McDaniels Audi of Charleston

Worst experience I have ever had. I couldn't wait to by my Audi. I love my car. I guess I didn't know that the people at the Audi dealership would be such condescending xxxxxxxx. I wi I couldn't wait to by my Audi. I love my car. I guess I didn't know that the people at the Audi dealership would be such condescending xxxxxxxx. I will gladly drive my middle class as in my luxury vehicle to Hilton Head Audi. They have class. More

Just have my Q7 serviced and I’m completely happy with the 80000 miles done the 80000 miles done More

requested to have my secondary key to be programmed after briefly loosing my main key that was subsequently found within 24 hours. Not only where they not able to program the secondary key, but my main key d briefly loosing my main key that was subsequently found within 24 hours. Not only where they not able to program the secondary key, but my main key does work. The dealership then shared that I needed a new ECM for the tune of $3500. They took zero responsibility that the issue may be related to something on their end. The car worked perfectly prior to sending to their facility. Adding insult to injury, the employee asked I leave their facility and have the car towed if I was not going to have the car repaired by them. Unless a resolution is provided, I will be contacting Consumer Affairs Dept, Attorney General and retaining an attorney. Stay far away as possible from.this dealership. More

Both Service Managers for (Audi/Acura) are untrustworthy, have poor business acumen, and apply unethical business practices. The General Manager has still not responded to my voicemail message. I will be con have poor business acumen, and apply unethical business practices. The General Manager has still not responded to my voicemail message. I will be contacting the South Carolina States Attorney Office. More

My brand new Audi 2020 Q5 I leased for my mother left us stranded with only 2,000 miles and was totaled by Audi because the engine needed to be replaced. It’s been 65+ days with no resolution from Audi of C stranded with only 2,000 miles and was totaled by Audi because the engine needed to be replaced. It’s been 65+ days with no resolution from Audi of Charleston who keeps making excuses and yet to put her in a loaner which they have control over. Audi is still charging me lease payments , the dealership never gave us a loaner, and the manager still has not provided an update. I have owned all of the luxury brands and never experienced such poor service from a dealership. You spend the kind of money you do on luxury cars so you do not have issues and if you do they are resolved quickly. Taylor More

We had a fantastic experience at this dealership. Because my e-tron had insufficient charge to get us back home and the commercial e- charge station was out of service, we drove to the Charleston Audi dealer my e-tron had insufficient charge to get us back home and the commercial e- charge station was out of service, we drove to the Charleston Audi dealer. We explained our situation and the service department couldn’t have been more helpful. They charged our car and provided us with refreshments while we waited and even gave our dog water and a dog treat. This dealership turned a bad situation into a most pleasant experience. Thanks Audi of Charleston for taking such good care of us. Jane Allen More

BUYER BEWARE! This dealership will scam you! I drove two hours to buy a certain car. I was there for 4 1/2 hours with numbers finalized. I was able to catch a “mistake” in the final numbers when signing. Th hours to buy a certain car. I was there for 4 1/2 hours with numbers finalized. I was able to catch a “mistake” in the final numbers when signing. Those were fixed after another 45 minutes. There were more discrepancies after that and I ended up walking out because I no longer trusted anyone there. I have purchased many cars and this dealership was purposeful and trying to scam me and hiding numbers. The math does not add up so make sure to check very closely More

I took my recently purchased 2019 Audi A6 Prestige to Charleston Audi in order to get a full explanation of all its features including the very state of the art on board computer system. When I called to Charleston Audi in order to get a full explanation of all its features including the very state of the art on board computer system. When I called to make an appointment I spoke with a very knowledgeable young woman named Rebecca Harris that immediately volunteered to assist me. She was fantastic. Absolutely treated me like a valuable customer in every way. She was knowledgeable, patient and committed to helping in every way possible . If you are in the market for an Audi you cannot go wrong with Rebecca. This is a dealership committed to great customer service. More

Terrible service terrible dealership Strongly recommend not buying a car from this dealership. If I could give zero stars I would. They treated my wife like a second class citizen from th Strongly recommend not buying a car from this dealership. If I could give zero stars I would. They treated my wife like a second class citizen from the day we bought the car. The service center was so bad we got rid of the car and now they wont refund our unused prepaid services. That was not explained during the pressure pitch to buy the prepaid service. More

Parts Re-stocking fee McDaniels Audi failed to legally post their Re-stocking fee for parts, now that I want to cancel the order they tell me there is a 30% restocking fee. McDaniels Audi failed to legally post their Re-stocking fee for parts, now that I want to cancel the order they tell me there is a 30% restocking fee. They nefariousouly posted a sign on a piece of paper after I complained. They will not refund my money until i pay a 30% restocking fee of $387.33 Please do not let them order your parts More