McCluskey is the number one dealership in my household. I wouldn't dream of going elsewhere. Their service is like no other. They are very customer focused.

This was my third and final experience with McCluskey Chevrolet’s service department, and unfortunately, it has been a steady decline from great first impressions to complete disappointment. The first visit was simple—an oil change and tire rotation. Everything went smoothly, and I left impressed with both the speed and professionalism. That experience made me confident about returning. The second visit, however, was concerning. With an appointment scheduled, I brought in my 2024 Traverse RS (with only 8,000 miles on it) for an electrical issue—the car wouldn’t start. What should have been a straightforward diagnosis turned into a nightmare. My vehicle sat at McCluskey for 30 days before the issue was resolved. That should have been a red flag, but I gave them the benefit of the doubt. Fast forward to my most recent and final visit. At 13,000 miles, I scheduled another appointment for an oil change, tire rotation, and yet another electrical issue. I dropped my car off promptly at 9:45 a.m. and expected at least some communication within a day or two. Instead, I got nothing. After three days with no word, I called my service advisor, Ryan—left a voicemail, no return call. I then called the dealership and asked to speak with another advisor. No luck there either. Another day passed, and after finally reaching a customer service agent, I was told an urgent email would be sent to all advisors to call me with an update. No one called. The next day, I tried again, and again I was promised another urgent message would be sent. Still, no response. At this point, my vehicle had been sitting in their lot for five days with zero progress. It wasn’t until I contacted General Motors directly that I finally received a text message from Ryan, who casually informed me they might try to diagnose my car the following week. That was the final straw. I immediately instructed them not to touch my car and picked it up to take to another dealership. McCluskey’s service department has shown me, not once but twice, that customer communication and timely service are simply not a priority. Their lack of follow-up, lack of urgency, and complete disregard for a customer’s time are inexcusable. It’s even more frustrating considering they don’t provide rental vehicles, leaving customers with limited options while their cars sit untouched for days—or even weeks. I genuinely like McCluskey’s facility, but I can no longer waste my time with a service department that doesn’t value their customers. This was strike three, and I won’t be returning. If you’re considering bringing your car here, be prepared for long delays, zero communication, and the possibility that no work will be done on your vehicle in a reasonable timeframe. Take your car here at your own risk—I strongly recommend finding another dealership that will respect both you and your time.

Horrible dealer. They don’t honor prices and use all the skeevy sales tactics that give “used car salesman” a distasteful reputation.

Very disappointed with the vehicle service I have received at McCluskey Chevrolet at Kings Auto Mall. I have had my 2023 Tahoe in 3 times for the same rear camera issue, and it still is not fixed.

I was told one price for my vehicle and after getting home. Reading the paperwork they gave me $1000 less than what I was told. Finance went through paperwork quickly. Yes I will take blame for not slowing them down. I had been there since 10:30 left around 2:15.. I will not recommend any one to this dealership. Very disappointed when one is lied to. I originally came in for an oil change on my 2020 Equinox.

Do yourself a HUGE favor and RUN, don't walk, away from McCluskey Chevrolet (especially the TITLE DEPARTMENT)! We were so excited to purchase our brand-new car from them, and the sales process was… great. But the moment there was a problem, the entire experience went downhill faster than a runaway train. We purchased the car on April 2025 and were promised a smooth title transfer. Fast forward to date (June 2025), and we STILL don't have our title. Why? Because they only had my wife’s name on the title and GM Financial needed them to send in new paperwork with my name on it but they ABSOLUTELY refused to do it and kept sending me back to GM Financial. The REAL kicker is the absolute lack of support from their title department. I've called countless times and spoken to multiple representatives. Each time, I was met with either complete indifference, blatant misinformation, or just a flat-out refusal to help. They acted like resolving a title issue on a BRAND NEW car was somehow MY problem! They finally sent me to a MANAGER, who my wife left a message with and NEVER got a call back. This isn't just an inconvenience; it's a major problem. We can't register the car in both our names and currently still working to resolve this issue with GM Financial. We're essentially driving around in a legal gray area because McCluskey Chevrolet’s TITLE DEPARTMENT can't be bothered to help us fix this mistake. Seriously, avoid this dealership like the plague. The shiny showroom and smooth-talking salespeople are just a facade. Once they have your money, you're on your own. The title department is a black hole of incompetence and apathy. I deeply regret buying our car here and would strongly advise anyone considering McCluskey Chevrolet to look elsewhere. You'll save yourself a LOT of time, money, and frustration. Rating: 1 out of 5 stars (and that's being generous) Would I recommend this dealership? Absolutely NOT! V/R MB