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McGovern Ford at Drum Hill - Service Center

Lowell, MA

4.8
112 Reviews
Call Service Center (978) 452-3900

112 Reviews of McGovern Ford at Drum Hill - Service Center

Sort by
December 26, 2023

Lisa is a credit to your organization service and service time was excellent very pleasant experience More

by Rdsp2541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Report | Print
Jan 02, 2024 -

McGovern Ford at Drum Hill responded

Thank you for the 5-star rating! We're glad to know that Lisa provided you with excellent service at McGovern Ford Lowell. We look forward to serving you again! Have a great ride!

December 22, 2023

Thought I was using a 20. 00 coupon sent to me from McGovern but was told not for the works More

by Rmakiej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Dec 29, 2023 -

McGovern Ford at Drum Hill responded

Hi Rmakiej – my name is Scott Carter and I am the General Manager here at McGovern Ford of Lowell. I appreciate you taking the time to leave us a review. It seems like we may have dropped the ball here and if we did rest assured, we'll make it right. I have been unsuccessful in determining who you are or how to contact you; however, I would love to better understand what happened, not only for an opportunity to make it right but so we can avoid this from happening again in the future. At your earliest convenience, please contact me directly at 351-500-6005 or via email: scarter@mcgovernauto.com Thank you

December 21, 2023

Very pleasant experience, very knowledgeable n pleasant employees! Work done in very acceptable timely manner More

by leo147mendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Repoza
Report | Print
Dec 21, 2023 -

McGovern Ford at Drum Hill responded

We're glad to know you had a pleasant experience with our team at McGovern Ford Lowell! It's great that the work was done in an acceptable timeframe. Thanks for your feedback!

December 18, 2023

Service/Lisa Rapoza was extremely helpful and informative. They completed my service in a timely fashion and she ordered a part needed to repair my front drivers seat. More

by Thmsull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rapoza
Report | Print
Dec 18, 2023 -

McGovern Ford at Drum Hill responded

Hi Thmsuli! We're glad to know that our team, especially Lisa, was able to assist you effectively and promptly at McGovern Ford Lowell. We appreciate your feedback!

December 15, 2023

Very helpful and knowledgeable service department. Lisa the service writer is very helpful and communicates well. More

by mharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in service
Report | Print
Dec 15, 2023 -

McGovern Ford at Drum Hill responded

Hey Harris, thanks for the positive feedback! We're glad to know Lisa and our service team at McGovern Ford Lowell were able to assist you effectively. We'll see you next time. Safe travels!

December 13, 2023

I took my vehicle to have a fuel smell and oil leak diagnosed. My car was diagnosed and repaired promptly. Brittany, Lisa, and Rosie were extremely helpful and friendly. Would bring my car back here More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mullane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paolo Fulciniti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Nugent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pajak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Picardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gino Bongiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany, Lisa
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Dec 13, 2023 -

McGovern Ford at Drum Hill responded

Tony, we're glad to know that Brittany, Lisa, and Rosie were able to assist with your vehicle's issues at McGovern Ford Lowell. We appreciate the positive feedback and look forward to seeing you next time!

December 05, 2023

Carlos and service staff always provide me with superior service. Their efforts are greatly appreciated. Thank you More

by pilaf0306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

McGovern Ford at Drum Hill responded

Thank you for the 5-star rating! We're so glad to know that Carlos and our service team at McGovern Ford Lowell consistently provide you with top-notch service. We look forward to serving you again! Safe travels!

October 18, 2023

He was such an amazing person to work with! I would recommend him to anyone! More

by Michellelcarriere2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

McGovern Ford at Drum Hill responded

We're happy to hear you had a great experience with our McGovern Ford Lowell team, Michelle! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

September 26, 2023

The service was excellent. The staff was very helpful for my needs. The truck was completed in a timely manner. More

by garywackyspaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Report | Print
Sep 26, 2023 -

McGovern Ford at Drum Hill responded

Hey Gary, we're glad to know you had an excellent service experience with our team at McGovern Ford Lowell! Thank you for choosing us! We'll see you next time. Safe travels in your Truck!

July 07, 2023

Mc govern Ford of loweel be careful with going to them for service they charge for service but they do not do the services I had service done and I should not need and oil change yet because 30600 or 11/0 More

by henry_valkavitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Mullane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Nugent
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pajak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Picardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mic Redman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Rapoza
Report | Print
Jul 13, 2023 -

McGovern Ford at Drum Hill responded

Hi Henry, thank you for leaving us a review. Here at McGovern Ford of Lowell, we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. We have reached out to you and would love to get a better understanding of what may have happened. At your earliest convenience, please reach out to our General Manager, Scott Carter, at 351-500-6005 or via email: scarter@mcgovernauto.com. Thank you.

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