought my car in for service for a rattle during start up, the same rattle that was fixed almos If I could give this establishment 0 stars I would. I brought my car in for service for a rattle during start up, the same rattle that was fixed almost to the day a year ago. I was told one story as to why it was happening, was told it was fixed, paid the money and left. 2 days later the same rattle is there and they tell me now that it's the same part that they replaced a year ago but I was out of the warranty by 800 miles. I then paid to have the same part replaced again, was told it was fixed. 3 days later the same rattle is back. By then I am extremely upset being that I paid twice and was told it was 2 different things and its still happening. I then was told to bring it back so they can take a look again, at this point my car was there almost a month, after another week I'm then told its now something else and it's going to cost 800+. I told them let me think about it and I will let you know. 2 days later I get a call that says your car is ready..they put the new parts on without my permission and Scott even confirmed there was no authorization. They then take my parts out of the garbage and put them back on the car. On the write up they wrote that I authorized them to do the work and then backed out once the work was done which never happened. They also wrote that the parts from my car came from the garbage. I talked to the service manager and some "acting" managers and got the same run around. I then get a call from Joe D who says he wants to correct the situation to make it right. After explaining everything that happened he then tells me that he's the used car sales manager and tries to sell me a new car so I wouldn't have to deal with the problems I'm having anymore. When I told him I didn't want a new car he said he would let the service manager know and have them call me. Still no call weeks later. This place is unreliable and deceptive and I will never do business with this place again and will ensure that my company no longer buys cars from this place. More