Back

McGovern Ford at Drum Hill - Service Center

Lowell, MA

4.8
90 Reviews

90 Reviews of McGovern Ford at Drum Hill - Service Center

Sort by
December 12, 2024

Everything went well with no problems. I had noo problems with anything being done. Thanks More

by danieldoyle42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Dec 12, 2024 -

McGovern Ford at Drum Hill responded

Thank you for this stellar review of McGovern Ford Lowell! We hope to see you again down the road!

December 04, 2024

Carlos in service is excellent! Very helpful and understanding of your situation. He deserves a raise! More

by margaretlittle0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

McGovern Ford at Drum Hill responded

Margaret, we're delighted to hear that Carlos provided such excellent service at McGovern Ford Lowell! Your feedback is much appreciated, and we'll be sure to share your kind words with him.

December 04, 2024

The service was great. Brian was helpful and quickly got me in and out with a rental to use. More

by Klmiranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Dec 05, 2024 -

McGovern Ford at Drum Hill responded

We're thrilled to hear that Brian helped make your McGovern Ford Lowell experience a smooth success! Drive safe, and we'll see you next time!

December 02, 2024

Very pleasant and efficient employees. They always keep me informed when my vehicle is serviced. More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rapoza
Dec 03, 2024 -

McGovern Ford at Drum Hill responded

Thank you for trusting us with your vehicle and sharing such positive feedback with our team at McGovern Ford Lowell! Keeping our customers informed and satisfied is always the top priority. Safe travels until next time!

November 25, 2024

Service was great. Carlos was very helpful & kept me updated on the repairs. I'll be a return customer for sure !! More

by Carol P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

McGovern Ford at Drum Hill responded

Carol, we're delighted to hear that Carlos provided you with excellent service at McGovern Ford Lowell. We look forward to welcoming you back in the future!

November 24, 2024

Super professional service staff Lisa, she helped me to complete pre-winter maintenance for my Ford Flex 2014 today, very quick and well done, it makes me peace of mind in whole winter, great place and gre More

by John W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Catalano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mullane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill "Big Cat" Trottier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craige
Nov 25, 2024 -

McGovern Ford at Drum Hill responded

John, we're delighted to hear that Lisa and the McGovern Ford Lowell team provided you with such a positive experience. It's great knowing your pre-winter maintenance was handled efficiently for peace of mind this season. Thanks for choosing us!

November 16, 2024

I would say it's about the people who work there, a good experience. Especially my contact Carlos Borges 10+ More

by w2653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos and the team at McGovern Ford Lowell provided you with a great experience! Thank you for sharing your feedback, and we look forward to serving you again in the future.

November 12, 2024

Carlos at McGovern was wonderful to deal with and the service dept was great and fixed the issue! More

by Darusso61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

McGovern Ford at Drum Hill responded

Thank you for leaving McGovern Ford Lowell a five-star review! We are so glad that Carlos and our team were a pleasure to work with.

November 09, 2024

Only thing I can say is that I hate recalls but was treated right by Lisa she went above and beyond to get it done More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Nov 11, 2024 -

McGovern Ford at Drum Hill responded

Kat, we're glad to hear Lisa took great care of you during your visit at McGovern Ford Lowell. We appreciate your patience with the recall process and thank you for sharing this feedback!

November 09, 2024

Good overall service experience right from booking to drop off to pickup . Vehicle was also ready on time More

by Gautam K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 11, 2024 -

McGovern Ford at Drum Hill responded

Gautam, we're delighted to hear that your service experience at McGovern Ford Lowell was smooth and timely. Thank you for choosing us!

2
...