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McGovern Ford at Drum Hill - Service Center

Lowell, MA

4.8
91 Reviews
Call Service Center (978) 452-3900

91 Reviews of McGovern Ford at Drum Hill - Service Center

Sort by
November 09, 2024

Good overall service experience right from booking to drop off to pickup . Vehicle was also ready on time More

by Gautam K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Nov 11, 2024 -

McGovern Ford at Drum Hill responded

Gautam, we're delighted to hear that your service experience at McGovern Ford Lowell was smooth and timely. Thank you for choosing us!

November 07, 2024

They are the best Lisa was great with all the info I needed to know More

by Chan.sophar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

McGovern Ford at Drum Hill responded

Lisa will appreciate the shout-out! Thank you for the review of McGovern Ford Lowell.

November 05, 2024

Very thorough, communicated well what needed to be done and finished in a timely manner More

by patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your positive experience with McGovern Ford Lowell, Patti!

November 04, 2024

I always go to McGovern Ford in lowell they are great they are very pleasant and easy to talk too. They treat you well. More

by Robinkay60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gino Bongiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

McGovern Ford at Drum Hill responded

Thank you for your continued support and kind words about the team at McGovern Ford Lowell! We're delighted to hear that you've had pleasant experiences with us. Looking forward to serving you again in the future!

October 23, 2024

Very courteous team and got me right in at my appointment time. Explained everything on their estimate and let me decide what work could be deferred. More

by Majortomp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Frye
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Oct 24, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that our team at McGovern Ford Lowell provided you with courteous service and clear communication. Thank you for sharing your experience!

October 19, 2024

Got in quickly had an oil change. They did a safety check but we're unable to do a sticker as I had a tight schedule and couldn't wait More

by ubettcha13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

McGovern Ford at Drum Hill responded

We're glad to hear you had a quick and efficient oil change experience at McGovern Ford Lowell! We understand tight schedules can be challenging, so feel free to visit us again when it's convenient for your sticker. Safe travels until then!

October 18, 2024

Friendly, attentive, completed work as expected and on time. Good price, job well done. Would highly recommend. More

by berns231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Oct 21, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that you had a positive experience with our team at McGovern Ford Lowell! Thank you for recommending us and sharing your feedback. We look forward to serving you in the future!

October 14, 2024

Like the car buying experience. Like the service people. Really dislike the price of the labor charges. $227.00 per hour is way too excessive. I have a Ford Fiesta, Not a Lincoln Na More

by Mr. BlueSky
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Houle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa in Service (not listed)
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Oct 18, 2024 -

McGovern Ford at Drum Hill responded

Hello, we appreciate you taking the time to leave us a review. We strive for the highest customer service and shop our competitors regularly to ensure neither we nor our customers are disadvantaged. We are saddened to hear that this differs from what you experienced with us. Should you have any further questions or concerns, please contact our General Manager, Scott Carter, at 351-500-6005 or via email at scarter@mcgovernauto.com. Thank you.

October 10, 2024

Service at mcgovern ford lowell is outstanding Carlos and his staff are very friendly definitely a repeat customer thank you More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

McGovern Ford at Drum Hill responded

Brian, we're delighted to hear that Carlos and the team provided outstanding service at McGovern Ford Lowell! We look forward to welcoming you back as a repeat customer. Thank you for your support!

October 04, 2024

Carlos in service is excellent. Attentive to your needs and answers your questions. Definitely an added plus having an excellent representative for your business. More

by margaretlittle0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos provided such attentive service at McGovern Ford Lowell. Thank you for recognizing his efforts and sharing your positive experience with us!

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