Mazda of Wesley Chapel

I went to the dealership after scheduling an appointment for a warranty item that had to be ordered. When I arrived I was told that my car was out of warranty by 3 days, and that they could not install the for a warranty item that had to be ordered. When I arrived I was told that my car was out of warranty by 3 days, and that they could not install the part under warranty (I am th 3rd ownerof the car so I never new the original inservice date). 1) Why didn't they tell me this when I scheduled the appointment. 2) Why didn't they call when they received the part to schedule service immediately. I am disappointed for several reasons: 1) it will cost them shipping back to the DC again. 2) they will have lost warranty revenue for the labor for my time slot for service. 3) a minimal amount of customer service and forethought would have saved thim significant reputational harm. More

THIS WAS MY THIRD HYUNDAI PURCHASE AT WESLEY CHAPEL EACH TIME IT HAS BEEN A GREAT EXPIERINCE JOE MCKENNA HAS MADE ALL MY PURCHASES THE BEST NO PRESSURE NO BACK AND FORTH DELIVERED ON ALL THAT WAS PROMISE TH TIME IT HAS BEEN A GREAT EXPIERINCE JOE MCKENNA HAS MADE ALL MY PURCHASES THE BEST NO PRESSURE NO BACK AND FORTH DELIVERED ON ALL THAT WAS PROMISE THE ENTIRE STAFF HERE ARE THE BEST THIS IS THE PLACE TO BUY YOUR NEW OR PRE-OWNED VECHICLE MAKE SURE TO SEE JOE MCKENNA HE IS THE BEST.. More

I have been had my 2006 Mazda 3 serviced here since they opened and I have been extremely pleased with their service. They care about what they are doing, and try to make the whole experience as easy as po opened and I have been extremely pleased with their service. They care about what they are doing, and try to make the whole experience as easy as possible. I now live over an hour away from them, but still make the trip there for service because I know that they will be honest and do a good job. Last week I leased a new Mazda 3 with the help of Mike Brockway. Car buying has always been something that I dreaded, but Mike made it so easy for me. There were no hard sells or pressure and I felt comfortable with the whole process. He listened to me and tried hard to accomodate all of my requests. The entire process was pain free and even fun! I am more convinced than ever that Mazda of Wesley Chapel is the best place for sales and service. And, or course I love the Mazda 3. More

This is our third purchase of a vehicle from this dealership and this sales person. In addition, a friend also purchased a vehicle from this salesman, Rick Reynolds. I can't say enough good things dealership and this sales person. In addition, a friend also purchased a vehicle from this salesman, Rick Reynolds. I can't say enough good things about Rick. He not only does a great job but is very personable, friendly and most importantly, very genuine! He does not pressure or offend but rather his approach is very open and casual. Our experience with Rick and the dealership in our purchases is one that I've asked for some of his business cards. As people admire our personal cars, we encourage them to seek out Rick Reynolds and Hyundai of Wesley Chapel. Rick is an asset to not only this dealership but to the Hyundai name itself! Best regards More

