McGrath Honda of Elgin - Service Center

They damaged my car and have told me not to ever come back They damaged my car and then asked me not to come back. I purchased my car though this dealership. I've been taking my car there for car washes ever s They damaged my car and then asked me not to come back. I purchased my car though this dealership. I've been taking my car there for car washes ever since I purchased it. The gentleman who washed my car kindly asked if I would like him to vacuum out the interior (I had no idea they'd even do that). I accepted and when I got back in my car I had 3 big, noticable scratches on my dashboard. I noticed it once i got on the expressway. I called and complained and brought it back in the following day. It was pretty much my word against his that he did the damage. He acknowledged that he vacuumed the dashboard as well. I talked to the floor manager and she was extremely rude and kept asking me what I wanted from her. She stated they could not get the scratches out and would not replace the whole dash for 3 scratches. So I bring my car in and leave with scratches and the female manager treated me like I was wrong for being upset. She even told me never to come back there again, even though I am awarded free car washes since I purchased my car there. I call the general manager, explained the whole thing to him, he sounded sympathetic and said he would look into it and call me back. That was over a month ago. I've called three more times since then and left messages but nothing. The customer service there is completely unprofessional. The management there is beyond disrespectful. More

Great Service I had Guillermo help me out with a tire repair and he was super helpful from start to finish. He was able to give me the full rundown of what was wron I had Guillermo help me out with a tire repair and he was super helpful from start to finish. He was able to give me the full rundown of what was wrong with my car quickly and had it repaired in no time. I love knowing that I am in good hands every time I come to McGrath Honda! Would definitely recommend to anyone in the area looking for service! More

Work done well We had a need for a covered repair to be done quickly. The item had to be replaced but the service person did a great job, answered our questions and We had a need for a covered repair to be done quickly. The item had to be replaced but the service person did a great job, answered our questions and got the car back to us within out desired time. More

Routine maintenance Martin was amazing and kept me informed on everything needed for my CR-V! Very personable and friendly through the whole process of my service!! Martin was amazing and kept me informed on everything needed for my CR-V! Very personable and friendly through the whole process of my service!! More

Fast Service I went in for my 2019 Honda Civic's first oil change and tire rotation. They had me in and out of the Service Dept in just over an hour and that inclu I went in for my 2019 Honda Civic's first oil change and tire rotation. They had me in and out of the Service Dept in just over an hour and that included a car wash too. More

Courteous I was provided step by step instructions on what would take place to fix my tire. The rep was beyond patient and answered all of my questions with an I was provided step by step instructions on what would take place to fix my tire. The rep was beyond patient and answered all of my questions with an upbeat personality and made me feel so comfortable with the process. More

Clean Dept, friendly staff Came in for oil change, Service guy was friendly! Had an appointment and everything was fast, and waiting area was very clean. Thanks for the great se Came in for oil change, Service guy was friendly! Had an appointment and everything was fast, and waiting area was very clean. Thanks for the great service! More

Oil Change and Maintenance Guillermo did a fantastic job in advising exactly what we needed based on orevious service records and mileage. He didnt try and 'sell' me on anythi Guillermo did a fantastic job in advising exactly what we needed based on orevious service records and mileage. He didnt try and 'sell' me on anything I didnt need and gave me a timeline for future service needs. GREAT JOB! i will be back and will refer friends and family as well More

Excellence in service provided Being received into a warm environment is the first thing that make me feel good. Always providing an excellent service in any matter related with my Being received into a warm environment is the first thing that make me feel good. Always providing an excellent service in any matter related with my car. Promptly, and professional service! Thank you! More

Oil Change on a Saturday I made an appointment for an oil change 30 mins prior to my arrival. Once I arrived I was taken care of right away. The service writer Guillermo was p I made an appointment for an oil change 30 mins prior to my arrival. Once I arrived I was taken care of right away. The service writer Guillermo was professional and explained the service visit. My car was done within the hour and I was advised of potential issues that needed to be addressed. I was not pressured into doing anything. I recently purchased my vehicle back in March and this was my first visit for service, so we are off to a good start. Joe More