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McGovern Ford at Drum Hill

Lowell, MA

4.9
305 Reviews
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1212 Westford St

Lowell, MA

01851

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Showing 305 reviews

July 27, 2024

They were very busy but still slipped me in for service when I had a possible transmission issue. Turned out to be related to a recall and they had me back on the road the next morning. Much faster than I More

by Lynda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Lynda, we're glad to hear our team at McGovern Ford Lowell could quickly address your transmission issue and get you back on the road. Thanks for sharing your experience!

July 27, 2024

Service dept explains completely the work that needs to be performed. Service is performed in a timely basis. Clean and pleasant atmosphere while waiting for your vehicle More

by Rrupsguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your positive experience with our service department at McGovern Ford Lowell! We're glad to hear that everything was explained clearly and completed promptly. We appreciate your feedback and look forward to serving you again!

July 27, 2024

Service was excellent, I really felt like I was being listened to and appreciated as a customer. No hard sell but plenty of time to talk things over. Plus, my truck came in early! More

by loristotz3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Loris, we're delighted to hear you felt valued and had a great experience with us at McGovern Ford Lowell. Enjoy your new truck!

July 26, 2024

Carlos and the service team were professional and their transparency with my truck issues enabled me to proceed with the best decisions. I look forward to bringing my vehicle here for any future issues. More

by JayRed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

JayRed, we're glad to hear Carlos and the McGovern Ford Lowell service team provided such professional and transparent assistance. We look forward to helping you with any future vehicle needs!

July 26, 2024

We have been impressed with the service department at McGovern Ford. Lisa is a wonderful liaison. She listens to our concerns and explains well. Time estimates are accurate, service done well, and a n More

by Dburch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thanks for the feedback! We're glad to hear Lisa and our McGovern Ford Lowell service team took good care of you. We'll look into the parking situation for larger vehicles like your F-250.

July 26, 2024

Carlos is great and always takes good care of us whenever wr have a problem More

by cgianacoplis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for leaving McGovern Ford Lowell a five-star review! We will pass your kind regards along to Carlos and thank him for his outstanding service.

July 26, 2024

Very welcoming kind helpful and always ready to help. .I will always service my transit there. Thanks Mcgovern@drum hill..Kudos Carlos continue doing a great job 👍🏾👍🏾 More

by Hezekiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos and the McGovern Ford Lowell team provided such excellent service. Thanks for choosing us, and we look forward to seeing you again!

July 24, 2024

I've had multiple vehicles serviced at McGovern. All of my experiences have been excellent, with professional service advisors and thorough and accurate repair work. After many years, I switched t More

by fjweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Jul 25, 2024 -

McGovern Ford at Drum Hill responded

Thank you for your loyalty and kind words about McGovern Ford Lowell! We're delighted to hear that our team has consistently provided professional service and thorough repairs. We appreciate your trust in us after switching from another dealership, and we're here whenever you need us!

July 19, 2024

Great Dealership,Paul & Craig are truly great assets at this Dealership.Returning and Releasing anotherF150 was awesome. More

by Raycamper2071
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Paul and Craig made your experience at McGovern Ford Lowell exceptional! Thanks for choosing us again, enjoy the new Ford F150!

July 19, 2024

As a first time car buyer, the process was incredibly smooth and easy! I felt supported throughout the whole process and was very satisfied with the deal I got and their willingness to go above and beyon More

by Maia P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

McGovern Ford at Drum Hill responded

Maia, we're delighted to hear that your first car-buying experience was smooth and satisfying with McGovern Ford Lowell! Thanks for sharing your positive feedback. Enjoy the ride!

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