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783 Reviews of McGrath Honda of Elgin - Service Center
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August 18, 2020
My tire pressure was low as I had a small nail in my tire. I was very pleased with the efficient way my tire repair was handled when I arrived at the service center. tire. I was very pleased with the efficient way my tire repair was handled when I arrived at the service center. More
by ldtheo
Employees Worked With
Guillermo Delatorre
August 14, 2020
Used to be a great place. First my clutch burnt out at 20k miles... very abnormal. Brought it in, was told $100 to diagnose it. Received a call saying they need a go ahead for $1100 for a further diagnosi 20k miles... very abnormal. Brought it in, was told $100 to diagnose it. Received a call saying they need a go ahead for $1100 for a further diagnosis. So now they are deceiving me. I already told them what was wrong. They act like I didn’t know anything and keep trying to push unnecessary parts on me... totaling to $5800!! I went in and said I need my clutch replaced, a clutch replacement does not cost $5800!! They will befriend you as much as they can but in reality they are still for the company, they could care less about the customer. They could not even give me another price. So ok, I get my car towed to another shop. That day I get a call from the mechanic, “hey your clutch kit will be here tomorrow. This is an OEM Honda clutch kit, for $450.” $450!!!! Not $5800!!! The labor I’m paying for the shop still doesn’t total up to $5800! I’m paying around $1500 TOTAL for a repair by a company that cares about their customers not one that will screw you for everything you have. Tread carefully if you go here, they will deceive you. More
by CivSI18
Employees Worked With
Jason, Tom, Niko
August 11, 2020
Everyone was great starting from Monica who checked me in to the person that helped me with the loaner to the service man that drove with me a bit to fix the phone issue I had and back to Monica to check out to the person that helped me with the loaner to the service man that drove with me a bit to fix the phone issue I had and back to Monica to check out. More
by Sportsfun02
Employees Worked With
Monica
August 08, 2020
Very little wait time and very courteous staff. Clean and safe environment in this COVID world we live in. Definitely will be back for service and when lease expires. safe environment in this COVID world we live in. Definitely will be back for service and when lease expires. More
by jmcdowell72
Employees Worked With
Bruce Breckenfelder
August 06, 2020
Comfortable, knowledgeable staff, clean, efficient service, I do not have the name of the clerk that processed my payment, but she was very pleasant, great experience. service, I do not have the name of the clerk that processed my payment, but she was very pleasant, great experience. More
by Gwenda183
Employees Worked With
Geraldo Sharif, payment clerk
July 21, 2020
costs over 900 for brake problem I have brake issue for one side, but they change both sides brakes and charge me extremely more than $ 900, I used to be regular customer, never come I have brake issue for one side, but they change both sides brakes and charge me extremely more than $ 900, I used to be regular customer, never come back More
by PLI
Employees Worked With
Nico
June 06, 2020
Ray at the service desk was terrific. He was friendly and efficient. The service was quicker than I thought. Nice people at Honda. 5 stars. and efficient. The service was quicker than I thought. Nice people at Honda. 5 stars. More
by Boje
Employees Worked With
Ray at service department - 5 stars
June 01, 2020
Great Service Due to the COVID-19 pandemic I assumed that my service time would take longer than expected. Time ended up less and I was out fairly quickly! Due to the COVID-19 pandemic I assumed that my service time would take longer than expected. Time ended up less and I was out fairly quickly! More
by ronb6645
Employees Worked With
Can't remember service reps name
May 21, 2020
Disappointing So disappointed with all aspects of my visit to the dealer for some urgent car work. Will not return. All everybody kept telling me was...”We open at So disappointed with all aspects of my visit to the dealer for some urgent car work. Will not return. All everybody kept telling me was...”We open at 7”. No direction regarding where to wait. No smiles. Nothing!!!! Second day of having the car didn’t receive a call all day with status. Another issue was I started with one person and ended with another completely different person. My service person was nice. Guillermo. I will think twice next time I need any car work. More
by Maggienstamps
Employees Worked With
Guillermo
