731 Reviews of McGrath Honda of Elgin - Service Center
The loaner car was really appreciated. Ray was great with keeping us informed on any issues found. The video of a nest that was found was appreciated as well. keeping us informed on any issues found. The video of a nest that was found was appreciated as well. More
The service rep that I worked with was great. She was knowledgeable and very courteous. She was a 10/10. The work was completed in a timely manner. knowledgeable and very courteous. She was a 10/10. The work was completed in a timely manner. More
Pleased overall. But car not finished on time when told, I had to come back and get a loaner. Good service department but sales people are terrible got better quotes at another dealer and showed them to y I had to come back and get a loaner. Good service department but sales people are terrible got better quotes at another dealer and showed them to you're sales people and they wouldn't match it. So I brought 2 cars from another dealer. More
Very professional, ensured I understood service needed. My team member was very welcoming. Would recommend this service center to others. Miss the cookies due to covid. My team member was very welcoming. Would recommend this service center to others. Miss the cookies due to covid. More
Second visit to McGrath Honda of Elgin in one week. First service visit for tires, trans service, coolant flush and brakes on my car. Such a great service experience I brought my mom's car in for tires, cool service visit for tires, trans service, coolant flush and brakes on my car. Such a great service experience I brought my mom's car in for tires, coolant service and oil change. More
Excellent service ,was seen on time for my appointment, was fully informed of what my service was going to include, as always very happy with the service. was fully informed of what my service was going to include, as always very happy with the service. More
On my recent visit with my odyssey the service department was very friendly, professional and attentive. They resolved our auto engine shut off when stopped at a light but did not resolve to my satisfaction was very friendly, professional and attentive. They resolved our auto engine shut off when stopped at a light but did not resolve to my satisfaction the sliding passenger door. Still makes a funny sound when opening. The issue that I’m most concerned about is the condition of the loaner van on the interior. It was filthy. If you want to impress your customers the interior and exterior should be very clean. The floor, cup holders, dash, windows were very dirty and there was chocolate on the passenger front seat. Also the process to get the loaner took way too long. That needs to be shortened. More
Service department was excellent getting my CRV in for an oil change and tire rotation. The gentlemen was very knowledgeable and extremely helpful. Definitely getting a good grade from me. Thanks oil change and tire rotation. The gentlemen was very knowledgeable and extremely helpful. Definitely getting a good grade from me. Thanks More
Can’t remember the gentleman that assisted me - think his first name started with a G (didn’t have my glasses on) but he was extremely helpful throughout the entire process first name started with a G (didn’t have my glasses on) but he was extremely helpful throughout the entire process More
Jason is always amazing. His customer service skills are tops. Evert time I've come.in, he makes me feel valued. You have a great service department tops. Evert time I've come.in, he makes me feel valued. You have a great service department More