McGavock Nissan of Amarillo

Customer Satisfaction gone dosn hill We have owned 4 Nissans and were about to buy our fifth. Sadly, this will not happen. McGavok Nissan used to care about customer satisfaction. That is We have owned 4 Nissans and were about to buy our fifth. Sadly, this will not happen. McGavok Nissan used to care about customer satisfaction. That is not the case in Amarillo, Texas. Not only phone calls are not returned, especially by a McGavok, and when they are.... they misrepresent the truth. My 2007 Murano was brought in around March 2017 for a noise, that according to service department service writer Ben, and confirmed by a mechanic the timing chain was going out. During the same visit, my battery was replaced as it had gone bad according to Ben. Alternator was not checked. The car was brought back in for timing chain replacement. Car was kept for 6 days. Upon picking up, same noise was heard, informed Ben. Power steering pump went out shortly after that, car towed to McGavok, three days later fixed, noise still there so that was not the problem either. Three weeks ago, the noise got even louder and boom, the car left me stranded and towed to McGavok Nissan by Cierra towing. Left notes as to what happened. Was not called on Monday. By 1:00 PM called Ben and it was the alternator. They had one in stock, instructed them to install. The car was kept until Tuesday afternoon where I had to call again and was told it was ready. I asked why I was not called and Michelle stated Ben had called my husband and left voice mail. Not true. I had left my cell with my key fob at the time of the tow on Saturday and was not called. When I picked the car up on Tuesday, the noise was gone. The alternator was the problem all along. I could have had my car three months back in the same day at the tune of $750.00 instead of the 3400.00 for timing chain. Service manager after being called twice and the general manager stated nothing could be done to make it right since the noise factor remaining after timing chain problem not listed on a work order. Not only did I state to Ben but also mentioned on all the surveys about the work performed that I received. This automobile, though ten years old has only 43K miles and all routine maintenance has been performed Thank you, Milly Pearson More

An amazing car buying experience My experience at this dealership was far better than any other car buying experience I've ever had. Ive only bought 4 cars in my lifetime, but every t My experience at this dealership was far better than any other car buying experience I've ever had. Ive only bought 4 cars in my lifetime, but every time I had to deal with pushy car salesmen that didn't really appreciate what I needed in a vehicle. They just wanted to sell me a car at the highest price they could. At this Nissan dealership, it was a very stress free environment that made the entire process of buying a car enjoyable and fun. More

Five stars Very good dealership. Kenny was great. Dealt with all my questions. We will be back. Had problems with one vehicle and they did everything possible t Very good dealership. Kenny was great. Dealt with all my questions. We will be back. Had problems with one vehicle and they did everything possible to make it right. Worked out a great deal. More

Hands down best dealership, ever! Felix at McGavock Nissan was the best car salesman I've ever dealt with hands down. He treated me with the most respect, all while making me feel like Felix at McGavock Nissan was the best car salesman I've ever dealt with hands down. He treated me with the most respect, all while making me feel like he was a friend I had known my whole life. He got me in my first brand new car & I absolutely love it! The whole experience was phenomenal!! I will definitely be buying all of my future cars at McGavock. More

Thorough and helpful process The personnel I worked with were very helpful and made sure they answered any questions I had. They had their best interest in making me happy with my The personnel I worked with were very helpful and made sure they answered any questions I had. They had their best interest in making me happy with my deal. More

Very excited Would not think would walk out with a new car and I felt confident after I was approved ! Very happy and convinced that anything is possible Would not think would walk out with a new car and I felt confident after I was approved ! Very happy and convinced that anything is possible More

McGavock Nissan Amarillo Top notch dealership. Great buying and Maintenence experience.. Nissans are great and a dealership like McGavock make it even better.. Sales to financ Top notch dealership. Great buying and Maintenence experience.. Nissans are great and a dealership like McGavock make it even better.. Sales to finance was fantastic.. More

Scotty Short Scotty was the most efficient salesman! He listened to what I wanted and did the best to find it! I walked away with a new (used) car and was satisfie Scotty was the most efficient salesman! He listened to what I wanted and did the best to find it! I walked away with a new (used) car and was satisfied! I would recommend Scotty andnMcGavock to anyone! More

Purchase of used car Great! And quick! It was a good experience. Mr. Ogg was very informative regarding all of the vehicles we looked at and also retrieved a car from the Great! And quick! It was a good experience. Mr. Ogg was very informative regarding all of the vehicles we looked at and also retrieved a car from the service shop so we could test drive it. More

Honda Accord! I'm a first time buyer and I've been really stressed looking for a realiable car. The guys at Nissan really helped me out with my time crunch and prov I'm a first time buyer and I've been really stressed looking for a realiable car. The guys at Nissan really helped me out with my time crunch and providing me quality services when I would ask them questions about nearly anything from financial to the aesthetics to the car! I bought the car already and I asked if they can tint the windows and they said they will and provide me with a rent car so I'm pretty excited. More