McCluskey Chevrolet

This was my third and final experience with McCluskey Chevrolet’s service department, and unfortunately, it has been a steady decline from great first impressions to complete disappointment. The first Chevrolet’s service department, and unfortunately, it has been a steady decline from great first impressions to complete disappointment. The first visit was simple—an oil change and tire rotation. Everything went smoothly, and I left impressed with both the speed and professionalism. That experience made me confident about returning. The second visit, however, was concerning. With an appointment scheduled, I brought in my 2024 Traverse RS (with only 8,000 miles on it) for an electrical issue—the car wouldn’t start. What should have been a straightforward diagnosis turned into a nightmare. My vehicle sat at McCluskey for 30 days before the issue was resolved. That should have been a red flag, but I gave them the benefit of the doubt. Fast forward to my most recent and final visit. At 13,000 miles, I scheduled another appointment for an oil change, tire rotation, and yet another electrical issue. I dropped my car off promptly at 9:45 a.m. and expected at least some communication within a day or two. Instead, I got nothing. After three days with no word, I called my service advisor, Ryan—left a voicemail, no return call. I then called the dealership and asked to speak with another advisor. No luck there either. Another day passed, and after finally reaching a customer service agent, I was told an urgent email would be sent to all advisors to call me with an update. No one called. The next day, I tried again, and again I was promised another urgent message would be sent. Still, no response. At this point, my vehicle had been sitting in their lot for five days with zero progress. It wasn’t until I contacted General Motors directly that I finally received a text message from Ryan, who casually informed me they might try to diagnose my car the following week. That was the final straw. I immediately instructed them not to touch my car and picked it up to take to another dealership. McCluskey’s service department has shown me, not once but twice, that customer communication and timely service are simply not a priority. Their lack of follow-up, lack of urgency, and complete disregard for a customer’s time are inexcusable. It’s even more frustrating considering they don’t provide rental vehicles, leaving customers with limited options while their cars sit untouched for days—or even weeks. I genuinely like McCluskey’s facility, but I can no longer waste my time with a service department that doesn’t value their customers. This was strike three, and I won’t be returning. If you’re considering bringing your car here, be prepared for long delays, zero communication, and the possibility that no work will be done on your vehicle in a reasonable timeframe. Take your car here at your own risk—I strongly recommend finding another dealership that will respect both you and your time. More

Very disappointed with the vehicle service I have received at McCluskey Chevrolet at Kings Auto Mall. I have had my 2023 Tahoe in 3 times for the same rear camera issue, and it still is not fixed. received at McCluskey Chevrolet at Kings Auto Mall. I have had my 2023 Tahoe in 3 times for the same rear camera issue, and it still is not fixed. More

I was told one price for my vehicle and after getting home. Reading the paperwork they gave me $1000 less than what I was told. Finance went through paperwork quickly. Yes I will take blame for not slowi home. Reading the paperwork they gave me $1000 less than what I was told. Finance went through paperwork quickly. Yes I will take blame for not slowing them down. I had been there since 10:30 left around 2:15.. I will not recommend any one to this dealership. Very disappointed when one is lied to. I originally came in for an oil change on my 2020 Equinox. More

Do yourself a HUGE favor and RUN, don't walk, away from McCluskey Chevrolet (especially the TITLE DEPARTMENT)! We were so excited to purchase our brand-new car from them, and the sales process was… great. McCluskey Chevrolet (especially the TITLE DEPARTMENT)! We were so excited to purchase our brand-new car from them, and the sales process was… great. But the moment there was a problem, the entire experience went downhill faster than a runaway train. We purchased the car on April 2025 and were promised a smooth title transfer. Fast forward to date (June 2025), and we STILL don't have our title. Why? Because they only had my wife’s name on the title and GM Financial needed them to send in new paperwork with my name on it but they ABSOLUTELY refused to do it and kept sending me back to GM Financial. The REAL kicker is the absolute lack of support from their title department. I've called countless times and spoken to multiple representatives. Each time, I was met with either complete indifference, blatant misinformation, or just a flat-out refusal to help. They acted like resolving a title issue on a BRAND NEW car was somehow MY problem! They finally sent me to a MANAGER, who my wife left a message with and NEVER got a call back. This isn't just an inconvenience; it's a major problem. We can't register the car in both our names and currently still working to resolve this issue with GM Financial. We're essentially driving around in a legal gray area because McCluskey Chevrolet’s TITLE DEPARTMENT can't be bothered to help us fix this mistake. Seriously, avoid this dealership like the plague. The shiny showroom and smooth-talking salespeople are just a facade. Once they have your money, you're on your own. The title department is a black hole of incompetence and apathy. I deeply regret buying our car here and would strongly advise anyone considering McCluskey Chevrolet to look elsewhere. You'll save yourself a LOT of time, money, and frustration. Rating: 1 out of 5 stars (and that's being generous) Would I recommend this dealership? Absolutely NOT! V/R MB More

