McDavid Ford
Fort Worth, TX
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My last visit to have my 2002 F-150 repaired was successful and I had a great experience; except for some of the prices. I left with an $1155.00 invoice for replacing an alternator, a cruise control successful and I had a great experience; except for some of the prices. I left with an $1155.00 invoice for replacing an alternator, a cruise control disengage switch and a computer that controlled the cruise control and several other options. The dealership was unable to repair my F-150 the day I brought it in due to not having parts in stock so they paid for a rental car for me to use for 24 hours. I was very appreciative of this effort. The service writer was most knowledgeable and understood the customer's point of view. He provided me with the phone number of Ford's customer care line as I was upset due to the fact that Ford had a recall on the speed control disengagement switch located near the brake fluid reservoir and since I had already had the truck into the dealer in the past to address the recall, Ford would not pay for replacing a leaking disengagement switch that has been known to catch on fire under the hood. I spent over an hour on the phone with Ford and they still refused to pay for a $20 switch replacement that was involved in the nationwide recall. I can't fault the dealership for anything except charging very high prices for parts and labor. More
Customer service is an essential factor when finding a dealership in my book. I’ve been to a few dealerships within my area and I didn’t really get 100%. With Texas Motor Ford I did from when I walked in dealership in my book. I’ve been to a few dealerships within my area and I didn’t really get 100%. With Texas Motor Ford I did from when I walked in the door to when I left. Pete was very helpful and informative not to mention gave me the best deal!! More
"Hands-off" transaction. Did not have to waste time sitting at the dealership while prices were worked out. Picked out the car I wanted, took it to show my wife, came back and took about twenty mi time sitting at the dealership while prices were worked out. Picked out the car I wanted, took it to show my wife, came back and took about twenty minutes signing papers and left. More
I was looking for a dealership close by & had always passed by it then remembered it when I was in need of a new pre-owned car. I stopped in after work (about 5:30 pm) & drove up to the front office doo passed by it then remembered it when I was in need of a new pre-owned car. I stopped in after work (about 5:30 pm) & drove up to the front office doors where I was greeted by Ron Roberts who just seemed to be waiting for someone. He is new to the company & will soon be an asset to them as well w/ his continued "above & beyond service to want to help". I breifly let him know my limits of cost, monthly payment & available money down - we then started to look at cars he had in mind. He took me to about 7 cars / SUV's w/in my price range & found a ford fusion i was interested in. We then started a walk up towards the front to get things ready for a test drive when we paseed a black Mercedes. I was just curious & asked him how much & he said "WOW! it in your price range...". I never believed I would be the owner of a Mercedes. But "Poof" - I'm proof that anything can happen w/ a little faith & a salesman who cares about what one is looking for. I give this dealership the HIGHEST rating for makeing a dream come true. Thanks also to Trey & Pete for making things happen. Being AWSOME is there business... More
Mr. Gutierrez was very patient with me and my wife in explaining the various financing options and helping us to decide which was the best fit for our budget. He also offered some other options and warr explaining the various financing options and helping us to decide which was the best fit for our budget. He also offered some other options and warranties to us in a professional manner without being pushy. I especially appreciated how patient he was with my wife who likes to ask a TON of questions. More
The best experience in auto buying I have ever experienced. All the staff and crew are very professional. I also had the pleasure of meeting the owners. It's a pleasure doing business with real pe experienced. All the staff and crew are very professional. I also had the pleasure of meeting the owners. It's a pleasure doing business with real people instead of corporations. More
We picked out a Taurus and loved the car. Pete Guitierrez was very professional and helpful answering our questions. The process from start to end made buying the car a pleasure. I referred my mother to Pet was very professional and helpful answering our questions. The process from start to end made buying the car a pleasure. I referred my mother to Pete Guitierrez and he was corteous and treated her with respect as he would his own mother. I will buy again from Texas Motors Ford and Pete. I will refer all my friends and family to Texas Motors Ford and Pete. More


