McElveen Buick GMC

Fabulous I bought my used car there. They were nice and gave me a good deal on the car I purchased. I even got a carfax! I bought my used car there. They were nice and gave me a good deal on the car I purchased. I even got a carfax! More

Service Review I use McElveen Buick GMC for all my service needs. Their staff is friendly and courteous. I get my car when promised and it's been washed compliment I use McElveen Buick GMC for all my service needs. Their staff is friendly and courteous. I get my car when promised and it's been washed complimentary each time! More

Never use McElveen for service I had an absolutely horrible experience with their service department. I needed service and was quoted a good price. They said the part had to be or I had an absolutely horrible experience with their service department. I needed service and was quoted a good price. They said the part had to be ordered in. My part had nothing to do with the functionality of my car but they said I couldn't drive my car interim waiting for the part because it would change the odometer. I had to leave my car there for the 2 days until they got the part in. Said it would be done end of day on Wednesday. I had to go rent a car for $90 for 2 days. Then he calls me same day to say he mistakenly quoted me for the wrong part and it was going to be $140.00 more than originally quoted. I am starting to get really frustrated by this point. Then he calls me at 3pm Wednesday when my car is supposed to be finished at 5pm to tell me the part never got there (which I know he had to of known hours before). Then he proceeds to tell me that it should be in the next day so I can come pick up my car and drive it until tomorrow. I then said, I thought I could not drive it. He said, Well you can it just will change your odometer some. I then was so frustrated because I could have saved the $90.00 for a rental and drove my car around taking my 4 kids where they needed to go until the part was in. He didn't even give me that option originally until end of day Wednesday when the part didn't come in. He was very unapologetic, smug, untruthful, and frankly a jerk about the whole situation. It was a complete and utter disaster that cost me $$ way more money than originally stated... I DON'T recommend this dealer to ANYONE! Sad thing is for them I would never buy a car here because of my service experience! More

Awesome! They are awesome and I will keep going back again and again!!!! Would highly recommend!!! Everyone is very friendly and seem knowledgeable. Great job They are awesome and I will keep going back again and again!!!! Would highly recommend!!! Everyone is very friendly and seem knowledgeable. Great job guys! More

Won't give you a price I buy vehicles UN-emotionally, clinically. Sales person was unable to quote a price, sales manager never called me back. Going to fly to St. Louis to I buy vehicles UN-emotionally, clinically. Sales person was unable to quote a price, sales manager never called me back. Going to fly to St. Louis to get a great vehicle at a no run-around bottom line price. It's the age of the internet, get someone on board to sell to the customer who won't be swayed by new car smell. More

I would also give this dealership a 0 if I could. My fiancé and I went in on a Saturday to purchase a used truck. We found one we liked, was approved, test drove it and brought it home that day. Monday, fiancé and I went in on a Saturday to purchase a used truck. We found one we liked, was approved, test drove it and brought it home that day. Monday, after driving the truck for a longer period of time, it started making a horrible noise. We drove right back to the dealership. They promised that it would be fixed and not to worry. By Wednesday they decided they were not going to have the truck fixed and there was nothing they were going to do. Even though there is a sign at the dealership that states, if any problems occur before 3 days or 300 miles they will fix the problem or put you into another vehicle. They refused to do either. By Thursday we was not even able to get all of our belongings off of the truck before they put it in a whole sale auction. I have never been more disgusted with service in my entire life. My fiancé was so excited to finally be able to finance a truck of his own and what was suppose to be a day of accomplishment and not turned out to be a week of xxxx. More

So Internet price said 25000 I came in and they said the internet price is off by 2000 and they would add that onto the total. They would let you haggle the price of any vehicle either. in thier minds it wa internet price is off by 2000 and they would add that onto the total. They would let you haggle the price of any vehicle either. in thier minds it was already lowest price. I put 8000 cash down and purchased the vehicle. After a couple of days we noticed shaking in the ca when you hit 40 mph. transmission problems were the issue so we let the car goto shop and they did a slack job for the 2 months we have had the vehicle 5 of those weeks its been in the shop 3 times. More

I purchased a used Toyota truck in March, 2013. Corey Wright was the individual that sold me the truck. First impression was good and they wanted my business, but there were a few items on the truck that Wright was the individual that sold me the truck. First impression was good and they wanted my business, but there were a few items on the truck that needed replacing and a tire cap that was missing. I was told by both Corey and Alan that they were ordered and they would mail them to me, since I lived 60 miles from the dealership. After many, many calls and promises it never happened. Alan told us that he was all about customer service even after the sale, ( and there is a plaque on the wall in the dealership that says McEleven will customer service is there priority) but he continues to avoid me and make up lies. After the sale Alan told me that if I refereed people to buy from them, he would send me a check. I did and a truck was purchased, but I have yet to see any check. This experience is the exact reason reasons people hate to buy from dealerships. What happen to the honest, caring businesses that did have good customer service? More

