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McGrath Chevrolet of Dubuque

Dubuque, IA

4.4
55 Reviews

3255 University Ave

Dubuque, IA

52001

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Showing 55 reviews

March 24, 2020

Thank you to Dave for being an amazing car guy. Dave had a no hype attitude about selling me a vehicle. The others I dealt with really didn't explain things ang got myself into a higher payment then I wante More

by judylynn
Recommend Dealer
Yes
Employees Worked With
Dave , Cory Hosch
Mar 26, 2020 -

McGrath Chevrolet of Dubuque responded

Thank you so much, Judy! We've really appreciated the chance to help out in your vehicle search and we hope to see you again in the future!

February 08, 2020

WORST buying experience EVER!!!! HORRIBLE!!! Liars, cheaters and full of deceit! This is a dealer that you have to keep hounding because they won't call you back when you have issue More

by never again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Schmerbach, John Henry, Tim ?, Josh Connolly, Kurtis Smith & Mike Konzen
Feb 10, 2020 -

McGrath Chevrolet of Dubuque responded

We are sorry this things did not work out perfectly and there were some hiccups while visiting us. Dave and I were glad we could talk to you to try and resolve some of this issues. If do need anything else, please feel free to reach out to me. Josh Orthel, jorthel@mcgrathauto.com

Feb 10, 2020 -

never again responded

Hiccups and not work out perfectly!?!? For who? You? What I failed to report was that you did not tell us until we went there that you were not going to fix the car. You had brought in a vehicle you said was comparable to mine from an out of town dealership that you wanted to trade my car for. The vehicle was the same year and make BUT was a cheaper version with 25K more miles! The undercarriage looked like it had not weathered the elements well. Something looked off under the hood and the interior was stained and had broken pieces. I would say this was NOTHING close to the car I had! I would NEVER have bought that car. As far as trying to talk to us.....you guys just kept lying to us and I kept calling you out on the lies! As for resolving the issues....I REFUSED to sign the old cars title until I had a check for the money you over charged on the new cars paperwork. I had called the morning after buying the new car and you had to look into it. A week later no call from you but the other dealership in town called and left a message wanting me to sign the old title. You guys were so busy they were trying to help you out. YOU wouldn't call because you owed money! You had Dave call when I didn't call them back and try to send a driver for me to sign the title. When I said I wouldn't sign until I had a check finance finally called and said they would refund the money. I show up and you had the title ready and wanted me to sign but the check wasn't there yet. I signed about an hour later when I actually had the check. Never in any of the times I've bought new or used vehicles have I dealt with such a crooked dealership!

November 28, 2019

this has been the best place i have bought a car i am 65. I will tell anyone and everyone to buy here they went above and beyond.This is the place i will buy my cars from from now on. More

by accaley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dave was great
Nov 29, 2019 -

McGrath Chevrolet of Dubuque responded

Thanks for the awesome words, Allan. We hope you enjoy that new Chevy!

November 22, 2019

Do NOT buy a vehicle. They are very misleading on how they present what you are actually paying for and you end up walking out paying $10,000 more than what the vehicle is worth because they slap on all More

by mcdermott.sara
Recommend Dealer
No
Employees Worked With
Josh was misleading and John was RUDE and no help at all
Nov 23, 2019 -

McGrath Chevrolet of Dubuque responded

We appreciate you letting us know about your experience with our business department and want you to know that we take this seriously. We care a lot about our customers and making sure that they're taken care of well when they visit us. We'll be reviewing this with our team and if you have anything else that you'd be willing to share in the meantime, please feel free to reach out. Josh Orthel | General Manager | jorthel@mcgrathauto.com | 563-690-5048

November 20, 2019

Excellent Experience I worked with Marcus on trading in our Sienna for a Suburban. Marcus was patient and was excellent to work with. They had competitive pricing for the More

by jmill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus and Ty
Nov 20, 2019 -

McGrath Chevrolet of Dubuque responded

Thanks for this awesome feedback! We're glad to hear you've continued to have a great time working with Marcus and we'll let him know how much you've appreciated all his help. Thanks again for the chance to work with you!

November 08, 2019

My salesperson was the best!! Our salesperson, Bethany Golombeski, worked so hard for us. We had very specific needs, seeing as we were purchasing a car for a 16 year old and she h More

by acoakley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Golombeski
Nov 09, 2019 -

McGrath Chevrolet of Dubuque responded

Wow!! We're truly lucky to have Bethany on our team, and it's so gratifying to hear that you and your daughter experienced her excellent, personal service firsthand. Thank you so much for your business and for taking the time to leave us this glowing feedback. Please don't hesitate to let us know if we can assist you again!

November 05, 2019

Demanding buyer,very accommodating sales team! Just want to thank Mark and Josiah for their patience and professionalism with this truck purchase. I know I probably wasn’t the easiest customer they More

by Roger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Uptegrath,Josiah Downs, Josh Conlly
Nov 05, 2019 -

McGrath Chevrolet of Dubuque responded

Roger, we had such a great time working with you! We're so happy to hear about your top-notch experience and greatly appreciated your business. We look forward to working with you again in the future!

October 31, 2019

Very accomodating and listened to our needs. Our salesperson was Bethany and she walked the parking lot with us on a very cold and windy day. She spent at least 2 hours with us. Since it was so More

by Felds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bethany, Mark, Josh
Nov 01, 2019 -

McGrath Chevrolet of Dubuque responded

Thank you for this fantastic review! It's so gratifying to hear that Bethany, Mark, Josh, and the rest of our team made sure you received friendly great every step of the way. Enjoy your new Traverse and thanks again!

October 25, 2019

Easiest car buying experience! In and out within 2 hours. Deal was negotiated prior to my arrival since I live 3 hours away. The numbers were legitimate and the financing rate beat More

by ag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken
Oct 25, 2019 -

McGrath Chevrolet of Dubuque responded

Thank you for the outstanding review, Andrea! We truly appreciate your business and will be sure to let Ken know how much you appreciated his help. Please let us know if we can assist you again!

October 12, 2019

Quick painless process I had a good experience. My saleswoman, Bethany was very personable,helpful, and professional. She made my buying experience very easy. I would gladly More

by Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bethany Golombeski
Oct 14, 2019 -

McGrath Chevrolet of Dubuque responded

Andrew, this is fantastic to hear! We really appreciated the chance to work with you and we're so happy to hear you had a great experience working with Bethany. Enjoy your new truck!

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