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McGovern Ford at Drum Hill

Lowell, MA

4.9
305 Reviews
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1212 Westford St

Lowell, MA

01851

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Showing 305 reviews

July 19, 2024

Excellent service and detailing our new car. Would use them again and recommend to others. More

by Sandy King
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlon Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

McGovern Ford at Drum Hill responded

Thank you for recommending the McGovern Ford Lowell team, Sandy! We are here to help with any future service needs.

July 18, 2024

I am so happy with my car purchased at McGovrrn! But the service I received from Brian Frye was truly exceptional. He is very friendly, so accommodating and patient with all of my questions. He w More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Frye
Jul 19, 2024 -

McGovern Ford at Drum Hill responded

Katie, we're delighted to hear that Brian provided exceptional service during your car purchase at McGovern Ford Lowell! We'll make sure he gets the recognition he deserves. Thanks for sharing your experience and choosing us!

June 19, 2024

I find working with McGovern Ford a joy. . the people are always friendly. They let you know what going on. Good at wanting you to feel comfortable. More

by mga1958rw@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that you had a pleasant experience with the team at McGovern Ford Lowell. Thanks for sharing your positive feedback!

June 16, 2024

Best dealership! Robert was wonderful and got everything done quickly and easily for us! Amazing service and amazing people! More

by jgve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

McGovern Ford at Drum Hill responded

Thank you for the fantastic review! We're delighted to hear that Robert and our team at McGovern Ford Lowell provided amazing service. Safe travels!

June 15, 2024

I was looking to purchase a 2024 Ford Maverick. I was paired with Robert Keenan. He was fully knowledgeable about the car and how to place a factory order. He answered every question and concern I More

by lee is a mcdonald
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

McGovern Ford at Drum Hill responded

Lee, we're delighted to hear that Robert made your experience at McGovern Ford Lowell worth the drive! Enjoy your new 2024 Ford Maverick and thanks for choosing us!

June 15, 2024

Lisa Rapoza was great with everything for my vehicle. She kept me informed of all the details of the service. More

by Baileys111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rapoza
Jun 17, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Lisa provided excellent service and kept you well-informed at McGovern Ford Lowell. Thanks for sharing your positive experience!

June 14, 2024

Professional and courtesy. Explained service and gave timelime for work. Staff was knowledgeable and helpful. More

by Holcombjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your positive experience with our team at McGovern Ford Lowell! We're glad to hear that the service was professional and courteous and that our team provided clear explanations. Safe travels!

June 13, 2024

It was great Carlos is wonderful and so is Brian. Thank you so very much More

by pnovis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

McGovern Ford at Drum Hill responded

Thank you for giving a shoutout to Brian and Carlos! We are lucky to have them on the McGovern Ford Lowell team and we'll pass your five-star review along.

June 13, 2024

My experience with the dealership was very professional and courteous showed pictures of problems gave me the opportunity to make discussions remotely and all repairs were done in a timely manner More

by bstad56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your positive experience with McGovern Ford Lowell! We're glad to hear our team provided professional and courteous service, keeping you informed every step of the way. We appreciate your feedback!

June 12, 2024

1st time at this dealer. Car was serviced and I received it in same condition as dropped off no trash in car, no fingerprints or grease marks, nothing broken (as with another More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Rapoza, B... (at cash out window 1700)
Jun 13, 2024 -

McGovern Ford at Drum Hill responded

Bill, thanks for sharing your experience! We're glad to hear that our McGovern Ford Lowell team took good care of your car and provided friendly service. We'll work on improving communication about vehicle readiness in the future. See you next time!

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