McGrath Honda of Elgin - Service Center

I live within 5 miles. There is supposed be a shuttle service. I asked about it when appt was made online in my notes. Asked again when I arrived. I was asked to wait so they could find out. An hour late service. I asked about it when appt was made online in my notes. Asked again when I arrived. I was asked to wait so they could find out. An hour later the guy comes to tell me the filter is dirty. No shuttle. He clearly forgot. I could have brought my work with me but didn’t since I thought they would give me a ride home. I also waited 10 minutes when I got there without anyone even acknowledging me. Next time I will not use the dealer for service. I’m tired of the misrepresentation. The “free” car wash is also never open. It will just be closed for no reason during its “open” hours. More

This was my first time for an oil change for my Passport. Great experience and out within an hour. Very friendly and clear with everything. Great experience and out within an hour. Very friendly and clear with everything. More

I went in for an oil change, my advisor, Jason was really nice! Ironically, it was the 2nd time he has helped me; overall great! nice! Ironically, it was the 2nd time he has helped me; overall great! More

McGrath service always takes good care of me and my vehicle. My CR-V is 21 years old this year. They give it every bit the same attention they would give to a new vehicle. vehicle. My CR-V is 21 years old this year. They give it every bit the same attention they would give to a new vehicle. More

Nice, helpful and informative employees, put me at ease, explained everything that was going to be done with my car, offered answers to all my questions, quick service explained everything that was going to be done with my car, offered answers to all my questions, quick service More

It was a pleasure talking to GerardoGood advisor to work It was a pleasure talking to Gerardo Good advisor to work with Straight answers. Great service, beginning to end Thank you Why do you need 25 wor It was a pleasure talking to Gerardo Good advisor to work with Straight answers. Great service, beginning to end Thank you Why do you need 25 words ? More

The service was excellent and Monika was very helpful. The only recommendation would be a quicker response to phone call messages. I did appreciate the initial email with the diagnostic information. The only recommendation would be a quicker response to phone call messages. I did appreciate the initial email with the diagnostic information. More

Monika Krysinska was very friendly and took the time to listen to my concerns regarding the service scheduled to be done. She contacted me and reviewed what was going to be done after the inspection. She listen to my concerns regarding the service scheduled to be done. She contacted me and reviewed what was going to be done after the inspection. She was also very thorough in reviewing the results of the multipoint inspection with me when I picked up my Odyssey. More

Monika in the Service department was professional and competent. She made sure I was kept in the loop. I also needed legacy information about a previous recall repair and she investigated and provided me competent. She made sure I was kept in the loop. I also needed legacy information about a previous recall repair and she investigated and provided me with the information. More