I used to love this place with fast scheduling service and late night appointments. Can’t get an oil change for over three weeks! Kind of hard to keep appointments for the lifetime power train warranty wh and late night appointments. Can’t get an oil change for over three weeks! Kind of hard to keep appointments for the lifetime power train warranty when they have no service openings. More

Omg I got maybe 2. 5 hours of sleep. Stressing over the fact McCluskey Chevrolet has not got our paperwork and we are at 69 days to put a license plate on the car. W 5 hours of sleep. Stressing over the fact McCluskey Chevrolet has not got our paperwork and we are at 69 days to put a license plate on the car. We have already used to temp tags. McCluskey Chevrolet Kings Automall has told me they will reimburse me for the ticket and write a letter. I have called like 9 times. I have nothing on my driving record. I am so disappointed in the customer care and the no return calls. I was told a week ago they are switching their system ok that’s is current not April. Lisa is in customer care and has been the only help I have gotten in the last 2 days. The title department still no calls More

DO NOT WASTE YOUR TIME TAKING YOUR VEHICLE TO McCLUSKEY CHEVROLET FOR SERVICE unless you have 4 weeks to have a single valve cover changed and 4 spark plugs installed. I should have listened to the online CHEVROLET FOR SERVICE unless you have 4 weeks to have a single valve cover changed and 4 spark plugs installed. I should have listened to the online reviews I am writing to express my extreme dissatisfaction with the service I received at McCluskey Chevrolet. My vehicle was at your dealership for an extended period (3 Weeks) for a relatively straightforward repair, and the entire experience was marked by a lack of communication, accountability, and customer care. I dropped off my vehicle on May 29th for a valve cover replacement and spark plug installation. The estimated cost for this repair was $2200. Despite the vehicle being at your facility, no work was initiated until I began to proactively follow up on June 6th. It took until Sunday, June 8th, to receive a response, informing me that the vehicle needed to be serviced by a "hybrid mechanic" during the day shift and that I would hear something "this week." I was told that a hybrid is a "specialty vehicle," implying longer service times. I found it frustrating that this critical information was not communicated to me at the time of drop-off on May 29th. A few days later, my Customer Service Representative (CSR) informed me that they would be replacing a valve cover gasket, not the entire cover. I requested a written quote, which I received a couple of days later. However, my CSR repeatedly pressured me for approval before I had even received the written quote and subsequently blamed me for the delay in repairs. This was completely unacceptable. My attempts to escalate my concerns were met with further frustration. I called the main dealership number, leaving two messages for the service manager with no return call. When I requested to speak with the general manager, I was informed they were not on-site and was transferred to a voicemail, receiving a return call seven days later. In fairness she was concerned and was very nice, but way too late to make an impact. The voicemail itself directed service complaints to another person, yet the operator would not allow me to speak to another CSR when mine was unavailable, stating I would need to physically come to the dealership. When I finally spoke with the service manager, he demonstrated a complete lack of concern regarding the delay, even after I communicated that my vehicle had been at the dealership for three weeks and was essential for my wife's upcoming business trip. His only comment was that "specialty vehicles and big jobs take a long time to complete." I fail to see how a valve cover replacement on a gasoline engine constitutes a "specialty repair," as it had nothing to do with the hybrid components of the car. The initial reason given for the delay was the absence of a hybrid technician working in the evening. Ironically, the work was completed on the night shift the day after my wife was forced to find alternative transportation for her business trip after we were told the car would be ready. It is clear that no one at McCluskey Chevrolet demonstrated any genuine care or willingness to assist us, despite the fact that we purchased the vehicle from your dealership. Furthermore, I advise against using your text message service, as it appears to provide an easy means for staff to avoid direct communication. I can tell you where my upcoming new truck purchase will not be coming from..... More

The dealership/staff was very welcoming and helpful in my decision of buying a new car. I will definitely be coming back in the future. decision of buying a new car. I will definitely be coming back in the future. More