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McGovern Ford at Drum Hill - Service Center

Lowell, MA

4.8
98 Reviews

98 Reviews of McGovern Ford at Drum Hill - Service Center

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August 13, 2024

Everyone were very professional and helpful in dealing with my service. I was pleased with the extra mile taken on my behave. More

by Nickmat1900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Frye
Aug 13, 2024 -

McGovern Ford at Drum Hill responded

We're so glad our team at McGovern Ford Lowell went the extra mile to provide professional and helpful service. Thanks for sharing your positive experience with us!

August 10, 2024

I so appreciated the use of the car. Scott Carter is the best!! He and his team took good care of me. More

by Msgr Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Carter
Aug 12, 2024 -

McGovern Ford at Drum Hill responded

Anthony, we're delighted to hear that Scott and the McGovern Ford Lowell team took great care of you. Thanks for sharing your positive experience!

August 01, 2024

Even though the dealership was in the middle of a tech outage, Carlos had everything together - he even set up my next service appt. with systems down! Can count on him to be consistent, knowledgeable, an More

by jll
Service Time
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Arsenault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

McGovern Ford at Drum Hill responded

Jll, we're so glad Carlos provided excellent service despite the tech outage. We always strive to ensure a seamless customer experience and appreciate your understanding. Thanks for the shoutout!

July 28, 2024

Easy to make appointments and Carlos at the front desk in service area He takes time to come out and to look at the issue and fix the issue with the truck. More

by rhondaducharme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience! We're glad to hear Carlos and the McGovern Ford Lowell team made it easy to address your truck's issue. We appreciate your support!

July 27, 2024

Service always handled as promptly as possible. Always right the first time. I would recommend. More

by mharris
Recommend Dealer
Yes
Employees Worked With
Lisa R
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We are so happy that our McGovern Ford Lowell team has earned your five stars. Thank you for your loyalty to our business!

July 27, 2024

They were very busy but still slipped me in for service when I had a possible transmission issue. Turned out to be related to a recall and they had me back on the road the next morning. Much faster than I More

by Lynda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Lynda, we're glad to hear our team at McGovern Ford Lowell could quickly address your transmission issue and get you back on the road. Thanks for sharing your experience!

July 27, 2024

Service dept explains completely the work that needs to be performed. Service is performed in a timely basis. Clean and pleasant atmosphere while waiting for your vehicle More

by Rrupsguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your positive experience with our service department at McGovern Ford Lowell! We're glad to hear that everything was explained clearly and completed promptly. We appreciate your feedback and look forward to serving you again!

July 26, 2024

We have been impressed with the service department at McGovern Ford. Lisa is a wonderful liaison. She listens to our concerns and explains well. Time estimates are accurate, service done well, and a n More

by Dburch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thanks for the feedback! We're glad to hear Lisa and our McGovern Ford Lowell service team took good care of you. We'll look into the parking situation for larger vehicles like your F-250.

July 26, 2024

Carlos is great and always takes good care of us whenever wr have a problem More

by cgianacoplis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for leaving McGovern Ford Lowell a five-star review! We will pass your kind regards along to Carlos and thank him for his outstanding service.

July 26, 2024

Very welcoming kind helpful and always ready to help. .I will always service my transit there. Thanks Mcgovern@drum hill..Kudos Carlos continue doing a great job 👍🏾👍🏾 More

by Hezekiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos and the McGovern Ford Lowell team provided such excellent service. Thanks for choosing us, and we look forward to seeing you again!

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