to say if I saw this site I would not have gone is an understatement. It started in 2011 when I paid cash for a 2003 Buick Lasabre, when I purchased it it had a dent near the gas tank and a nail in the s understatement. It started in 2011 when I paid cash for a 2003 Buick Lasabre, when I purchased it it had a dent near the gas tank and a nail in the sidewall of the tire. No problem they said come back Monday Morning and we will get it fixed right up for you and you can use you coupon out of the "Warranty" Book to get the dent pulled. I am disable, and in constant pain from the neck down. I sat there for 4 hours, and Justin ended up taking me and picking me up from my doctor's appointment. I then had to wait an additional 4 hour's. Outcome, they were waiting all that time for a new tire, dent man left and it was never fixed. Made another appointment with dent person, didn't show up for work that day. So I just kept the dent. 1st oil change went smooth, 9 months later, I wanted the tires rotated and balanced as well, work was done in a semi reasonable amount of time. They come out and tell me I needed a air filter for 32.00, and a left front hub wheel assembly for 432.00, Mind you I had the balance because it had a small shake at 60 miles per hr. I didn't fall for it at all. I get my car and at 50 miles per hour it shook light an earth equake was going on. They again insisted it was the wheel assembly. I took the car to AAA, they looked over the car, said I need 3 new tires and a rim, and that 1 of my shocks were leaking so that would have to be change. I asked did you find anything wrong with and of the wheel assemblies, they said NO they were all fine. Then my cousin dies, there is no way I could drive that car to Ohio with the shaking going on, so I go to trade it in at McElveen of Summerville, mind you this is 11 months later, I had only put 3,000+ miles on it bringing it up to 77,000+ miles. Then they tell me the car is only worth 500.00 in the exact condition I purchased it. So a car I paid 8,000.00 CASH for lost that much value even though I had to buy 4 window assembly units 2 months after purchase and have them installed, which is VERY expensive. Didn't go to them because of previous miss treatment. I through a fit like you wouldn't believe, I then called Todd Smith General Manager, who never returned my call that's where David Woolwine comes in, My salesman Pete Thompson was awesome, No long with the company after helping me out, David tells me they are going to make everything right, pick out a car and they will handle the rest. I get a 2005 Honda Pilot which I absolutely love this June, missed my cousins funeral, found out my father was no expected to be alive much longer, still needing to get to Ohio, filled out ALL the paperwork Wrapped up the deal, and went to Ohio, come back, and they lost all my paper work and after sitting there waiting for JJ in finiance the only finiance guy working that day, end up leaving again because he is to busy to deal with me, go back fill out his set of paper work, he say's ok everything is fine. After having the Honda Pilot for almost a month I find out they still hadn't paid off the small loan I took out to fix the windows. Then they send salesman John to my house very nice guy, I don't think they wanted another scene, we are filling out the bank papers, he didn't even know which bank we were going through. Then he say's they want 300.00 down, (because they hadn't paid the loan off before the next payment came do) I told him I didn't have it, he said ok that's no problem. He has to come back again because he needed my referances for the 3rd time. the 4th time I gave them to him over the phone, now remember I filled all that out in the beginning. Now I think everything is set, I get a note from that small loan saying my payment is over due and must pay 200.00 or they will repo the car, so I have to call them again today. The only good thing about that Dealership is the receptionist, it is sad when she recognizes a customers voice. She is Wonderful and I have no idea how she can deal with all those people around her. God Bless her she is my only saving grace of that place. Oh and I still don't have a payment book or anything. I think it is time for me to get a lawyer! More

We bought a used car 12 months ago. We purchased the 1 year/12,000 mile warrantee to make sure we were protected from a lemon. Less than 2 months later it had to go in for the motor. It took them 3 week year/12,000 mile warrantee to make sure we were protected from a lemon. Less than 2 months later it had to go in for the motor. It took them 3 weeks to fix my car, durring which time I had no car to drive. Eight months down the the line, I took my car in for its "free oil change and point inspection" This took over 2 hours (of which I had my 4 year old twins bored as hell waiting with me) Then when it was finished they didn't let me know. I had to go ask what was going on. Then I stood in front of a lady for nearly 10 minutes waiting to get checked out. She answered about 3 phone calls all the while I was waiting. Then I went into the cashier to pay for a new air filter (Of course that needed to be changed, doesn't it always?) and she ignored me for quite some time. She answered her cell phone and talked on a personal call for several minutes while I stood in her window and tried to keep my boys from climbing the wall. Then a salesmen that worked there asked me if I "could please move my car, it was in the way'. Well I didn't put it where it was, they did and I couldn't get any help to get out of there!! Fast forward to now. 12 months after purchase. My transmission is shot. I am under the 12 month warrantee, but surprise......it's 700 miles over the 12,000mile part. They want to charge us $1950 to rebuild the crappy transmission. On a car that we bought only a year ago. And a transmission problem would have been caught in their "21 point inspection" had they actually done that. My husband said he watched the entire time it was getting the oil changed and they did nothing but change the oil. They didn't even check the air pressure in the tires. Now..... I have to fork out $1950 to fix my tranny, plus, once again, I will have no car while they fix it. I will NEVER return to this dealer for ANYTHING ever again. Too bad, because my husband is getting ready to buy a new truck. Thier loss. More