McGovern Ford at Drum Hill

We went to buy a truck for towing. Craig Ramos was extremely helpful by educating us on exactly what we needed. He was professional, courteous with no pressure. We purchased the tru Craig Ramos was extremely helpful by educating us on exactly what we needed. He was professional, courteous with no pressure. We purchased the truck we wanted and are very satisfied. More

Mike smoker, great guy, easy to work with, tended to my wants and needs. Excellent service Nick Hudson wants and needs. Excellent service Nick Hudson More

This dealership is “THE PLACE” to go for a vehicle! I was immediately impressed by the professionalism my husband and I received here after walking away from five other dealerships! We immediately fe I was immediately impressed by the professionalism my husband and I received here after walking away from five other dealerships! We immediately felt welcomed there with zero pressure! Not only that but our sales lady, Carol Thorburn was so kind and we felt an immediate connection to her as if we’d been close friends for years!! When it came time to pick up our 2021 Ford F-150 Lariat, Carol took extra time sitting in the truck with us, programming and hooking up my phone to the truck, and explaining in detail all the extra functions my truck was equipped with! Any other dealership made us feel pressured and hurried along… not this place! I urge anyone and everyone looking for a new or used vehicle to not hesitate and go to McGovern Ford in Lowell Mass! We came from over an hour away in New Hampshire and now we will never go to another dealer when the time comes to either trade in or get a new vehicle! Thank you McGovern Ford, and Carol Thorburn, we adore our truck, you guys are amazing!!!!🌸💜 More

Excellent service. Salesperson was very courteous and helped us through the process of making our choice. Salesperson was very courteous and helped us through the process of making our choice. More

The folks at McGovern Ford were Excellent. The only reason I didn’t Purchase from them was they are Unable to issue temporary registration At the time of purchase. This would have meant The only reason I didn’t Purchase from them was they are Unable to issue temporary registration At the time of purchase. This would have meant 2 trips from Maine to Massachusetts unless I Purchased without a test drive. I was not willing to do that. More

Dont ever bring your car to the Service Department - Communication with the client is awful. My car was dropped during the year of 2021 two different times to get the same safety recall done and both ti Communication with the client is awful. My car was dropped during the year of 2021 two different times to get the same safety recall done and both times i got a call from them a week after the car was dropped off saying they couldn’t do the repair due parts not being stocked by ford. They dont do their homework of making sure parts are being stocked before sending someone down to get the vehicle repaired. that don’t only happened once but all the times that I brought my vehicle to get service in these dealership More

Worst business I've EVER dealt with. Took my PERFECTLY running car in for recall work on 5/26/21 (replacement of 3 parts that could cause injury or death), and left with a check engine light! McGovern dec running car in for recall work on 5/26/21 (replacement of 3 parts that could cause injury or death), and left with a check engine light! McGovern decided that the lean fuel code was not related to the fuel tank having been drained, disconnected, removed and replaced, and flat out refused to take responsibility if a hose is crimped or other disturbance due to their work. While there, they did a multi-point inspection, indicating that I needed new tie rods immediately...why would that be, when I had inner/outer tie rods, ball joints, rack & pinion and lower control arm changed and alignment performed 2k miles ago? When I brought this to the attention of the Service Director (who seems in WAY over her head), this is the reply I received: "You keep finding new things to discuss that won’t fix your vehicle." The car passed front end suspension at a state certified inspection station in June, yet Ms. Cray is bothered that I would like to discuss her tech's questionable recommendation? Customer service is NON-EXISTENT here. Check online reviews and RUN from this disaster or you will be sorry! More

Purchased a new 2021 truck from McGovern Ford the worst experience I ever had, They lie and bend the truth just to make the sale. When you have a problem there is no one that wants to help you. The only th experience I ever had, They lie and bend the truth just to make the sale. When you have a problem there is no one that wants to help you. The only think they care about is taking your money. It's not 1 person it a cancer culture. More