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McGovern Ford at Drum Hill

Lowell, MA

4.9
305 Reviews
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1212 Westford St

Lowell, MA

01851

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Showing 305 reviews

December 29, 2023

I have been going back and forth on my new vehicle purchase for the last 3years however McGovern Ford at Drum Hill has made it look soo easy, comfortable and finally possible. At every step everyone i More

by Sg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gail Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Healy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

McGovern Ford at Drum Hill responded

We're so glad to know that our team at McGovern Ford Lowell made your car-buying experience easy and comfortable! It's great to see Mark Healy and Chuck Cote go above and beyond for you. Enjoy the Mustang Mach E GT, it sounds like a perfect fit for you. Thanks again!

December 26, 2023

Lisa is a credit to your organization service and service time was excellent very pleasant experience More

by Rdsp2541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Jan 02, 2024 -

McGovern Ford at Drum Hill responded

Thank you for the 5-star rating! We're glad to know that Lisa provided you with excellent service at McGovern Ford Lowell. We look forward to serving you again! Have a great ride!

December 22, 2023

Thought I was using a 20. 00 coupon sent to me from McGovern but was told not for the works More

by Rmakiej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Dec 29, 2023 -

McGovern Ford at Drum Hill responded

Hi Rmakiej – my name is Scott Carter and I am the General Manager here at McGovern Ford of Lowell. I appreciate you taking the time to leave us a review. It seems like we may have dropped the ball here and if we did rest assured, we'll make it right. I have been unsuccessful in determining who you are or how to contact you; however, I would love to better understand what happened, not only for an opportunity to make it right but so we can avoid this from happening again in the future. At your earliest convenience, please contact me directly at 351-500-6005 or via email: scarter@mcgovernauto.com Thank you

December 21, 2023

Very pleasant experience, very knowledgeable n pleasant employees! Work done in very acceptable timely manner More

by leo147mendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Repoza
Dec 21, 2023 -

McGovern Ford at Drum Hill responded

We're glad to know you had a pleasant experience with our team at McGovern Ford Lowell! It's great that the work was done in an acceptable timeframe. Thanks for your feedback!

December 18, 2023

Service/Lisa Rapoza was extremely helpful and informative. They completed my service in a timely fashion and she ordered a part needed to repair my front drivers seat. More

by Thmsull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rapoza
Dec 18, 2023 -

McGovern Ford at Drum Hill responded

Hi Thmsuli! We're glad to know that our team, especially Lisa, was able to assist you effectively and promptly at McGovern Ford Lowell. We appreciate your feedback!

December 15, 2023

Very helpful and knowledgeable service department. Lisa the service writer is very helpful and communicates well. More

by mharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in service
Dec 15, 2023 -

McGovern Ford at Drum Hill responded

Hey Harris, thanks for the positive feedback! We're glad to know Lisa and our service team at McGovern Ford Lowell were able to assist you effectively. We'll see you next time. Safe travels!

December 15, 2023

Really outstanding experience purchasing a vehicle for my daughter. Robert Keenan was responsive and professional, and he turned things around quickly. The overall experience was top-notch. The staff and man More

by nestor.matt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

McGovern Ford at Drum Hill responded

Hey Nestor, we're delighted to know that your car-buying experience with Robert and our team at McGovern Ford Lowell was top-notch! We strive for quick, professional service without any games. Thank you for considering us in future purchases - we look forward to serving you again soon! Have a great ride!

December 14, 2023

This was my first new car Experience in 12 years. Mark new what We were looking for. He was extremely knowledgeable. He treated us with the utmost respect. He walked us through the new car. We love More

by Jferreira101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Healy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

McGovern Ford at Drum Hill responded

We're so glad to know that Mark was able to assist you in finding the perfect new car at McGovern Ford Lowell. It's great hearing about your positive experience and we appreciate the recommendation! Enjoy your new Ford Escape!

December 13, 2023

top team, everything was great, the best service, great cars. Great great great great great More

by willsoares
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

McGovern Ford at Drum Hill responded

Hey Will, we appreciate your positive feedback and shoutout to our team at McGovern Ford Lowell! We hope to serve you again in the future. Safe travels!

December 13, 2023

I took my vehicle to have a fuel smell and oil leak diagnosed. My car was diagnosed and repaired promptly. Brittany, Lisa, and Rosie were extremely helpful and friendly. Would bring my car back here More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mullane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paolo Fulciniti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Nugent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pajak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Picardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gino Bongiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany, Lisa
Dec 13, 2023 -

McGovern Ford at Drum Hill responded

Tony, we're glad to know that Brittany, Lisa, and Rosie were able to assist with your vehicle's issues at McGovern Ford Lowell. We appreciate the positive feedback and look forward to seeing you next time!

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