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McGovern Toyota of Portsmouth

Portsmouth, NH

4.6
57 Reviews
Call Dealership (603) 431-6100

150 Greenleaf Ave

Portsmouth, NH

03801

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57 Reviews of McGovern Toyota of Portsmouth

September 04, 2024

Chris went above on excellent customer service. Dave was extremely friendly and helpful with our needs willing to assist. Chris took extra time for me explaining teachers of the vehicle. He was ver More

by Linda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Salesperson, Dave, Mgr, and finance explained things well, everyone was pleasant!
Report | Print
Sep 04, 2024 -

McGovern Toyota of Portsmouth responded

Linda, we're delighted to hear that Chris and Dave provided you with excellent service at McGovern Toyota of Portsmouth. Thanks for recommending us!

September 04, 2024

Used both sales n service. Slick. used car sales people. Service ai $189 per hour is 'market'.. Negotiated hourly rate with insurance, then charged me the difference. More

by flew102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abby n Michelle
Report | Print
Sep 05, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t meet your expectations. We strive to provide transparency in both our sales and service processes, and I understand how frustrating it can be when there are concerns about pricing and communication. Our service rates are based on current market standards, and we aim to provide the best possible value for the work we perform. I apologize if there was any confusion regarding the negotiated rate with your insurance and the final charges. I would be happy to review your invoice and address any discrepancies to ensure everything was handled correctly. Please feel free to reach out to me directly at mbarker@mcgovernauto.com or 603-501-4601, and I’ll personally assist in resolving this matter to your satisfaction.

September 02, 2024

Service was OK. However, the service department would not answer the phone.. This problem should be addressed. More

by Ridgelnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John doe
Report | Print
Sep 05, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for your feedback. I’m glad to hear the service itself was satisfactory, but I apologize for the frustration you experienced when trying to reach our service department. We understand how important it is to be responsive, and we are actively working on improving our phone system to ensure customers can easily reach us. Your feedback is invaluable, and I will personally look into this issue to prevent it from happening in the future. If you need assistance or have any other concerns, please don't hesitate to reach out to me directly at mbarker@mcgovernauto.com or 603-501-4601.

August 31, 2024

Great Service ! Brad is great. Earned our trust and future business. Great place ! Great People! More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Sep 03, 2024 -

McGovern Toyota of Portsmouth responded

Thank you, Tom, for leaving McGovern Toyota of Portsmouth a five-star review! We are thrilled that Brad ensured you felt confident in our business. See you next time!

August 31, 2024

Joseph was very helpful and very nice. The work was done in a reasonable time. I have always had very good experiences with this dealership More

by mpatweeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Sep 03, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for sharing your positive experience! We're glad to hear Joseph and the team at McGovern Toyota of Portsmouth provided helpful service in a timely manner. We appreciate your continued support!

August 28, 2024

Michelle was very helpful and friendly, waiting room was very comfortable. Very efficient staff and work completed on time More

by Judi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle service rep
Report | Print
Aug 29, 2024 -

McGovern Toyota of Portsmouth responded

Judi, we're delighted to hear that Michelle and the team at McGovern Toyota of Portsmouth provided such a comfortable and efficient experience. Thanks for sharing your feedback!

August 18, 2024

My service experience was outstanding provided by Michelle. Everything was explained well through the process. More

by Bonhep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Report | Print
Aug 19, 2024 -

McGovern Toyota of Portsmouth responded

Bonhep, we're delighted to hear that Michelle provided an outstanding service experience at McGovern Toyota of Portsmouth. Thanks for sharing your positive feedback!

August 13, 2024

Brought car in to get Blindspot Monitor fixed. After close to three hours I was told that they were unable to fix it. Gave me an estimate of $2,000+ to get it repaired. Bottom line: No change to More

by yallambie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Report | Print
Aug 21, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the frustration you encountered during your visit. It's never our intention to leave our customers feeling dissatisfied, and I understand how upsetting it can be when your concerns are not fully addressed. The $400 charge you mentioned was for the diagnostic process, which involved our technicians thoroughly inspecting your vehicle to identify the issue with the Blindspot Monitor. Unfortunately, after diagnosing the problem, we found that the repairs required are more extensive than initially anticipated, leading to a higher estimate. However, we value your business and want to ensure you feel confident in our service. I’d like to discuss this further and see what we can do to address your concerns. Please reach out to me directly at mbarker@mcgovernauto.com. I’m committed to making this right for you. Thank you again for the feedback—I hope we can regain your trust.

August 12, 2024

Great experience will return service writer was great short wait will be bringing my other toyota in for service More

by Jcetretti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michell
Report | Print
Aug 12, 2024 -

McGovern Toyota of Portsmouth responded

We're glad to hear you had a great experience with our service team at McGovern Toyota of Portsmouth! We look forward to seeing you and your other Toyota soon.

August 09, 2024

The experience with abby was good she help us alot. The dealing with my tade in was terrible. The price you gave me for trade in and what your selling for was very upsetting. You gave us 14000 and your More

by Not Happy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abby
Report | Print
Aug 21, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for sharing your feedback. We're glad to hear Abby provided good service, but we're sorry to learn about your disappointment with the trade-in value at McGovern Toyota of Portsmouth. Your comments are important and will be reviewed by our team to improve future experiences.

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