McGovern Toyota of Portsmouth

Always working to help you get your vehicle serviced in a timely manner. Was told wait was an hour and a half on my last visit and only had to wait about 45mins so they exceeded expectations. timely manner. Was told wait was an hour and a half on my last visit and only had to wait about 45mins so they exceeded expectations. More

Bought a 1 year old low mileage truck. They were okay to deal with BUT failed to divulge to me that the truck only had 1 key, was missing the factory key pad code (it is a ford), and was m They were okay to deal with BUT failed to divulge to me that the truck only had 1 key, was missing the factory key pad code (it is a ford), and was missing the keys to the locking bed cleats). These were relatively minor issues however a big annoyance and then when I brought the missing key issue up, the lead me to believe they would take care of it. When I followed up the next day they pretended like the convo never happened. More

Michelle was excellent for my service appointment. She was very professional and answered all of my questions successfully. She treated me like a real customer not a number!! She was very professional and answered all of my questions successfully. She treated me like a real customer not a number!! More

The service personnel seem more interested in pushing extra service on me after I said no. The price of service increased greatly over the last year as well. I was considering another Toyota as my next v extra service on me after I said no. The price of service increased greatly over the last year as well. I was considering another Toyota as my next vehicle but if this is the trend I may have to rethink that More

Awesome, awesome, awesome! My Rav is like brand new again. Thanks so much for excellent service and repair 👍🏼🥰 My Rav is like brand new again. Thanks so much for excellent service and repair 👍🏼🥰 More

The service was great! Even though I had booked online and there really wasn't an appointment, David helped me anyway. Even though I had booked online and there really wasn't an appointment, David helped me anyway. More

I paid $46. 00 for a State Inspection and was given an estimate of about $3,500. For repairs to be done there in order to pass inspection. I also asked to get fl 00 for a State Inspection and was given an estimate of about $3,500. For repairs to be done there in order to pass inspection. I also asked to get fluids topped off and was told I could not get oil done without an $ 80.00 oil change. I asked if I could get a voucher for a car wash as they give at McGovern Suburu of Portsmouth and was told by Michelle the rude service coordinator that they do not do that there. I am out $46.00 now and I will NOT be returning for my sticker and will be reinspected and pay again at a reputable, honest auto garage in the area. The issues needing to be done at McGovern Toyota of Portsmouth is suspicious in nature and the garage I had gone to to confirm told me that the issues are most likely less expensive and not as huge a deal to fix as I was lead to believe. I feel like I was taken advantage of and so sorry I did not head the warnings of others about going to McGovern Toyota of Portsmouth for any services. I learned my lesson today! More

The service representative was very professional, listened to my questions, and responded knowledgeably,. As I was at the dealership several hours before my appointment, due to a change in plans, she listened to my questions, and responded knowledgeably,. As I was at the dealership several hours before my appointment, due to a change in plans, she said they would try to work me in, which they did and I was in my way home, with the task at hand completed well before my original appointment would have begun. More

Joe was excellent at the service department, they are lucky to have him as an employee lucky to have him as an employee More

Friendly knowledgeable service department. Very helpful and they don’t use high pressure sales tactics Very helpful and they don’t use high pressure sales tactics More