Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
731 Reviews of McGrath Honda of Elgin - Service Center
Sort by
February 14, 2021
Excellent experience bringing my Accord in for service. From the moment I arrived until picking up my car with Nico it was the best dealer experience I've ever had. From the moment I arrived until picking up my car with Nico it was the best dealer experience I've ever had. More
by jeffrendina
Employees Worked With
Malia, Monica & Nico
February 12, 2021
Service was provided as promised, in the time frame indicated. Two additional services were provided no charge; car wash and putting air into a tire-the day before I had a flat and this was my spare. indicated. Two additional services were provided no charge; car wash and putting air into a tire-the day before I had a flat and this was my spare. Thank you for excellent service. When I start researching new cars, I will definitely consider McGrath. More
by Karybarth2
Employees Worked With
Ray Pena, Bruce Breckenfelder
February 09, 2021
The Service Department is great. I've always been impressed with the quality of service here and the courtesy and professionalism of the staff. My car was ready at the promised time. impressed with the quality of service here and the courtesy and professionalism of the staff. My car was ready at the promised time. More
by Happy customer
Employees Worked With
Gerado
February 09, 2021
Roberto was kind, polite and efficient. He listened to me and took care to get the job done correctly. Will definitely continue to use this service department. and took care to get the job done correctly. Will definitely continue to use this service department. More
by K
Employees Worked With
Roberto
February 06, 2021
I live in Chicago. I choose to travel 37 miles to be serviced by a great team in Elgin. Jerry Nepermann is A+! Superb ! Great experience serviced by a great team in Elgin. Jerry Nepermann is A+! Superb ! Great experience More
by joseph1882
Employees Worked With
Jerry Nepermann is a class act.
February 04, 2021
Service was excellent and was performed in a timely manner.. The waiting area is also excellent. Technician was friendly and kept me informed on progress made. manner.. The waiting area is also excellent. Technician was friendly and kept me informed on progress made. More
by Jabberwocky
Employees Worked With
Bruce Breckenfelder
February 01, 2021
Excellent customer service. Very friendly and personable. Provided an atmosphere that was comfortable and friendly. Offered water and snacks while waiting for service to be completed. Provided an atmosphere that was comfortable and friendly. Offered water and snacks while waiting for service to be completed. More
by Schramm
Employees Worked With
Bruce Breckenfelder
February 01, 2021
The Service Department wasn’t ready to open at 7:00 AM today, Understandably there there was a snow storm the day before, but the company should have made provisions for that situation since the snow stor today, Understandably there there was a snow storm the day before, but the company should have made provisions for that situation since the snow storm was all over the news. Even the parking lots weren’t plowed. I just thought there was a lack of planning and emergency measures in place. On the other hand, I have to commend Ms. Malia Vasquez as she was knowledgeable, provided excellent service and advice. You are lucky to have someone like her on your team. More
by lyolo
Employees Worked With
Malia Vasquez
January 30, 2021
Excellent customer service and advice provided by Guillermo. He kept me updated while I waited and clearly explained the services performed. The customer experience has been consistently excellent vi Guillermo. He kept me updated while I waited and clearly explained the services performed. The customer experience has been consistently excellent visit after visit. More
by A11107
Employees Worked With
Guillermo Delatorre
