McCarthy Chevrolet

I was broke down with family in town and needed some quick service. I called the service department and Scott answered and told me to come in. When arriving at the dealer I was confused on where to go a quick service. I called the service department and Scott answered and told me to come in. When arriving at the dealer I was confused on where to go and found the service people in a room. After standing by my car trying to figure out where to go and what to do, there was a young man that come over and told me that I needed to go into the room. I was greeted by a person that went out and got my car and came back in. After he tried to help me found Scott had set my appointment and escorted me to his desk. Scott was very nice and asked a lot of questions. They offered me a rid home with a nice man named Gary. Scott called 1 1/2 hours later and gave me the bad news on how much my car would cost to fix. They fixed it and Gary came and picked me up. I came back and visited Scott and he escorted me to the cashier and he went and got my car. I met him at the car where he smiled and wished me luck with my family. He was so polite and nice. I will do business again with him More

I found the car online and it was exactly what I wanted. I am a 9 hour drive away, so I had Carl, who was excellent, tell me everything about the car over the phone. It was in excellent shape, so I flew out I am a 9 hour drive away, so I had Carl, who was excellent, tell me everything about the car over the phone. It was in excellent shape, so I flew out there. Carl was very gracious and picked me up (45 min drive). I checked out the car and it looked good, except needed to be washed and cleaned. After the car was washed, I noticed a scratch about 30 inches long on the passenger side. I showed Carl who let me know he could buff it out before I go, but the person who could do it was not there. Because it was getting late and I could buff it myself I left. Big mistake. I took it to 3 shops when i got home who told me that it would involve painting and could not be buffed out (fingernail caught when rubbed across. I have been back and forth with Carl on the phone who was trying to get approval to help me fix it. The dealership said "NO"; because it was already built into the price. HOW COULD IT BE BUILT INTO THE PRICE WHEN THEY DIDN'T EVEN KNOW ABOUT THEM!! After several weeks of trying to resolve the misconception that the dealership didn't even know about the scratches therefore could not be built into the price, I'm giving up. DO NOT BUY from this dealer if you are out of state!!!!! They are dishonest after you buy the car!!!! More

I never had a more rude person (Greg the finance manager) to deal with. He spent more time worring about what his fellow workers were doing, left the room several times to check on what was going on in diff to deal with. He spent more time worring about what his fellow workers were doing, left the room several times to check on what was going on in different parts of the dealership. Was on the phone trying to take care of a cash deal, rather than putting interset on the deal i was trying to make.. I have bought several cars and trucks from the Blue Springs dealerships, and was always treated like they were there to help the customer, sorry I can not say that about the McCarthy Cheverolet of Olathe. The salesman Tom Hardin was very kind, and helpful More

Was pawned from 1 service rep to another. Was accused of lieing about a warranty issue so as to avoid coverage. The. I was told that another. Warrententy issue had to be handled by the body shop. They woul lieing about a warranty issue so as to avoid coverage. The. I was told that another. Warrententy issue had to be handled by the body shop. They would not help with making an appointment b/c it is. Separate entety. Had to ask for phone number and call myself. Horrible customer service and. Attitude. Will never use again. More

I bought a used car about a week ago. After a little negotiating, the price was around where I wanted to be, but I waited a week to buy the car. During that week I talked with Jamie several times and h negotiating, the price was around where I wanted to be, but I waited a week to buy the car. During that week I talked with Jamie several times and he always answered my calls or called me back right away. When I went to pick up the car I arrived at McCarthy around 6:15 and did not leave until about 10:00 pm. After I had already signed all the papers I was told that they "could not find the key fobs or spare key." The car that I bought has remote start so the key fobs are very necessary. I was assured that it would not be a problem to get new fobs and Jamie even said that he would personally drive them to my house....what a lie! I have been trying for days to call Jamie and even Ryan McCarthy without any answer or return call. This is a GM Certified car that is supposed to have all its original parts. It's great how they can answer every call when you are interested in buying a car, but after they have your money it's unlikely that you will ever hear from them again!!! More

After a horrible experience with Shawnee Mission Hyundai, McCarthy’s team was great to work with. Shawnee Mission sold the car I wanted, had another one coming in, the salesman said it was the same price, w McCarthy’s team was great to work with. Shawnee Mission sold the car I wanted, had another one coming in, the salesman said it was the same price, when I went to finalize, they raised the price! I went to McCarthy that night and drove home in a 2012 Cruze. They were great to work with! More

McCarthy takes advantage of people with disabilities. McCarthy takes advantage people with disabilities. McCarthy takes advantage or peolpe with disabilities. McCarthy takes advantage of people with disa McCarthy takes advantage people with disabilities. McCarthy takes advantage or peolpe with disabilities. McCarthy takes advantage of people with disabilities. More

If you want service after the sale DO NOT BUY here! There were several things that were supposed to happen and they haven't done any of them. One was an extra key phob, the other was a broken tail light. I were several things that were supposed to happen and they haven't done any of them. One was an extra key phob, the other was a broken tail light. I call and call and even went in twice and sat for a few hours. We will NEVER buy here again. More

Scott Bremer is the most rude, hateful person I have ever worked with at a dealership. My tires were supposed to be checked and rotated. Well, I had a nail in the front left tire. I noticed after I picked worked with at a dealership. My tires were supposed to be checked and rotated. Well, I had a nail in the front left tire. I noticed after I picked up my car - and paid for the tires to be rotated! - that the nail was still in the front left tire. I also missed a service appt and when I tried to schedule it again he wouldn't let me w/o leaving my car for a week while the part was ordered in. I understand I missed an appt so I said that was fine. When I suggested a date when I could leave my car for about a week he said that he couldn't guarantee the part would be available and he wouldn't know until after I left it!!! I have never had a more unsatisfying and just plain rude conversation with anyone in my life as what I had with Scott Bremer. More

This is absolutely the worst place to shop for a car!! Let me start off by saying that they took over an hour to show me the car I had requested to test drive. Then after that they did not have the paperw Let me start off by saying that they took over an hour to show me the car I had requested to test drive. Then after that they did not have the paperwork on the car and had to drive me over to the dealership next door. I decided not to buy the car because we could not meet on a fair price. THEN their sales guy called me twice telling me that I could buy the car for the price I offered. I drove all the way back to the dealership to make the deal only to hear that he had lied to me and wouldn't be able to go down on the price. The second time he went as far as to say, "Send me a check and we have a deal." This turned out to be a complete lie. When I talked to his manager, the owners son Ryan McCarthy, he went on to tell me that he would, "Talk to his employee." This place has the absolute worst customer service I have ever seen. They are dirty and will play games with you. I would advice to stay away from this dealership when shopping for a car. More