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778 Reviews of McGrath Honda of Elgin - Service Center
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February 09, 2021
Roberto was kind, polite and efficient. He listened to me and took care to get the job done correctly. Will definitely continue to use this service department. and took care to get the job done correctly. Will definitely continue to use this service department. More
by K
Employees Worked With
Roberto
February 06, 2021
I live in Chicago. I choose to travel 37 miles to be serviced by a great team in Elgin. Jerry Nepermann is A+! Superb ! Great experience serviced by a great team in Elgin. Jerry Nepermann is A+! Superb ! Great experience More
by joseph1882
Employees Worked With
Jerry Nepermann is a class act.
February 04, 2021
Service was excellent and was performed in a timely manner.. The waiting area is also excellent. Technician was friendly and kept me informed on progress made. manner.. The waiting area is also excellent. Technician was friendly and kept me informed on progress made. More
by Jabberwocky
Employees Worked With
Bruce Breckenfelder
February 01, 2021
Excellent customer service. Very friendly and personable. Provided an atmosphere that was comfortable and friendly. Offered water and snacks while waiting for service to be completed. Provided an atmosphere that was comfortable and friendly. Offered water and snacks while waiting for service to be completed. More
by Schramm
Employees Worked With
Bruce Breckenfelder
February 01, 2021
The Service Department wasn’t ready to open at 7:00 AM today, Understandably there there was a snow storm the day before, but the company should have made provisions for that situation since the snow stor today, Understandably there there was a snow storm the day before, but the company should have made provisions for that situation since the snow storm was all over the news. Even the parking lots weren’t plowed. I just thought there was a lack of planning and emergency measures in place. On the other hand, I have to commend Ms. Malia Vasquez as she was knowledgeable, provided excellent service and advice. You are lucky to have someone like her on your team. More
by lyolo
Employees Worked With
Malia Vasquez
January 30, 2021
Excellent customer service and advice provided by Guillermo. He kept me updated while I waited and clearly explained the services performed. The customer experience has been consistently excellent vi Guillermo. He kept me updated while I waited and clearly explained the services performed. The customer experience has been consistently excellent visit after visit. More
by A11107
Employees Worked With
Guillermo Delatorre
January 28, 2021
Went in to get oil change and maintenance. Have been going to McGrath Honda fir the last two years . Everyone is very friendly. There is always someone to meet you when you pull your car into the garage going to McGrath Honda fir the last two years . Everyone is very friendly. There is always someone to meet you when you pull your car into the garage so you are not standing there wondering what to do. I like that very much. After car has been inspected someone comes out to explain everything that is needed for your car. So no surprises. More
by brendaderek
Employees Worked With
Ray
January 27, 2021
Great customer service from Jason! He kept us posted on what was happening to our vehicle while we waited. Will contact him for service on our next vehicle. what was happening to our vehicle while we waited. Will contact him for service on our next vehicle. More
by rafa1413
Employees Worked With
Michael Malak
January 23, 2021
McGrath Honda in Elgin is the benchmark for all your service needs. I refuse to take my 2017 civic anywhere else. They always exceed my expectation and go above and beyond. Every time. service needs. I refuse to take my 2017 civic anywhere else. They always exceed my expectation and go above and beyond. Every time. More
by matt_rose
Employees Worked With
Nico N
