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McGrath Chevrolet of Dubuque

Dubuque, IA

4.4
55 Reviews

3255 University Ave

Dubuque, IA

52001

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Showing 55 reviews

May 28, 2021

Looking for a new car for my wife and this purchase process was the best in my 50 year lifetime. Thanks Dave Schermbach you were the best salesman my wife and i have dealt with in the car purchasing p More

by sdzartman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't use internet department.
May 29, 2021 -

McGrath Chevrolet of Dubuque responded

Wow! What a great review! Your business over the years has been appreciated and it's so great to hear that Dave was able to knock this purchase out of the park! Please let us know if we can help with anything else. It would be our pleasure to work with you again.

March 29, 2021

My loan was not 100% before leaving the lot, so we had to return to do paperwork. They also didn't have my spare key ready, so I have to go back a 3rd time to have have program my spare key. It was nonsense More

by Rog2314
Recommend Dealer
No
Employees Worked With
Carter
Mar 30, 2021 -

McGrath Chevrolet of Dubuque responded

Good morning, we notified the sales team of your message yesterday and it sounds like they were able to connect with you so that is a good start. It is unfortunate that you are having a frustrating experience and we are discussing that with our team. We want you to enjoy your time with us and your vehicle and that did not happen this time but hopefully they can resolve some of your concerns moving forward. Thank you for the business and know that your message is heard and we are taking it serious.

March 19, 2021

Hello, my name is James Patterson. Rating my salesman , Darren Hess. Quality purchasing trip. Small error in paperwork dept, charged me lien 10$ , when I paid cash. Refund emminent More

by jpatterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Hess
Mar 25, 2021 -

McGrath Chevrolet of Dubuque responded

Thanks for making the trip here to meet with us and allowing us the chance to earn your business, James. We appreciate your understanding with the issue on the paperwork. We work hard to make sure every customer has a great experience. Enjoy your new vehicle!

February 04, 2021

My sales associate was Josiah Downs. He was such a great energetic person to work with. He made the process a breeze and assured I was satisfied while doing so. More

by jalisajohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josiah Downs
Mar 03, 2021 -

McGrath Chevrolet of Dubuque responded

Thank you for your business with our store, Jalisa! Josiah is a valued member of our team and a customer favorite for a good reason. Please do not hesitate to reach out to us in the future if you should need us again. Enjoy your new vehicle!

February 01, 2021

I checked out a car on autotrader. sent a email to McGrath to let me know if the car was still available. I got an email, and a call from Carter. I asked for more pictures and info about the car. Cart More

by rayv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carter Wiederin, Cory Hosch
Mar 03, 2021 -

McGrath Chevrolet of Dubuque responded

Thank you for making the trip all the way here from Indiana, Randy! We greatly appreciate the business from our out-of-state customers and it's great to hear that you were in good hands with Carter and the rest of our team. Your kind words mean a lot to us and we will be sure to share this with everyone!

December 05, 2020

Great selection. Knowledgeable salesman. Very courteous and helpful all through buying process. I started with and internet inquiry. Received a prompt call and a fair quote. The negotiations were quick and More

by sjrourke16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Singleton
November 27, 2020

The 2 guys listed below did great at finding us the best deal possible in our price range! It seemed like they went out of their way to get us a great deal so we can have a safe and reliable truck. Thanks s More

by Ashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Hess & Austin Seehusen
Dec 09, 2020 -

McGrath Chevrolet of Dubuque responded

Hi Ashley! Thanks for the awesome review! We'll be sure to let Darren and Austin of your kind words. Let us know if there's anything else we can do!

November 19, 2020

Worst experience at any dealership. Have bumper to Worst experience at any dealership. Have bumper to bumper on a new 2020 vehicle, didn’t even have the vehicle for a month off the lot, tire blew and More

by Lisa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Updegraff
Nov 21, 2020 -

McGrath Chevrolet of Dubuque responded

This situation is unfortunate and we all wish it could have been avoided. We appreciate your business with us and we want that relationship to remain a good one of course, just like we do with all of our customers. In this particular case the mechanical issue to your vehicle was caused by damage while it was being driven, either by something that fell off of a semi as you stated or from hitting a pothole which was stated in a separate conversation. If it would have been an issue caused by natural vehicle mechanical failure, the warranty would have repaired and resolved the issue of course. Bumper to bumper warranties on new vehicles will never cover physical damage to a vehicle caused by an accident or collision with another object. Having the unexpected happen is never fun, especially when it costs money to solve the issue so we understand your frustration, we have all been there before. We do appreciate the business and wish that this could have been avoided.

August 21, 2020

Spent 7 hours at dealership while we wanted to leave but they kept trying to talk us in to a new vehicle for our son. Ended up buying a new vehicle and two days later heard on the radio that they are now o More

by zinkle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darren Hess
Aug 22, 2020 -

McGrath Chevrolet of Dubuque responded

Thank you for the business Zinkle family! We are going to discuss this with our team right away. We will investigate what took so long and what could have been done to expedite this transaction for you and thank you for sharing this so that we are aware of it. In regards to the 0% offer and no payment option, that is something that has been in our advertisements since April actually. But we fully understand that advertisements are easy to ignore unless they pertain to something that you have interest in! The finance incentives that are available are in lieu of cash back incentives from the manufacturer. So taking the 0% offer would have voided out some or all of the other incentives that you received depending on the model you purchased. In many cases the cash back offers are a greater savings than the 0% offers depending on how much was financed. Either way we would be happy to go over all of that with you and discuss. Feel free to contact Mark Updegraff at 563-690-5048 or email him at mupdegraff@mcgrathauto.com and he can explain. Thanks again!

April 09, 2020

Great Service Peter was awesome to work with, knew what he was talking about with the truck, and got me in and out in a relatively quick time given my pickiness! Th More

by rebelfarrell11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Wissink
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