McGrath Honda of Elgin - Service Center

Made a 7 am appointment for my cars recall notice relative to the Fuel Tank Inspection. Brought the car in the Friday night to save time. Called McGrath several time to check status but the phone num relative to the Fuel Tank Inspection. Brought the car in the Friday night to save time. Called McGrath several time to check status but the phone number on the text stated it was an invalid number. Finally got a call the all work was completed about 12:22 pm. 5 .5 hours after the appointment time for a simple check. the multipoint inspection was completed . I inquired about the alignment check which McGrath said the would was indeed not done. I asked for them to complete the check. When I picked up my car finally and left I pulled over in the McGrath lot to check my tires. The work order stated that the rear wheel liner was removed for the inspection. It was apparent that the liner was not removed. There were no hand nor glove prints on the liner and all the fasteners including the push pins were as dirty as prior to the alleged work. It looked like there was no inspection done. More

I had an apt at 8:45, was there by 8:30, left car there and was 1:30 when I texted to ask for an update. Wasnt even brought in yet. No communication!! Couldnt get a hold of anyone to talk to. So went back and was 1:30 when I texted to ask for an update. Wasnt even brought in yet. No communication!! Couldnt get a hold of anyone to talk to. So went back to dealership and at 3pm still didnt have car in yet, so I left with my vehicle. I will go somewhere else! Ive given this dealership too many chances. Excuse was they got backed up. But no one communicated that! Very poor experience. And it's sad since I purchased my Vehicle from McGrath in St Charles. More

Service associate was very helpful. Chip on window didn’t come out as well as I would have like. Car was not washed. Did appreciate the use of a loaner. Chip on window didn’t come out as well as I would have like. Car was not washed. Did appreciate the use of a loaner. More

Everything was smooth and fast. Lots of appointment times and good specials. I'll be back in the future. Lots of appointment times and good specials. I'll be back in the future. More

Appointment time and finish time we're excellent. Loved the video summary. Communication was timely. Loved the video summary. Communication was timely. More

Bryan was kind, helpful, patient, explaining all parts of the car’s service and providing transportation as needed. the car’s service and providing transportation as needed. More

Faythe in the service department was very helpful. All items that we discussed were taken care of. She kept in touch with us as the service progressed and contacted us when our car was finished. All items that we discussed were taken care of. She kept in touch with us as the service progressed and contacted us when our car was finished. More

Friendly, calm service. Feel I had a good deal as well. Would def come back. Feel I had a good deal as well. Would def come back. More

Fast service, Flexible, Accommodating and frequent updates on progress of my service. Everyone is polite and professional. updates on progress of my service. Everyone is polite and professional. More

Watch your service receipts. They like to over charge you! I brought in a coupon for service but they changed the way numbers were on 1 receipt to the final receipt. I called an They like to over charge you! I brought in a coupon for service but they changed the way numbers were on 1 receipt to the final receipt. I called and said I was not charged correctly but they said I was. That’s not was one sheet said to the final receipt. They are not being honest to their customers and not completely honoring their discount coupons they send to you. More