McFarland KIA

Best services you could ever expect. Knowledgeable, personal and accommodating. Don't go anywhere else for service!! Knowledgeable, personal and accommodating. Don't go anywhere else for service!! More

Salesman was attentive and professional! Would definitely recommend them to anyone in the market for a vehicle. Would definitely recommend them to anyone in the market for a vehicle. More

Travis was polite, professional and willing to help whenever I needed assistance. He has a lot of product knowledge and that really helps when deciding to buy a new vehicle. Thank you, Travis! whenever I needed assistance. He has a lot of product knowledge and that really helps when deciding to buy a new vehicle. Thank you, Travis! More

The staff at McFarland Kia were very welcoming and helpful throughout my visit. In particular, Adrian Silva was a friendly and attentive salesperson who did his best to accommodate my needs and make t helpful throughout my visit. In particular, Adrian Silva was a friendly and attentive salesperson who did his best to accommodate my needs and make the experience positive. One area of improvement was my initial arrival. After driving an hour and a half and the staff knowing I was coming, I was surprised that the vehicle I had come to see was not prepared for a test drive. I observed the car being jumpstarted due to a dead battery from the cold, which I understand can happen, but it wasn’t the best first impression as a customer. After the test drive, I mentioned that the tire pressure sensors were not displaying any readings. Another staff member explained that this was likely due to the cold and would resolve after driving, which I accepted at the time, despite knowing better. However, the sensors were not reading at all, rather than showing incorrect pressure. After driving over 100 miles home and waiting nearly two weeks, the sensors are still not functioning, which has been disappointing. Regarding the paperwork, I had completed my credit application in advance and communicated with an online representative for several days before my visit. Based on this, I expected the documents to be ready upon arrival. Unfortunately, there was still a lengthy wait for the paperwork and to meet with the finance manager but he did well to explain the paperwork. Overall, despite these areas for improvement, my experience was positive, and I appreciate the efforts of the staff. I would still recommend McFarland Kia to anyone looking for a new or used Kia at reasonable prices. More

Everyone was friendly, knowledgeable, and easy to work with. I would highly recommend this dealership with. I would highly recommend this dealership More

We had some trouble with our new car and the staff members were wonderful. Kind, professional and helpful. Haley was great at communicating updates to me and Kevin was committed to getting us the help members were wonderful. Kind, professional and helpful. Haley was great at communicating updates to me and Kevin was committed to getting us the help we needed. Thank you! More

If I could give 0 or negative stars I would. The service department at this location is AWFUL!! I purchased my car when this location was Dan Obrien in 2020. So I can’t from the sales aspect The service department at this location is AWFUL!! I purchased my car when this location was Dan Obrien in 2020. So I can’t from the sales aspects on this location. Beyond rude and unprofessional customer service and very condescending attitudes from the maintenance/service department. I got a notice about potential issues with my Kia…says to bring it in at no cost to you over and over. But I was charged..my mechanic showed and expressed the issues with my Kia. That Kia knows about said issues and will fix it cause of the extended warranty and should bring it there. They didn’t test drive my car, didn’t perform tests with engine even warmed! They lied about uploading footage to the warranty department. There is so many other details I could get into about the lack of professionalism with the service department at this location but please take my word and go anywhere else. More

Who is Haley Milton? Overall experience was terrible. GM stepped in and resolved but spent 5 hours plus at dealership. Overall experience was terrible. GM stepped in and resolved but spent 5 hours plus at dealership. More

Great experience and everyone was helpful. Kia has excellent reputation. Many car selections available and options. Kia has excellent reputation. Many car selections available and options. More

Worked with Travis at McFarland KIA. He was very knowledgeable and made the Sales experience very positive. He was very knowledgeable and made the Sales experience very positive. More