McGovern Ford of Framingham

Brian Frye was great to work with regarding service on my truck. Will certainly return. truck. Will certainly return. More

Ford McGovern team takes great care of our Ford vehicles and have always been honest and competent. We will go out of our way to get our next cars at this dealership. and have always been honest and competent. We will go out of our way to get our next cars at this dealership. More

Great service. Jim in service is the best. Very knowledgeable and always very helpful and pleasant knowledgeable and always very helpful and pleasant More

It was great I was greeted with excitement and with a friendly service advisor I was walked thru what was covered I was comfortable leaving my vehicle to be worked on friendly service advisor I was walked thru what was covered I was comfortable leaving my vehicle to be worked on More

Frank was very knowledgeable and got me exactly the car I wanted. The whole process was easy. wanted. The whole process was easy. More

Great and very nice workers, my car got done quickly and they washed it also that was wonderful! Will definitely return they washed it also that was wonderful! Will definitely return More

Scheduled service on a recall brought it in received a call it was all done picked it up was ready and now I’m I’ll set. call it was all done picked it up was ready and now I’m I’ll set. More

Had my truck in for service and Vivien did a awesome job throughout the entire process. Great communication and honesty wait times really made the service experience easy! throughout the entire process. Great communication and honesty wait times really made the service experience easy! More

I got shuffled around at the front desks and they don’t perform the correct full brake service I asked for. Service time takes too long. perform the correct full brake service I asked for. Service time takes too long. More

I needed a part for my car, Ford called me and said they “spent 2 hours calling around for the part” to no avail and the part was on back order. I was told it could take up to a month to get the part. And, “spent 2 hours calling around for the part” to no avail and the part was on back order. I was told it could take up to a month to get the part. And, my warranty would only cover a one day rental car. I’m a nurse and depend immensely on having my car to get to work and care for my patients. Without the part, my car was not drivable.I found the part within five minutes of searching online, had it shipped to me,and I delivered it to Ford and had my car fixed within 48 hours. Had I not explored further myself the cost I would’ve incurred for a rental would’ve been outrageous. The customer service person was polite and very nice. Ford did do the work for my car which I was grateful for however I am disappointed in their lack of efforts to help me get the part. More