McGrath Acura of Libertyville

Goat of sales. Very knowledgeable and made my first time buying experience a breeze. Go to Danny for all your new car needs. Very knowledgeable and made my first time buying experience a breeze. Go to Danny for all your new car needs. More

Danny provided excellent service! Got me an affordable deal on a lease! I could not had asked for a better dealer. In addition, the libertyville Acura dealership was comfortable, slee Got me an affordable deal on a lease! I could not had asked for a better dealer. In addition, the libertyville Acura dealership was comfortable, sleek, and upmost did an outstanding job. Thanks, Danny! More

Danny presented himself very professional and friendly. He made us feel at home and never pressured us and was very transparent. Gracias Danny! He made us feel at home and never pressured us and was very transparent. Gracias Danny! More

Incredibly poor communication, an over two week frustrating process and returning our car from service on an empty gas tank. If you want details, keep reading. I purchased a Jeep Wrangler, used, frustrating process and returning our car from service on an empty gas tank. If you want details, keep reading. I purchased a Jeep Wrangler, used, from McGrath Acura Libertyville in early June. It has 65,000 miles and some quirks; we knew what we were getting. However, within the first two days of owning the Jeep, the brake light came on. The light seemed to kick on when the gas tank was filled over a halfway point. McGrath sold it to us with a half tank even though the salesman said he would fill it. We were told later that it is McGrath policy to sell all used cars with a half tank and that the salesperson misspoke. Since we saw the brake light within three days of purchase, we made an appointment to have them look at it at their cost. We were told we could bring the car to another McGrath dealer closer to our house in Skokie. That dealer then told us we needed to go to the dealer who sold the car as it is their problem within that three day window. So, I drove to Libertyville on a Monday for my next appointment to have the car repaired and was told it would be a three hour repair. Before I even left the building, I was hailed down by the service representative and told it would take a couple days to replace the part that was faulty and get it installed and they would give us a loaner. On Wednesday after receiving no phone calls, I followed up regarding the status of the car. No one seemed to be able to give me a bottom line on my car. I finally reached the service manager and he said that what they thought would be the fix didn’t work and they really didn’t know what was wrong, but would get back to me…crickets. On Friday, I made several more calls and after working my way up the ladder of poor communicating McGrath employees, was told they thought we should trade the used, but two day old-to-us car back to them because they weren’t sure it would ever work right. We had searched for this specific car for a long time. Frustrated, with having to make all initial calls and seeming to get the runaround, I talked to Tom who said he would send the car to a Jeep dealer to see what they thought. Monday of that second week was a holiday, so I gave them some grace, but hadn’t heard anything so I called again on Wednesday. This is now a week and two days after dropping it off. After several calls, I was finally able to speak to Alex, the general manager. He finally gave me the status of what Jeep thought was wrong. I explained to Alex that I was rather upset that I was the one making all the calls and his service department had not made one single call. The optics of the situation were that nothing was happening to my car. Alex and I came to an agreement on what would happen with the car. I was not overly pleased, but Alex / McGrath did follow through once we finally got to a decision point. Frustratingly, that fix was not able to be completed until Friday and when I called again on Friday, the fix would not be ready until late in the evening to pick up the car prior and I was leaving town. So, I had to get the car on Monday, two weeks and one day from the day I dropped it off in Libertyville, plus the day I lost taking it to Skokie McGrath and the problem we brought it in for is still not fixed. To top off my frustration, one point we had agreed upon in all the mess was that I would return the loaner car with an empty tank of gas. When I pulled off the lot after finally getting my car back and dropping it off with at least over a half tank of gas (so they could see the brake light would come on), the empty gas tank light was on. The staff at McGrath needs a lot of training in communication and customer service. While we came to an agreement and they did hold up their end of a not satisfying deal, they had to get the last word in with an empty tank of gas. If you can find another dealer, I would strongly suggest it. More

I came in to look at a car here and was helped right away. Would come back again! Odalis was my sales person away. Would come back again! Odalis was my sales person More

Juan honored the True Car price that I received via email. He was very professional and attentive during the whole process. Highly recommend Juan!!! email. He was very professional and attentive during the whole process. Highly recommend Juan!!! More

First time buyers at McGrath Acura of Libertyville . My husband I are very satisfied, over all the service and sales team were up to par. Trent Hosin is knowledgeable and took during our test drive. Ou My husband I are very satisfied, over all the service and sales team were up to par. Trent Hosin is knowledgeable and took during our test drive. Our warranty sales representative named Daniel Raba is a very pleasant person with great rapport. We will definitely recommend this dealership. It has top notch customer service and quality products. More

We were greeted by Odalis and were quickly set up with the car we wanted to test drive. Overall very knowledgeable and friendly about the car, and she got us the deal we needed to take it home. the car we wanted to test drive. Overall very knowledgeable and friendly about the car, and she got us the deal we needed to take it home. More

I was nervous about buying a new car, and Odalis greeted me immediately and put my nerves at ease. She helped to understand what I was seeking and didn't steer away from that. I left several hours later w me immediately and put my nerves at ease. She helped to understand what I was seeking and didn't steer away from that. I left several hours later with a new used car. Thank you, thank you! I would highly recommend working with her! More

Great sales department and Great service department. Customer service is always great! Bought my last 3 acura's here. Customer service is always great! Bought my last 3 acura's here. More