McFarland Ford of Rochester

Great staff great service couldn't ask for better. Looks like they have plenty of inventory. Looks like they have plenty of inventory. More

Outstanding Service from start to finish. Friendly staff along with quality work from the technicians. Friendly staff along with quality work from the technicians. More

If I could give negative stars I would. This involves an insurance claim so I can understand some of the issues involved, but this is beyond understanding. I was told they would handle it This involves an insurance claim so I can understand some of the issues involved, but this is beyond understanding. I was told they would handle it and get back to me. That statement is So far from accurate. I’ve had numerous calls ignored. They once told the adjuster my car wasn’t there..that caused more issues since it was there. I called after all was approved and was told another week and a half. Three more calls to them before someone could tell me status. Well, That didn’t happen, so another week is what I am being told now. As of when my car will be ready it will be a total of 2 months! And I had to rent a car all on my expense. I will never use them again. I will tell anyone willing to listen to me the same thing. Horrible, horrible, awful!!! More

Friendly and professional service in both sales and financing. Would recommend to family and friends financing. Would recommend to family and friends More

OVERALL SPOTLESS FACILITY PROFESSIONAL COURTEOUS STAFFEXCEWLLENT COMMUNICATION SKILLSFROM SALES TO SERVICE TO MANAGEMEN WOULD DEFINETLY RERCCOMMEND THISDEALERSHIP RALPH L VERY PLEASED AND THANKFUL S STAFFEXCEWLLENT COMMUNICATION SKILLSFROM SALES TO SERVICE TO MANAGEMEN WOULD DEFINETLY RERCCOMMEND THISDEALERSHIP RALPH L VERY PLEASED AND THANKFUL STAFF SHOULD BE CONGRATULATEDMatty Z, Don Bill More

My brand new Transit connect was only 7 months old with less than 9 thousand miles when a side wall in one of my tires was coming apart. The service manager said it was my fault. But There was no indicatio less than 9 thousand miles when a side wall in one of my tires was coming apart. The service manager said it was my fault. But There was no indication of it being hit. They were more than willing to sell me a new tire. I let the service manager know that I worked for a Ford dealership years ago and we would have happily put on a $83.00 tire to save a customer and sell them another new vehicle, and to also do the right thing. More