McCluskey Chevrolet

As a female customer, I would recommend this dealership to others but I probably will not be returning. I worked hard to make timely payments on my trade in thinking I would get a better deal now but I did to others but I probably will not be returning. I worked hard to make timely payments on my trade in thinking I would get a better deal now but I didn't. If it is in GOD's will for me to continue to make timely payment and improve my credit score even more over the next eighteen months, on my sixtieth birthday, I will be purchasing the car that I want not what the dealership picks out for me. This purchase began with a call to your dealership inquiring about a lower payment and/or interest rate. Your guest relations person said "Sure we can help. come in" Words were used that made me believe if I purchased from McCluskey as a returning customer, I would receive a much better deal than I accepted.The customer service was great. all employees greeted me and I felt like I was important until you see the numbers. As a returning customer, the car I am paying now for is NOT a better deal then my first purchase- right out of bankruptcy. During my first purchase, I feel the saleperson then, Elizabeth H. provided better serviced me as an individual then, Greg Weber. Elizabeth recognized that as a mature single lady, I desire not just a car but some of the luxury provided on this car. Greg Weber made the sale but I do feel it was the sale he was after more then realizing that I worked hard to get this point in my life and not sale me a car better suited for my twenty seven year old daughter then myself. The arrangement I now have is pretty much the same on a lower quality car, some deal. After driving this Malibu LT, it feels like a toy car compared to the 2011 LTZ I traded in. Even with all the smiles you see on the lot when making the purchase as a returning McCluskey customer, I fell my purchase could have been given better consideration. I was again told that if I paid for my car on time, in two years I would be able to get lower payments and a better interest rate. Well two years later, now I hear "negative equity" is holding me back. Well like I said in the beginning, if it is in GOD's will in eighteen months, I will be purchasing another automobile and at that time, I will make the decisions. More

We purchased a 2004 Pontiac Sunfire for my son Taylor Kincaid...actually I should say my son purchased it. This is his first purchase he's financed. We had some issues with financing and Alex Kerth wor Kincaid...actually I should say my son purchased it. This is his first purchase he's financed. We had some issues with financing and Alex Kerth worked tirelessly to make this deal happen. We were extremely happy with the service we received; Alex made us feel like we were his only customers...eventhough of course I know we were not. When Taylor took his vehicle back in the day after purchase, the service department did almost $1000 of work on the vehicle as no charge to him. We feel that our 20yo son got a safe, reliable vehicle and we couldn't be happier with the service we received. We will recommend McCluskey Chevrolet to all we know! Thank you! More

This is in reference to a review posted August 7, 2013 under the name McCluskyNOMORE: On August 19, 2013 the president of McCluskey Chevrolet contacted me and acknowledged my dissatisfaction with my exper under the name McCluskyNOMORE: On August 19, 2013 the president of McCluskey Chevrolet contacted me and acknowledged my dissatisfaction with my experience with their service department. He agreed to fairly compensate me. McCluskey Chevrolet has acted in good faith to satisfactorily resolve this situation and I no longer feel wronged.. More

Doug is super awesome and patient! Thanks for my new Chevy Equinox!! He stayed late just to make sure everything was to my liking and I left the lot with a huge smile on my face! I recommend him to ever Chevy Equinox!! He stayed late just to make sure everything was to my liking and I left the lot with a huge smile on my face! I recommend him to everyone! More

My experience was amazing overall, with just one negative. Alex Kerth, the Sales Consultant I worked with, was everything I want in a car salesperson. He had good knowledge of the product, was frien negative. Alex Kerth, the Sales Consultant I worked with, was everything I want in a car salesperson. He had good knowledge of the product, was friendly, and not too pushy. He also knew how to make a sale. Everything I experienced with him was excellent and I felt like I was in good hands the entire time. Other staff members around his desk were friendly and engaged me in conversation as well. If I could base my entire experience off of the sales staff, this would have been a 5 star review. Unfortunately, my experience with the finance staff person (I believe his name is Avery) was less than ideal. It began with me feeling like I was talking to a post. He may be forgiven for not showing emotion (or signs of being human), as that is just how some people interact (or don't interact) with others. Unfortunately, he was also entirely too pushy with some of the extras and at times made me feel like I was stupid or wasting his time as I read through the documents before signing them or asked questions. He also pushed me for information that was in no way relevant to the situation as he tried to get me to buy some of the extras. Overall, this was a great experience buying a car. I would like to thank Alex for the personal attention and assistance through the process. I would also recommend that McCluskey do some auditing of the financing staff and their interactions with customers. Thanks again, and I love my 2012 Chevy Cruze! More

I was in the market for a car and have heard great things about McCluskey Chevrolet in the past. I normally shop around from dealership to dealership when buying a car, but McCluskey was my first and last st about McCluskey Chevrolet in the past. I normally shop around from dealership to dealership when buying a car, but McCluskey was my first and last stop. I found the exact car i was in the market for and Karen Shepard went above and beyond to make sure i got that car at a very very reasonable price. My over all experience was OUTSTANDING and i will reccomend this dealership and Karen Shepard to family and friends and will definitley be back in the future. Thank you McCluskey Chevrolet for making my purshase so enjoyable!!! Satisfied customer, Jeremy Sand More

This is the fourth car we have purchased from McClusky in 2 years. Karen Shepherd has taken care of us every time. We will continue to purchase our cars from McClusky and Karen Shepherd! She is very knowledg 2 years. Karen Shepherd has taken care of us every time. We will continue to purchase our cars from McClusky and Karen Shepherd! She is very knowledgeable and wonderful at taking care of everything for us and making things run as smoothly as possible! We are thrilled with our cars, Karen, and McClusky! More

Great sales and service. I will recommend all my family and friends to Doug burns for their car needs. the staff was outstanding and very helpful. and friends to Doug burns for their car needs. the staff was outstanding and very helpful. More

The visit didn't start out that great. Without going into the details lets just say Gary taking us and Walt making everything work out Perfect was awesome. Walt worked hard on getting us what we needed into the details lets just say Gary taking us and Walt making everything work out Perfect was awesome. Walt worked hard on getting us what we needed and the payment we wanted. He is an asset to the company. Gary kept us informed and in the loop the entire deal. We won't ever go anywhere else to buy a car I can tell you that for a fact!!!! Thanks guys fir everything you are Awesome!!!! More

Update: After posting the below review of McCluskey Chevrolet I was contacted by their President who explained just how important Customer Satisfaction is to him and that he would be glad to be my prim Chevrolet I was contacted by their President who explained just how important Customer Satisfaction is to him and that he would be glad to be my primary contact going forward with any issues. It was pleasing to know that the leaders in that organization understand and acknowledge a dissatisfied customer. Since posting the below review, my issues have finally been resolved. I purchased a used 2011 truck from McCluskey Chevrolet in February 2013. It was the last day of the month so they insisted that I sign and they couriered the documents to my husband for his signature and I was promised that copies of all signed documents would be mailed to me. When I waited one week to inquire where the documents were I was told my salesperson no longer worked there and his manager would be taking care of our needs. I was then contacted over 3 weeks later that we needed to come in and sign again because the amounts on my original paperwork were incorrect. We obliged and resigned our paperwork to just be contacted later that afternoon to come and resign for the 3rd time due to another typo on our paperwork. After 3 (40 mile) trips to McCluskey Chevrolet we have owned this truck for 5 weeks, our temporary tag has been expired for over 7 days, and after dozens of emails/phone calls to the manager we have still yet to receive any copies of our paperwork or our license. A return phone call is not to much to ask when making a purchase. The quality of my vehicle is outstanding, but the Customer Service we have received has been disgraceful. More