McFarland Ford of Rochester - Service Center

Rich in service is excellent with his customers. Always courteous and personable. Even when I was snow birding, I’d call to inquire about my truck, and he’d answer my questions in a professional man Always courteous and personable. Even when I was snow birding, I’d call to inquire about my truck, and he’d answer my questions in a professional manner. Great job Rich! More

My sales rep was very knowledgeable. His name is Tim Ford. They never tried to talk me into anything that I did not want to buy. They didn’t wave around giving me what I asked for for my His name is Tim Ford. They never tried to talk me into anything that I did not want to buy. They didn’t wave around giving me what I asked for for my other truck as a trade-in. They were very nice everything they said was true and I’d recommend anyone to go back to MacFarlane Ford More

I was a little taken aback that I had to pay for an inspection on a brand new truck that I just purchased here in the fall. The service department was great though. Everyone I’ve dealt with are prompt, inspection on a brand new truck that I just purchased here in the fall. The service department was great though. Everyone I’ve dealt with are prompt, attentive and friendly. More

Extremely fast and courteous. Quick intake and done in less than a half hour, and lounge is clean and comfortable Quick intake and done in less than a half hour, and lounge is clean and comfortable More

They were very professional, courteous and timely i would recommend this ford dealer for service anytime recommend this ford dealer for service anytime More

Nice people who explained everything in detail and made sure I understood the details and cost. sure I understood the details and cost. More

The Gentleman that helped me at the front desk was wonderful. I believe his name was Art. I came in for an inspection and unfortunately, I didn’t pass due to the condition of my tires. Again, Art wonderful. I believe his name was Art. I came in for an inspection and unfortunately, I didn’t pass due to the condition of my tires. Again, Art was wonderful. He personally assisted me in deciding which tires to go for. He was very honest, helpful and I feel that he treated me with respect. Again, I am incredibly satisfied with his customer service. Even after replacing my wheels, the service continued to be amazing, they very quickly re-inspected my vehicle and of course, I have since passed and have had no issues! Thank you Mcfarland Ford! More

Service was prompt. Wait was a bit shorter than originally told. Waiting area was comfortable Wait was a bit shorter than originally told. Waiting area was comfortable More