Back

McGovern Ford of Saugus

Saugus, MA

4.8
684 Reviews

1481 Broadway

Saugus, MA

01906

Directions

By Type

684 Reviews of McGovern Ford of Saugus

September 06, 2024

Convenient, friendly and quick service with feedback about any issues or work needed . Recommendations offered for service needed More

by anneherman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lane Krista
Sep 09, 2024 -

McGovern Ford of Saugus responded

We appreciate your business and your review! Thanks from the McGovern Ford Saugus Team, Anne!

September 04, 2024

I worked with Suad Alushaj I had my best experience with him. Easy. Fast. I truly recommend him for your future business. Great Job Suad and thank you for getting me my dream car More

by joseefigueroa88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Suad Alushaj
Sep 04, 2024 -

McGovern Ford of Saugus responded

We're delighted to hear that Suad made your experience at McGovern Ford Saugus so positive and seamless. Enjoy your dream car!

August 30, 2024

Recall work was done in my driveway and a plus was that they gave the car a multi point inspection while they were there. That was a surprise &!made me very happy when the car passed with flying colors. More

by jowodin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
Aug 30, 2024 -

McGovern Ford of Saugus responded

Jowodin, we're delighted to hear that our team at McGovern Ford Saugus could provide convenient recall work and a thorough inspection right in your driveway. Thanks for sharing your positive experience!

August 29, 2024

Everyone was helpful and friendly. The manager introduced himself and thanked me for my purchase. That was a nice gesture More

by mharring9
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Suad Alushaj
Aug 30, 2024 -

McGovern Ford of Saugus responded

Thank you for sharing your experience! We're glad to hear our team at McGovern Ford Saugus made a positive impression and that the manager's gesture was appreciated. Enjoy your new vehicle!

August 29, 2024

Great service from the sale rep. Wacky. Thank you.i do love my truck runs great. More

by Angel.serrano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joaquin Greenwood
Aug 29, 2024 -

McGovern Ford of Saugus responded

Angel, thanks for giving a shoutout to Wacky, and congrats on your new truck! We are glad that you found the perfect new ride at McGovern Ford Saugus. Safe travels!

August 27, 2024

Keyle and his manager were helpful and great to do business with.I'll be glad to purchase again in the future with them More

by neidehall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keyle , Suad Alushaj
Aug 28, 2024 -

McGovern Ford of Saugus responded

We're delighted to hear that Keyle and his manager provided excellent service at McGovern Ford Saugus. We are looking forward to assisting you with future purchases!

August 26, 2024

transmission adjustment did not work as explained . Need transmission fix. Problem was not solved as it was guaranteed . More

by bobtip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
doint know
Aug 27, 2024 -

McGovern Ford of Saugus responded

Hi Bobtip, we are sorry to hear you did not have the best experience with us. Here at the dealership, we strive for the highest level of customer service, and it seems like we may have dropped the ball here. We would love to get a better understanding of what happened, not only for an opportunity to make it right but also so we can prevent this from happening again in the future. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon, directly at 781 231 1945 or via email: mdeleon@mcgovernauto.com. Thank you.

August 07, 2024

Had my truck there 3 times same issue, under warranty and could not fix. Told me problem was tires cost me 1500 and still same issue,finally took to Danvers ford the found issue from McGovern Ford fixed whic More

by Clubspeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo Raffucci
Aug 12, 2024 -

McGovern Ford of Saugus responded

We are sorry to hear you did not have the best experience with us. Here at the dealership, we strive for the highest level of customer service and it seems like we may have dropped the ball here. We have reached out a few times with no luck; however, we would love to get a better understanding of what happened, not only for an opportunity to make it right but so we can avoid this from happening again in the future. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon, directly at 781 231 1945 or via email: MDeleon@mcgovernauto.com. Thank you.

August 06, 2024

The employees here are top notch all the way around. They know what needs to be done and are the ones to do it. Great customer experience every visit. I have used them since I bought my first car and wi More

by eb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Perkins
Aug 07, 2024 -

McGovern Ford of Saugus responded

Thank you for the glowing review! We're delighted to hear that our team at McGovern Ford Saugus consistently provides a great customer experience. We appreciate your continued support and recommendation!

August 05, 2024

Easiest financing gave me exactly what I was looking for made it easy to buy from him More

by jkl.harkness
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Harkness, alex ,Rob in finance , Suad Alushaj
Aug 05, 2024 -

McGovern Ford of Saugus responded

Thank you for choosing McGovern Ford Saugus! We are glad to hear that our team found you exactly what you were looking for.

...
14
...