McCarthy Chevrolet

Taken Advantage of I would never purchase a car from McCarthy Chevrolet again. I purchased a 2015 Chevy Cruze which I quickly realized was not the car for me. I purcha I would never purchase a car from McCarthy Chevrolet again. I purchased a 2015 Chevy Cruze which I quickly realized was not the car for me. I purchased it on 7/25/15 and the MSRP was $25685. On 9/5/15 when I went to trade the vehicle in (1876 miles) at another dealership I was told my vehicle was only worth $14000. I never in a million years thought that a vehicle could loose 45% of its value in less than 60 days. So I took it back to McCarthy's to see what they would offer. I was told by Tim Gibson, sales manager, he would give me $17000 if I purchased another vehicle at their dealership. I did not want any vehicles that they had nor could I afford anything since I just lost 32% on this vehicle with his offer. Finally, I found a vehicle at Olathe Kia that I was happy with and could afford so I contacted Tim Gibson again to see if the dealership would purchase my car back for the $17000 that he quoted. He said "No". He would purchase my car for $16500 and I would have to deal with the state of KS to get a refund of my sales tax paid on the original purchase. Kia called Tim to see if the dealership would do a bid buy transfer for the $16500 so I wouldn't lose my sales tax credit and he said "NO" he would only give $15500. So I called Tim directly and was told he would not help another dealership make a sale and would only give $15500. I explained in tears that he would be helping me not the Olathe Kia dealership and again was told to take it or leave it. So in closing I can't thank the Olathe Kia dealership enough for all there help in this vehicle transaction. I did not want anything more to do with the McCarthy dealership or Tim Gibson so we took the $15500. Tim Gibson if you read this post, I don't know how you sleep with yourself at night. You must enjoy taking advantage of hard working Americans on a limited budget. Yes I made a mistake going from a SUV to a car and knew I would lose a couple thousand dollars trading the vehicle in shortly after buying it but I never thought I would be completely taken advantage of. Lastly, since I used my neighbors GM Friends and Family Discount to make the original purchase and still lost money I want all the GM employees to know how little the dealerships think of the value of your vehicles. So much for buying American made vehicles. Lesson learn at a high cost. More

Lies Lies Lies I buy a car with a warranty and these people can't even perform an oil change properly. I have had the car for three months and the Check Oil Level l I buy a car with a warranty and these people can't even perform an oil change properly. I have had the car for three months and the Check Oil Level light came on. Upon inspection I found a that the car was 3 quarts low on oil! I looked under the vehicle and saw no leaks, weeps or seeps whatsoever. So, I had a friend drive the car while I followed in another. No smoke came out of the vehicle and the engine is performing just fine. I added the additional 3 quarts as to not burn up the motor until I could get to the dealership to have it looked at. I called and spoke to the newly appointed Pre-Owned Manager who said he would get me back to service to have them take a look at the vehicle (which essentially is a way for him to get rid of an irate customer that has a good and 100% valid point). He sends me back to the service department and I tell them about the oil level issue. They decided that I was an idiot, I guess, so they decided to write it up as "car is using oil, customer states" which I NEVER stated. Also, the TPMS system kept showing the left front sensor dropping out so I wanted them to look at that as well. The next day I get a call saying that they couldn't find any leaks (it's nice to know these guys waste their technicians time looking at things that are 100% obvious to anyone) and my TPMS system is 100%! There was apparently a recall on the Oil Pan gasket that was ISSUED BY GM, that the "warranty company isn't going to cover". When I asked of the condition of the engine he couldn't tell me anything because the technician had not done what I asked because the service writer decided I didn't know what my car was doing so he wrote it up completely wrong. Today I get in my car to go to work (One day after I pick up the car) and the AIR BAG LIGHT IS ON along with the TPMS that has now mover from the left front to the right front (It has a bad sensor, but that would require them fixing something and admitting they were wrong) So now, I get to live with an Air bag light, a mystery engine that may or may not fail due to the negligence of a technician that did not perform an oil chance and an incompetent service writer who did not hear what I asked them to do and decided to make his own decision on what MY car is doing. This place is a joke. I wouldn't recommend my worst enemy stop at that place to take a leak. I guess I will have to go to a real dealership that has some integrity to check out my engine to ensure no damage has been done. AVOID AT ALL COSTS, unless you like being jerked around and treated like an idiot by people who don't listen. More

recall Had to put one star but would have put none if I could ----Have 2007 Chevrolet Cobalt which is under2 recalls and 3 watch lists.....made an appointm Had to put one star but would have put none if I could ----Have 2007 Chevrolet Cobalt which is under2 recalls and 3 watch lists.....made an appointment to fix ignition recall. Told parts in stock....Last Friday took call in --- after waiting in waiting room for 1 hour was told they did not have the parts and would call me when they came in. So after, still counting 15 deaths associated with these recalls McCarthy Chevrolet told me to drive it home and they would call me!!!!! Tried to contract Ryan McCarthy with no response. Only saving grace is if I am in an accident and become the 16th person my wife would be a very rich widow.......be very careful when choosing auto company and dealer who protects it customers...... More

Horrible Customer Service I have never been so disrespected by a dealership in all of my car buying experiences! I have been looking for a specific vehicle for a while and spok I have never been so disrespected by a dealership in all of my car buying experiences! I have been looking for a specific vehicle for a while and spoke with this dealership several times as they were keeping an eye out for what I was looking for. I got the call they had several just come in and wanted me to come look at the vehicles the next day. After going over everything on the phone to make sure everything was within my criteria , I set up an appointment to take a look. Literally I talked to Joe that evening and would be in the following afternoon. After making arrangements with work & kids I go up there and end up waiting, just to be told they didn't have those vehicles at all! Joe then tried to sell me one that was almost 10k over my budget and a totally different vehicle! This dealership is a joke and they have no respect for their customers. I will never ever do business with this dealership nor would I ever recommend them to my worst enemy! More

I would not recommend working with Terry Foglesong Terry Foglesong is the person that I WAS working with, as I am looking for a particular car. I submitted and have gotten an approval for a loan. I'v Terry Foglesong is the person that I WAS working with, as I am looking for a particular car. I submitted and have gotten an approval for a loan. I've asked what company has approved me, BECAUSE there are shady lenders out there, and as of now they have failed to provide this information. I've left my phone number to have a call back, no return calls. I've called and spoken to Terry, and got the answer of "I lost your number". Really, it's on the credit app. I get, "I will call you back in 5 minutes", 35 minutes later, I call and he tells me that, "Oh, we've been really busy". Apparently, my business isn't wanted by MCCARTHY CHEVROLET! More