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McGovern Chrysler Jeep Dodge Ram of Acton

Acton, MA

4.9
565 Reviews

196 Great Rd

Acton, MA

01720

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565 Reviews of McGovern Chrysler Jeep Dodge Ram of Acton

October 08, 2016

Moses was great Everything was fantastic from the greeting to the final handshake goodbye downside no sticker,no full tank of gas. And on owners Manuel customer ser More

by Pistolpete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samson Moses
Oct 08, 2016 -

McGovern Chrysler Jeep Dodge Ram of Acton responded

Thank you for taking a moment to comment on our process. We really appreciate the feedback! Let's review the little things that didn't go so well and address them for you. 1) Our policy is that every new & certified used vehicle receives a full tank of fuel at delivery and every used vehicle gets a half a tank. I'm not sure whether you bought a new or used vehicle, but if we did not achieve that goal, let me know and we will send you a check. 2) We have a Massachusetts inspection sticker machine in our facility and we perform a state sticker for every vehicle delivery (once the car is registered) assuming it is during normal working hours and that the technology from the Commonwealth is online at that moment. If we could not do a sticker for circumstances similar to the ones I have described, you're certainly welcome to come back for it. If we charged you for an inspection but were unable to fulfill it and you got one elsewhere, just let me know and we will send you a check back for the fee. 3) Interestingly, not all new cars come with owners manual's any more. This is an interesting development.. Alas, the OEM's must reduce weight in their products to attain federal fuel mileage targets and the pound or so of an owners manual is on the editing room floor for many new vehicles today. Their statistics show that less than 10% of people ever open a manual and that online versions have become a preferable solution to most of their clients. So if you bought a new vehicle from us, you have a resource where you can send in a request and FCA will send you one for free. If you need that information, just ask. Or, if you purchased a used vehicle from us and it was not in the car, just let me know and we are happy to find you one, regardless of the make and manufacture. Again, we really appreciate your feedback because it helps us make sure we strive for 100% fulfillment for our customers. CWH coleman.hoyt@actonchrysler.com

Oct 13, 2016 -

McGovern Chrysler Jeep Dodge Ram of Acton responded

Still hoping to hear from you about the little things that got by us. 978-893-1137. Coleman Hoyt

October 05, 2016

A great experience! I have to say (in my experience) retail has gotten worse and worse over the years. People just seem to want to put in their 9 - 5 and don't want to go More

by BAM_Overland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Loiseau, Dennis Arsenault, Gus Hildebrand
Oct 13, 2016 -

McGovern Chrysler Jeep Dodge Ram of Acton responded

Thanks so much for taking the time to share your experience. We are truly the opposite of a "big box" dealership. One of our amusing slogans is that we provide "big city prices with small town treatment", but as you have discovered it's actually quite true. Automotive retail has become a harsh aggressive environment and the Internet has rendered its margins razor thin… it takes dedication to detail and very fine people to be able to maintain dignity & ethics and still move the metal. No small business is really anything except the combined talent and commitment of its people. Acton Chrysler is blessed to have long-term, serious, committed and professional employees who operate with a shared vision of doing things right. Thank you for identifying that we truly are different. And most of all thank you for choosing our dealership above our competition. We wish you the very best luck with your new vehicle. CWH

October 05, 2016

Mike Gerber & Team Having worked with may dealetships in past I have to say Acton was great. Mike Gerber was excellent to work with and very straightforward with his ap More

by swerth27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gerber, Marian Dirienzo
Oct 13, 2016 -

McGovern Chrysler Jeep Dodge Ram of Acton responded

Thank you for taking the time to post such nice comments about Mike Gerber and the rest of our team. Thank you for choosing Acton! We really appreciate the positive feedback and wish you the very best luck with your new vehicle. CWH

October 04, 2016

I had a wonderful experience Acton Chrysler Dodge Jeep Ram I recently purchased a brand new 2016 Jeep Wrangler Sport Unlimited through Samson Moses. I have been looking for a Jeep Wrangler Sport Unlimited for More

by Mother Theresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samson Moses, Marian Dirienzo
Oct 13, 2016 -

McGovern Chrysler Jeep Dodge Ram of Acton responded

Thank you very much for taking a moment to post such nice comments about Sampson and Marian. It means a huge amount to us to get a positive review and we really appreciate it. We all wish you the very best of luck with your new vehicle. CWH

October 01, 2016

Acton Jeep dealer I had a good experience in shopping with Acton Chrysler Dodge Jeep Ram when I purchased my new jeep Grand Cherokee 2016 and I would like to recommen More

by Jeep-Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Schroll
Oct 13, 2016 -

McGovern Chrysler Jeep Dodge Ram of Acton responded

Thank you very much for taking a moment to share your experience. We really appreciate your nice review and comments. Best of luck with your new Jeep and thank you for choosing Acton. CWH

September 30, 2016

Top car partner! Acton Chrysler always go the extra ten miles to make sure my family's car needs are met perfectly. Excellent experience, efficient provider of auto ne More

by Lexingtonian Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coleman Hoyt, Dennis Arsenault, Brian Fisher
Sep 30, 2016 -

McGovern Chrysler Jeep Dodge Ram of Acton responded

Thank you so much for your thoughtful comments about Acton Chrysler and our valuable team members. We really appreciate your nice review of our operation and we wish you the very best of luck with your vehicles. CWH

September 28, 2016

Great customer service Buying or leasing a car is exciting but also can be stressful. I have been a customer of Acton Jeep ( previously Acton Lincoln Mercury ) for many year More

by Amys jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Angelli
Sep 28, 2016 -

McGovern Chrysler Jeep Dodge Ram of Acton responded

Thank you very much for your kind comments about Lou and our operation at Acton Chrysler. We have a great team here the tries really hard to do things right and nice reviews like yours make it much easier for our people to go the extra mile for our customers. Thank you for trusting us with your car business decisions again, and good luck with your new Cherokee. CWH

September 22, 2016

Easy Trade-In I was looking to trade in a 2007 Audi A4 quattro that had 165k miles on it while it still had value left. I didn't want to have to buy a different veh More

by vermesmike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Arsenault, Lou Angelli, Samson Moses, Gus Hildebrand
Sep 22, 2016 -

McGovern Chrysler Jeep Dodge Ram of Acton responded

Thank you very much for your nice commentary about our team. We appreciate your positive review and wish you the very best in your new car! CWH

September 19, 2016

Excellent experience - will be back After owning/leasing multiple Jeeps, I was somewhat disgruntled with the brand. After turning in my last leased Jeep in 2009 there were no deals to More

by 8thjeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Arsenault, Alex Mueller, Kirk Schroll
Sep 22, 2016 -

McGovern Chrysler Jeep Dodge Ram of Acton responded

Thank you so much for taking the time to post such nice comments about our hard-working folks. We live or die based on our reputation in the car business and it's very gratifying when a consumer recognizes our effort. Thank you so much for choosing our dealership and good luck with your jeep in the future. CWH

September 17, 2016

Best Customer Service I've Ever Had I've been to a couple different dealerships before, and Ive never had even close to the kind of custoer service that I got here. I leased a Jeep Compa More

by Woody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coleman Hoyt, Brian Loiseau, Dennis Arsenault
Sep 17, 2016 -

McGovern Chrysler Jeep Dodge Ram of Acton responded

Thank you for taking the time to post such a nice review about how our operation. Sometimes arranging for a courtesy delivery through a distant dealer can be a complex process, but our team is very good at making it work out seamlessly for our clients. We are delighted it worked out well for you and we wish you the best of luck with your new Jeep and relocation to your new home in the state of Washington. CWH

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