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McGrath Ford Hyundai

Hiawatha, IA

4.2
465 Reviews

1040 N Center Point Rd

Hiawatha, IA

52233

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465 Reviews of McGrath Ford Hyundai

March 03, 2021

Wes Gaiser was a pleasure to work with when I purchased my 2018 f150. He answered questions and returned phone calls and had my truck delivered to me. Much appreciated! More

by Jamie claeys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spikey, Admin User
Mar 03, 2021 -

McGrath Ford Hyundai responded

Thank you for sharing this and thank you for your business! We are happy you enjoyed your buying experience with us and you are also enjoying your truck! Please let us know if there is anything more we can do to help.

February 19, 2021

I thought that I would never buy another vehicle from McGrath. I have never had a good experience with them in the past. Stopped by on whim and ran into a sale associate that made the whole experience mo More

by the lobo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Oberfrank
Mar 03, 2021 -

McGrath Ford Hyundai responded

We appreciate you giving our stores another chance! It's great to hear that Andrew was able to assist you and you were also able to find the right vehicle. We could not be happier to have earned your business!

January 22, 2021

Straight forward, minor pressure. They took the truck at the advertised time and had it ready when they said they would. Work was properly done. More

by ntharalson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett, service writer
Mar 03, 2021 -

McGrath Ford Hyundai responded

Thank you for sharing your review. We appreciate the feedback and we appreciate your business!

January 14, 2021

Completely incompetent service. Literally scheduled a appointment. To get a mirror replaced and then they don't have mirror to do work so I have to reschedule and they make me prepay for part to even sch More

by m_pedersen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Admin User
Mar 10, 2021 -

McGrath Ford Hyundai responded

This does sound like an unfortunate situation and we apologize for any frustration this caused. Our goal is not to upset customers for any reason, it is not good business and it is not what has kept us in business for nearly 70 years. This is a situation that we certainly wish could have been avoided. For reference, it is not uncommon for select parts to have to be pre-ordered in the event there is limited supply, no return policy, limited vehicles similar to that in the area, etc. It does not happen that often but every now and again very select parts do need to be pre-ordered and purchased. Our team works hard and they want to keep customers happy and coming back, there days are not enjoyable when customers are upset.

Mar 10, 2021 -

m_pedersen responded

I literally told the guy to order the part.....the day OF THE 1ST APPOINTMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!This is totally completely on your service department. The policy WAS NOT the problem. execution of the policy was!

December 23, 2020

Not satisfied with job done still had the same problem I could have done this job for half the price I am paying but I have ford vehicle I wanted to get job done by ford More

by mubarak8609
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Admin User
December 21, 2020

Work (30,000 mile maintenance, new tires and an open recall) was done in a prompt & timely manner. Was impressed with the video of the walk around narrative of my vehicle, hope this is a continuing pro More

by csschwar1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Admin User
December 10, 2020

Got my vehicle in when I wanted to. The work was done promptly, when I wanted it and offered shuttle service. Great fast service and communications. More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Admin User
December 09, 2020

Korey was very friendly and explained what was going to happen with the recall and how long it would take. Called when the car was ready. More

by Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Korey
December 08, 2020

I had a really nice experience working with Jake and team to get me into a new F150! Everyone was very helpful and willing to go the extra mile, literally. I was able to complete the entire deal and never le More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake W, Peyton, Ryan H, Admin User
December 05, 2020

first time dealing with mcgraft they didnt have what i was looking for but they were able to find what i wanted and had it in there lot in just a few days i will be going back there again More

by dahendry
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Admin User
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