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McGovern Ford of Saugus

Saugus, MA

4.8
684 Reviews

1481 Broadway

Saugus, MA

01906

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684 Reviews of McGovern Ford of Saugus

August 05, 2024

I had done a fair amount of research online and was looking to get a few final answers and verify pricing. Stopped in after work and Suad was very helpful and up front. What I was hoping to hear was More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Rapazzo, Suad Alushaj
Aug 05, 2024 -

McGovern Ford of Saugus responded

Brian, we're delighted to hear that Suad and Rob made your experience at McGovern Ford Saugus straightforward and satisfying. Thanks for choosing us! Enjoy your new vehicle!

August 01, 2024

I just want to say as a first time customer. I was lucky to find Christine Morganelli at McGovern Ford in Saugus. She helped me get my repair going on my 2019 Mustang, and also responded to my t More

by Sal.A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
Aug 02, 2024 -

McGovern Ford of Saugus responded

We're delighted to hear Christine provided such efficient and attentive service for your 2019 Mustang at McGovern Ford Saugus. Thanks for sharing your positive experience!

July 27, 2024

Jeff is a hands on service manager at quick lane. He is always professional , courteous and helpful. The service there is great. What I like is they show you the air and cabin filters after they cha More

by Judgef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Perkins
Jul 31, 2024 -

McGovern Ford of Saugus responded

Thank you for the kind words! We're glad to hear Jeff and our team at McGovern Ford Saugus provided excellent service. We appreciate your feedback about showing the filters, and we're here whenever you need us!

July 25, 2024

Jason was a great person helping me in my time of need to fix my car More

by crazywoman2399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
Jul 25, 2024 -

McGovern Ford of Saugus responded

Thank you for taking the time to leave Jason and the McGovern Ford Saugus team a five-star review! It was a pleasure assisting you with your vehicle.

July 25, 2024

Exelent service very professional especially Juan from service..place is was nice and clean...they fixed my car problem by the time Juan said at 3 pm. More

by jorgebarreto1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 25, 2024 -

McGovern Ford of Saugus responded

Jorge, we're delighted to hear that Juan and the team at McGovern Ford Saugus provided excellent service and resolved your car issue on time. Thanks for sharing!

July 22, 2024

They made getting service very easy and inconvenient I was dealing with Myles And he was very professional and listened to what I had to say More

by pmaylor10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles
Jul 23, 2024 -

McGovern Ford of Saugus responded

We're glad to hear Myles provided you with professional and attentive service at McGovern Ford Saugus. Thanks for sharing your experience!

July 22, 2024

Excellent , Efficient,and Friendly ! !! Totally satisfied! Thank you ! JoAnn Chiarello. Your service is always appreciated More

by Joannchiarello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guzman, William Barboza, Suad Alushaj
Jul 23, 2024 -

McGovern Ford of Saugus responded

We're delighted to hear you had an excellent experience with McGovern Ford Saugus! Thanks for the kind words and your continued support.

July 22, 2024

Myles ordered part as necessary and scheduled the install ASAP. All work was done quickly & correctly the 1st time. More

by F150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Goodwin
Jul 23, 2024 -

McGovern Ford of Saugus responded

Thank you for sharing your experience! We're glad to hear Myles and the McGovern Ford Saugus team provided efficient and accurate service. We appreciate your support!

July 22, 2024

Bought my car there 10 years ago. Have had service there here and there. Had an issue recently with a recall situation. I know places are busy but 3 days to fix something and the comm More

by lenferrari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli, Kerry Bontos
Jul 28, 2024 -

McGovern Ford of Saugus responded

Thanks for sharing your feedback. We're sorry to hear about the communication issues and delay with your recent recall service at McGovern Ford Saugus. We'll work on improving our processes to better serve you in the future! If there is anything else you would like to share or discuss, please feel free to reach out. Thank you, Melvin DeLeon - Service Manager - (781) 231-1945

July 22, 2024

I was pleasantly surprised and delighted to receive a call from McGovern Ford to set up an appointment for their mobile unit to come out and repair a recall issue! The appointment was made and Antho More

by gorillazoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony , Jeff Perkins, Christine Morganelli
Jul 23, 2024 -

McGovern Ford of Saugus responded

Thank you for sharing your experience! We're glad to hear Anthony and our McGovern Ford Saugus mobile unit provided timely and pleasant service. We appreciate your feedback!

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