McCluskey Chevrolet

Recently, I called McCluskey to see if they could get a Dodge Dakota with all the trimmings for me. Within a very short time, they called and said they had just what I wanted. I came in to test drive and B Dodge Dakota with all the trimmings for me. Within a very short time, they called and said they had just what I wanted. I came in to test drive and Bay very expertly reviewed its workings with me. I was treated like a VIP and I liked that. Everyone at the dealership was friendly. I decided to buy it and Bay led me through the purchasing process in a very professional manner. I had inquired about pricing with other dealers, but McCluskey beat them all. This truck only had 16000 miles on it too!I did not feel any pressure to purchase the extras, like undercoating and outer sealant, but I chose them anyway. I am extremely pleased with all of my dealings with McCluskey. After a few weeks, the left rear tire had a slow leak. I took it in and Bay had it repaired immediately. However, it continued to leak and I brought it baCK IN. wITH NO HESITATION, Bay ordered two new tires to be installed free of charge! Again, I continue to feel like a VIP. I will definitely recommend McCluskey to all of my friends. More

After driving various vehicles over the past 40+ years, After driving various vehicles over the past 40+ years, from VW's to Lexus, I made the Chevrolet plunge! I was in the market for a new minivan and After driving various vehicles over the past 40+ years, from VW's to Lexus, I made the Chevrolet plunge! I was in the market for a new minivan and was wowed by the Traverse. I visited McCluskey Chevrolet in Cincinnati where I was promptly greeted by Bay. He introduced me to Walt and Paul then I took the Traverse out for a drive. It was everything and more than my wife and I were looking for in a family vehicle. It was not "my Dad's old Chevy", but an extremely well built, snazzy crossover. My wife and I were extremely impressed by the professional sales team that answered our questions then went to work immediately to locate the exact Traverse that Leslie wanted. They located it at another store and had it ready for us the following day at our price. I must say in all my years of automobile purchases I never had such a positive, professional experience. It did not end there as Karl and his staff in the service department have been top notch. After driving our Traverse LTZ for six weeks I traded in my other car on a 2010 Equinox! Team McCluskey again impressed us with their polished approach. I love my Equinox and would recommend McCluskey Chevrolet to anyone who is looking to purchase a vehicle with a stellar team behind it. More

Our family is a 'repeat' customer. So, it's true I believe in the sincere professional people at the company. My problem was in deciding between two diffferent types of vehicles. I made three trips believe in the sincere professional people at the company. My problem was in deciding between two diffferent types of vehicles. I made three trips to check the Malibu and the Equinox. Bay knew my needs and he clarified the price - value - performance comparisons. Between the visits, he phoned me to help reach a decision. Also, he asked Walt to email me a pricing analysis. On the date of delivery of the Equinox, it was Bay's day off. However, he met me when I arrived to ensure it was prepared and full of fuel. Then, he spent more time reviewing the On-Star, Bluetooth, and how to check fluids. As I was at the dealership several times, I could see the associates working with other customers. I always observed helpful attitudes and overall happiness in their transactions. I could sense a difference at the company. There was lots of action, but there seemed to an attitude that each customer was important. I think the employees have pride in their jobs. More

I was looking for a dealership that had good inventory and the flexibility to find what I wanted if it was not on their lot.Mike Kelsey with McCluskey Chevrolet was not just trying to sell me what he had and the flexibility to find what I wanted if it was not on their lot.Mike Kelsey with McCluskey Chevrolet was not just trying to sell me what he had in his inventory but went out of his way to show me different models and made me comfortable with my decision. His patience was key in helping me pick out the correct one (after several tries), he got the car in for me that I liked and didn't rush me on my decision. As price is very important to me I found that I was given a very competitive price without having to bicker back and forth.The car was ready for me when I was told it would be and the staff was very accomodating in explaing a few features that I was not familiar with.I had the oppurtunity to need to talk with Mike sometime after the transaction and was very pleased that the attention I received after the sale was as good as what I experienced prior to the sale. It is my full intention to refer my family and friends to Mike for their automotive needs full well knowing that they will be treated with the same consideration as I received. More

Karen was terrific to work with....very knowledgeable and helpful. Everyone that we encountered was helpful and friendly. Don't know that there's anything that can be done about it, but the actual buying p helpful. Everyone that we encountered was helpful and friendly. Don't know that there's anything that can be done about it, but the actual buying process ( and we paid cash...no financing) seemed to take forever. I know we all have to be mindful of identity theft and accuracy, but I think I can buy a house with less paperwork! Other than that, it was a very good experience. More

What a great experience! I had been in the market for a convertible and found one on line at McClusky. My husband and I test drove a used 2008 Toyota Solara, and purchased the vehicle from Franko Travato. convertible and found one on line at McClusky. My husband and I test drove a used 2008 Toyota Solara, and purchased the vehicle from Franko Travato. He answered all of our questions, and worked out a good trade and great rate for our loan. I have never had This kind of experience at a car dealership before. No hassles, great price on a beautiful vehicle. I am Enjoying my new ride! Thank you! More

It would require pages and pages to detail the reasons why McCluskey Chevrolet can claim our entire family as "customers for life." Their approach to selling to and servicing customers is highly why McCluskey Chevrolet can claim our entire family as "customers for life." Their approach to selling to and servicing customers is highly ethical, extremely professional, and yet personalized. The net result is absolute confidence that you may trust McCluskey and know that they take your best interest to heart...with every encounter, in support of your every need. As someone who has (A) been employed by another Chevy dealership, (B) purchased several cars (new and used) during the past 35 years and (C) have made a career out of comparatively benchmarking and training employees in the art of delivering customer service, I can positively identify McCluskey Chevrolet as "Best in Class." I have already referred others to McCluskey; ALL have received the same terrific level of sales support and service as described, herein. More than once, I've responded to an action taken by a McCluskey representative with, "You really didn't have to do that...you've already done so much to exceed my expectations." The reply from McCluskey has always been the same—and with a sincere smile: "Yes, we did." More

The experience I had with McCluskey Chevrolet and Karen Shepherd was new experience for me. I have never purchased a vehicle online from another state. Karen was very helpful and patient to assist me in Shepherd was new experience for me. I have never purchased a vehicle online from another state. Karen was very helpful and patient to assist me in obtaining a vehicle that I have been searching for over a year. The 2006 Pontiac GTO was everything I had hoped for. Not only her assistance, and others, help me obtain something that I had been working my butt off for the last seven years. The whole experience was very professional and knowlegable from those who were all involved in helping me. In closing, I would like to thank Karen Sheperd, McCluskey Chevrolet and others for their help and patience. I would recommend to anyone the experience and knowledge of my dealings with Karen Sheperd and McClusky Chevrolet Thank yall Todd Owen Garner NC More

Karen Shepherd was wonderful to work with. She did everything that she could to ensure that I walked out of the dealership with a new car. She was not pushy or salesy and made what can be an anxiety everything that she could to ensure that I walked out of the dealership with a new car. She was not pushy or salesy and made what can be an anxiety provoking experience very enjoyable. I would recommend Karen to anyone that is interested in purchasing a new vehicle. Thank You, Kim Muse More

"I bought my Aura 3 mths ago because I have a friend who has one and I drove it all the way back from Chicago and it was great. Very reliable. VERY stylish inside and out. Mine has the 3.6 v6 and it has who has one and I drove it all the way back from Chicago and it was great. Very reliable. VERY stylish inside and out. Mine has the 3.6 v6 and it has a lot of pickup. It doesn't feel like some wimpy little engine, it feels like it has power. I love it in every way." More