McFarland Ford of Rochester - Service Center

Service writer Frank has always been a good guy, friendly, understanding and down for a good laugh. This day of service Frank had the day off. My previous truck had u-joints installed which the tec friendly, understanding and down for a good laugh. This day of service Frank had the day off. My previous truck had u-joints installed which the technician did not install the c clips in them causing the caps to fall out during a snow storm which in return caused the truck to completely destroy the drive shaft which the dealer replaced yes but this incident caused my work vehicle to be down for two days. Upon this visit a set of ball joints and a hub diaphragm was replaced. The technician DID NOT TIGHTEN THE FRONT BRAKE CALIPER BOLTS!!! hand tight not even touched down only threaded in 2-3 threads. The top caliper bolt fell out while taking a right hand corner. In result I walked up and down the road for 45 mins past dark with a flash light looking for the lost bolt that was never recovered leaving my truck with one caliper bolt which I had to lock-tite and tighten myself. This was a major accident waiting to happen, being such a large vehicle weighing well over 15,000lbs loaded it could have killed myself or an innocent motorist very easily. My truck was also in for a state inspection which the technician failed it for a tire that passes inspection according to the NH state laws of 2/32nds within a 15 inch area of each other, no cords or secondary rubber showing on the side treads and the tire also meets 4/32nds in the middle tread within a 15 inch area of each other which is a requirement for DOT vehicles. The service writer failed to look into the book and address the state requirements instead just addressed me as “it’s the techs discretion and his license” this same tire also passed inspection at this dealer less than 1,000 miles ago but failed to (A) install brake caliper bolts and (B) did not catch the fast blinker indicator on the dash for a left upper brake light bulb out and a right lower brake light bulb out. Not too thrilled guys not too thrilled. Since my visit I have not been offered any compensation for the troubles this has caused me nor have I seen any kind of possible written warning to the technician from a service manager. I hope someone higher up in the chain of commands at this dealership sees this review and does the right thing. More

Easy to schedule a battery replacement, was in garage on scheduled time and work was accomplished promptly. In and out in no time! Pleasure to do business with. scheduled time and work was accomplished promptly. In and out in no time! Pleasure to do business with. More

Excellent experience from start to finish. Highly recommend for anyone looking for a new vehicle. Highly recommend for anyone looking for a new vehicle. More

Brought my truck in for a recall. The work was done quickly and the staff was very friendly. The work was done quickly and the staff was very friendly. More

Everyone is very helpful and I will only go there for services if I need to go to a dealership services if I need to go to a dealership More

Everyone from the front desk to the technician's spoken to reviewing the repair need have been excellent to reviewing the repair need have been excellent More

We arrived to pick up a new truck & wanted accessories installed & Art was very helpful. He was able to get someone to install within an hour while we waited which meant we didn’t need to return. He was g installed & Art was very helpful. He was able to get someone to install within an hour while we waited which meant we didn’t need to return. He was gracious even though we were not scheduled which was a great introduction to the service department. More

Everything was great besides they rotated the tires,never adjusted air pressure seeing as the rears hold 80psi and fronts hold 60psi. It tripped my air pressure light in my truck and had to adjust. Also hand adjusted air pressure seeing as the rears hold 80psi and fronts hold 60psi. It tripped my air pressure light in my truck and had to adjust. Also hand prints on the hood. More

Good service. Professional and courteous.Writing fifteen words for this review is stupidity and turning me off from doing further reviews. Professional and courteous.Writing fifteen words for this review is stupidity and turning me off from doing further reviews. More

Tim was great! Negotiated a win win offer and sale! Love the car and how it handles Negotiated a win win offer and sale! Love the car and how it handles More