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McGovern Ford at Drum Hill - Service Center
Lowell, MA
90 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
90 Reviews of McGovern Ford at Drum Hill - Service Center
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December 18, 2023
Service/Lisa Rapoza was extremely helpful and informative. They completed my service in a timely fashion and she ordered a part needed to repair my front drivers seat. informative. They completed my service in a timely fashion and she ordered a part needed to repair my front drivers seat. More
by Thmsull
Employees Worked With
Lisa Rapoza
December 13, 2023
I took my vehicle to have a fuel smell and oil leak diagnosed. My car was diagnosed and repaired promptly. Brittany, Lisa, and Rosie were extremely helpful and friendly. Would bring my car back here diagnosed. My car was diagnosed and repaired promptly. Brittany, Lisa, and Rosie were extremely helpful and friendly. Would bring my car back here More
by Tony
Employees Worked With
Other Employees :
Brittany, Lisa
December 05, 2023
Carlos and service staff always provide me with superior service. Their efforts are greatly appreciated. Thank you service. Their efforts are greatly appreciated. Thank you More
by pilaf0306
Employees Worked With
October 18, 2023
He was such an amazing person to work with! I would recommend him to anyone! I would recommend him to anyone! More
by Michellelcarriere2016
Employees Worked With
September 26, 2023
The service was excellent. The staff was very helpful for my needs. The truck was completed in a timely manner. The staff was very helpful for my needs. The truck was completed in a timely manner. More
by garywackyspaz
July 07, 2023
Mc govern Ford of loweel be careful with going to them for service they charge for service but they do not do the services I had service done and I should not need and oil change yet because 30600 or 11/0 for service they charge for service but they do not do the services I had service done and I should not need and oil change yet because 30600 or 11/03/2023 but I have to bring it in to a different ford dealership Saturday for service because my car is screaming oil change on the dashboard so I payed for service I didn't get More
by henry_valkavitch
Employees Worked With
Other Employees :
Lisa Rapoza
January 11, 2022
Dont ever bring your car to the Service Department - Communication with the client is awful. My car was dropped during the year of 2021 two different times to get the same safety recall done and both ti Communication with the client is awful. My car was dropped during the year of 2021 two different times to get the same safety recall done and both times i got a call from them a week after the car was dropped off saying they couldn’t do the repair due parts not being stocked by ford. They dont do their homework of making sure parts are being stocked before sending someone down to get the vehicle repaired. that don’t only happened once but all the times that I brought my vehicle to get service in these dealership More
by Alex
Employees Worked With
Bob
July 08, 2021
Worst business I've EVER dealt with. Took my PERFECTLY running car in for recall work on 5/26/21 (replacement of 3 parts that could cause injury or death), and left with a check engine light! McGovern dec running car in for recall work on 5/26/21 (replacement of 3 parts that could cause injury or death), and left with a check engine light! McGovern decided that the lean fuel code was not related to the fuel tank having been drained, disconnected, removed and replaced, and flat out refused to take responsibility if a hose is crimped or other disturbance due to their work. While there, they did a multi-point inspection, indicating that I needed new tie rods immediately...why would that be, when I had inner/outer tie rods, ball joints, rack & pinion and lower control arm changed and alignment performed 2k miles ago? When I brought this to the attention of the Service Director (who seems in WAY over her head), this is the reply I received: "You keep finding new things to discuss that won’t fix your vehicle." The car passed front end suspension at a state certified inspection station in June, yet Ms. Cray is bothered that I would like to discuss her tech's questionable recommendation? Customer service is NON-EXISTENT here. Check online reviews and RUN from this disaster or you will be sorry! More
by norahs
Employees Worked With
Rosie Cray, Mark Mullane, Melissa Sullivan, Elena Ford
