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McGovern Ford at Drum Hill - Service Center

Lowell, MA

4.8
97 Reviews

97 Reviews of McGovern Ford at Drum Hill - Service Center

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January 16, 2025

Very quick service, good quality, and team provided updates while I waited. Lisa was great and helped me get my inspections done while my tires were rotated. More

by carpenter.tyler10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 16, 2025 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Lisa and the team at McGovern Ford Lowell provided you with quick service and kept you updated throughout your visit, Tyler. Thank you for choosing us, we appreciate your feedback!

January 16, 2025

McGovan Ford in Lowell is by far the best dealership I have been to People are great I love how they tell you exactly what’s going on Carlos was awesome Craig the salesman is the best They are the ones is More

by cookielady716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

McGovern Ford at Drum Hill responded

Thank you for the fantastic feedback! We're delighted to hear that Carlos, Craig, and the rest of our team at McGovern Ford Lowell made your experience so positive. We look forward to seeing you again soon!

January 11, 2025

As usual, excellent service and attention. Lisa could manage to find a transportation to drop me off at work and pick me up once the service was done in no time. Really convenient! More

by gabriel lainez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Jan 13, 2025 -

McGovern Ford at Drum Hill responded

Gabriel, we're delighted to hear that Lisa and the McGovern Ford Lowell team provided such convenient service for you. Thank you for sharing your experience!

January 10, 2025

Prompt and professional service on a saturday afternoon. May book my future appointments in saturdays to experience phenomenal and quicker service More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

McGovern Ford at Drum Hill responded

Anthony, we're delighted to hear that you had a great experience with our Saturday service at McGovern Ford Lowell! We look forward to welcoming you back for future appointments.

January 09, 2025

I have bought several vehicles from McGovern Ford, and this dealership is the only place for me. The Service department is excellent and staff there are very professional. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Santiago
Jan 10, 2025 -

McGovern Ford at Drum Hill responded

Steve, we're delighted to hear that McGovern Ford Lowell has been your go-to dealership! Thank you for trusting us with your vehicle needs and appreciating our service team's professionalism. We look forward to serving you again in the future!

January 05, 2025

Excellent service. I will be back for my future service needs. The professional was exceptional. More

by RFM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

McGovern Ford at Drum Hill responded

Thanks so much for your review. We look forward to your next visit to McGovern Ford Lowell!

January 04, 2025

No complaints good service in and out and well done! Kept well informed by Carlos! More

by Cazzie56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience with the McGovern Ford Lowell team. Carlos will appreciate the shoutout! See you next time!

January 02, 2025

Sorry to say I am disappointed with the work done related to a recall inspection of the door arms. The molding on the driver side is no longer flush, it sticks out. I have not checked the passenger side ye More

by ptstarr59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 03, 2025 -

McGovern Ford at Drum Hill responded

We're sorry to hear about your experience with the recall inspection at McGovern Ford Lowell. Please reach out to our team so we can address this issue and ensure everything is resolved to your satisfaction. Thank you for bringing it to our attention!

December 29, 2024

I scheduled a mobile appointment and after 2 hours past that time scheduled I contacted the dealership. They stated trouble with mobile van then promised they would be there shortly, waited another 3 hour More

by skippy8878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Borges
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

McGovern Ford at Drum Hill responded

Hi Skippy, we are sorry you did not have the best experience with us. We strive for the highest level of customer service, and we may have dropped the ball here. I would love to understand better what happened, not only for an opportunity to make it right but also to avoid this from happening again. At your earliest convenience, please reach out to me directly. Thank you, Scott Carter - General Manager - 351-500-6005 - scarter@mcgovernauto.com

December 25, 2024

Had my first auto service at McGovern, and Brian made the experience seamless and stress-free. He was professional, knowledgeable, and ensured everything was taken care of promptly. Excellent service and att More

by triroyal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Dec 26, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Brian provided you with a seamless and stress-free service experience at McGovern Ford Lowell. Thank you for recommending us, and we look forward to assisting you again in the future!

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