McGovern Ford at Drum Hill - Service Center

Dont ever bring your car to the Service Department - Communication with the client is awful. My car was dropped during the year of 2021 two different times to get the same safety recall done and both ti Communication with the client is awful. My car was dropped during the year of 2021 two different times to get the same safety recall done and both times i got a call from them a week after the car was dropped off saying they couldn’t do the repair due parts not being stocked by ford. They dont do their homework of making sure parts are being stocked before sending someone down to get the vehicle repaired. that don’t only happened once but all the times that I brought my vehicle to get service in these dealership More

Worst business I've EVER dealt with. Took my PERFECTLY running car in for recall work on 5/26/21 (replacement of 3 parts that could cause injury or death), and left with a check engine light! McGovern dec running car in for recall work on 5/26/21 (replacement of 3 parts that could cause injury or death), and left with a check engine light! McGovern decided that the lean fuel code was not related to the fuel tank having been drained, disconnected, removed and replaced, and flat out refused to take responsibility if a hose is crimped or other disturbance due to their work. While there, they did a multi-point inspection, indicating that I needed new tie rods immediately...why would that be, when I had inner/outer tie rods, ball joints, rack & pinion and lower control arm changed and alignment performed 2k miles ago? When I brought this to the attention of the Service Director (who seems in WAY over her head), this is the reply I received: "You keep finding new things to discuss that won’t fix your vehicle." The car passed front end suspension at a state certified inspection station in June, yet Ms. Cray is bothered that I would like to discuss her tech's questionable recommendation? Customer service is NON-EXISTENT here. Check online reviews and RUN from this disaster or you will be sorry! More