McGrath Ford Hyundai

I honestly felt marginalized and insulted by my experience at this dealer. The first question after arriving was whether my husband was going to be there, and the second was could I make this decis experience at this dealer. The first question after arriving was whether my husband was going to be there, and the second was could I make this decision without him. Seriously? I'm going to go out on a limb and bet they don't ask men where their wives are or whether they can make the decision to purchase a car all by themselves. But whatever, I can let that go. Then we start negotiating. Wow, totally old school. I'm asked to sign a piece of paper that says if "we can come to an agreement" I intend to buy the car. I'm sorry, isn't that what "come to an agreement" means? Now, let's talk about the "we." The sales rep is completely unempowered, or their strategy is to make the manager the bad cop. I'm guessing they're both true, but in either case, he has to go to the manager (who is sitting not more than 10 feet from us) to find out what price and trade in they can offer me. Sigh. But wait, it gets better. Let's talk trade in. Now my vehicle is 7 years old and has 100K miles. The paint definitely has some small chips and a few scratches in places. But it's never been in an accident and I think almost anyone would say it's in good condition. But my sales rep comes back with an offer that is $1800 below the _lowest_ trade in value according to Kelly Blue Book, and when I objected he looked me in my face and tried to convince me that my vehicle has 'extensive body damage' and surely I "had to agree." Uh, no, I don't have to agree and I don't. I counter (high because by this point I've lost much of my willingness to be flexible), the sales rep again has to go ask the manager, and when he returns he turns the paper over and _reads_ the manager's note to me. Which is basically, thanks for your offer, we'll offer you a little more (but still less than the lowest trade in value online). I say thanks but no thanks. The sales rep says he'll have the manager come over with my keys. The manager comes over, and actually introduces himself at that point, and says he has my keys but doesn't give them to me (are they hostage?). He asks if I have any flexibility in my counter. I say no, that I think it's a fair offer. He says okay, let us know if they can do anything else for me and only then hands me my keys. I wonder, did he expect me to change my mind? So, no, I cannot recommend this dealer. But best of luck if you try them out. I hope they prove me wrong. More

I purchased a used BMW from Brian, one of the managers, and could not have been happier. He provided the total history of the car before the dealership received it, and he went through every detail that t and could not have been happier. He provided the total history of the car before the dealership received it, and he went through every detail that the extended warranty provided. He followed up after the purchase to make sure I didn't have any questions or concerns about the purchase. I couldn't have had a better car buying experience.<br>I haven't used the service. More

I have bought two cars here and had horrible experiences both times. The only reason I went back was they had the cars I wanted at the best prices. If price is all that matters this may be the dealership fo both times. The only reason I went back was they had the cars I wanted at the best prices. If price is all that matters this may be the dealership for you but you have to be on your toes and don't expect much service. The first car I bought they pulled a classic bait and switch. They had a <br>large sign with a very good price in front window of the car I wanted to buy. After some deliberation I found a sales associate and told her I wanted to buy the car. She informed me the price in the window was not correct and someone must have put the wrong sign in the car. I nevertheless ended up buying this car at a higher price. When I went to pick the car up it was not ready since the person I had bought the car from had gone on vacation etc....a big hassle. <br>When I bought the second car here I got a dopy salesman who wasn't authorized to make any kind of offer or decision on his own. I arranged to test drive the car after work and when I arrived another party was out with the car I was interested in. We waited around for an hr. but were not allowed to take the car out while they negotiated with this other couple. I would not wait around so I suggested we come back the next day, the salesman had the guile to request a $20 deposit for<br>them to hold the car for a test drive. I did end up buying this car at 25% off the sticker price but had to put up with alot of b/s. Thank god <br>I have not had to have maintenance. More

Sold me the Smart choice 2000 extended warranty,which was no good secondary to bankruptsy. They would not put anything in writing<br>after they said they would honor the contract. "Curtis" told me i should g no good secondary to bankruptsy. They would not put anything in writing<br>after they said they would honor the contract. "Curtis" told me i should get AAA towing insurance. They extended warranty cost <br>me $1900.00 More