My wife and I wanted (very much needed) a car that got better mileage than our truck. On a whim we went to this dealership and was pleasently treated by the salesman (he's no longer there) and he showed u better mileage than our truck. On a whim we went to this dealership and was pleasently treated by the salesman (he's no longer there) and he showed us a 2012 Accent. They had just got the car in on the friday before. We were there on Monday. Anyway, we're told how this car would get 32mpg in the city, and 45 on the highway. We got very happy and decided that this was just what we needed. After having the car go thru three tanks of gas, it was apparent something was (IS) wrong. To date, our mpg best has been 24mpg and worst has been 17mpg!! We have been back to the dealer several times and we were told (by Nick who is the service manager) that HYUNDAI would not talk to us until a break in period of at least 2000 miles was on the car. There is now over 3600 miles on the car, we have done the required fuel consumption test 4 times and the MPG has been in the LOW 20's which includes a mix of some interstate too. I turned in the test last Monday with 4 documented fill-ups. Now I'm told that a engineer (Mike Porter) has to COME HERE to review my situation, but he won't talk to me, or even look at the car!!?? So why do I have to wait when the papers could be faxed to him??? I really feel at this point that Nick does not care about helping with the problem and all I get is a run-a-round. I am wishing we had never bought this car and unless something VERY POSITIVE happens concerning this, I won't be buying anything or recommending these cars (or this dealer because of Nick's attuide) to anyone. Just a footnote, Dan Wright is the salesman who took over my account and has been very supportive, even he doesn't understand why my mileage is sooo bad. UPDATE: The dealership, per Hyundai, was to test the 2012 Accent, that has MY 4000+ miles on it, for fuel consumption....by driving it a whooping 20 miles!! And in doing this they came up with a MPG of 37.24 .....thats just wrong. So it was then decided that the car would be driven thru the tank of gas. The test goes 80 more miles, then I'm called by Pat (service writer) that the test has been stopped by John Gauvey (GM for the dealership, and a Partner with the owners). The MPG is now 32. Think about this...with the tank full, MPG is (?) 37.24 and after more miles the MPG drops to 32. That is a very large change when the driving included Interstate, or at least that was what I was told. ...gave up... I have changed cars to an 2013 Elantra, hoping that it will be a better experience! Nick told Mr. Gauvey that I was not going to be happy even after doing the test I differ that I did not. I really wanted to get to the root of the problem,but no one seemed to care about that. POSITIVE NOTE: JOE MCKENNA WAS THE MOST HELPFUL PERSON THRU THIS. UPDATE: As of today, June 16, 2012, The 2013 Elantra is performing well. I've seen the trip computer show 37.5 as an average MPG at 70 mph. I will be keeping a LOG of all gas purchases, and MPG findings over the next several months. My wife and I are happy with the car. It's just the overall ridiculous way we were treated, and the we just want you to go away kind of message that was sent thru the actions, which by the way speaks LOUDER than words, that I will stand on what I wrote here and will not recant my post. Heaven help the next person who goes thru what we did just to get a car which really gets the MPG that it's advertised with. Consumers beware that the EPA is blamed for this error, even if the manufacture uses the info for a selling point. LAST UPDATE June 20, 2012: As stated before, we are happy with the 2013 Elantra GLS. It had a spot on the trunk lid-lip at the rear and I showed this to Joe when I test drove the car. He said no problem. After taking the car home, I noticed that the detail person hadn't fixed the spot. So I called Joe and made arrangements for the service dept. to fix it. I was concerned because of the possibility of rust starting early. This was last Monday. I am called by Patrick this afternoon that the car should be ready soon. I said thats fine. Past mid-afternoon I called and talked to John in service. He said there is no problem in picking the car up between 6pm and 7pm, when the service dept closes. My wife and I went there about 6:20pm. I went inside to take care of the paperwork while she waited at the car. As unbelievable as this is going to sound, while signing the papers, Ron Maiden walks up and begins to inform me that because I won't pull this review, I am barred from the dealership and will have to take my car to a different hyundai dealer for service!! AND had the service tech to make a note of it in the computer while I was standing there. What is funny is the fact that Ron and John Gauvey made comments at one time about being apart of the hyundai family. If this is how the family is treated....wow. Mr.Maiden, not to come back to the dealership is no problem for me. But you just might want to give some thought to this: (1) My post was not live yet, giving you the opportunity to talk to me in a kinder way, maybe resolving our differences and (2) The dealership makes money off of hyundai for the services done. It's not coming from my pocket. If you keep sending people away, your hurting the dealers pocket, so how long do you think this practice can last? I've told the truth here and nothing else. This review, like others, is so there is a chance for LEARNING from mistakes and making things better...for the dealer. UPDATE: AUGUST 23, 2012 After now driving the 2013 Elantra more than 5000 miles, we put 2753 miles on it due to taking our daughter to school out of state, the Elantra has not missed a beat! I kept a log of all gas purchases on that trip and the over-all MPG was 31.7....not the 40 thats advertised, but still good. I'm gonna keep the log continuing so the MPG can be tracked. I did take the car to the dealer today and was turned downed for the FREE OIL CHANGE that I have papers saying I'm to get from them. I saw for myself on their computer that really says that "this customer is not welcome and is not to be serviced here"!! But was told to go to the dealer in New Port Richie for the oil changes/service work for the car. Which, by the way, is owned by the same people. Why send me ALL the way out to NPR and give themselves a bad name for customer service is beyond me. But for the record, I have taken the car to a place called Dumas Tire, which is on Hwy 41 in Lutz for an oil change before and after the 2700 mile trip, keeping all paperwork documented so I do not fail my warranty. I have done alot of bussiness with Dumas Tire in the past 25 years, and they have NEVER done me wrong on anything. If any changes happen, I'll do an update. More

The buying experience my wife and I had here was phenomanal. We were treated with the utmost respect and professionalism. Chris and Brad are true professionals in their field. The Sonata Hybrid tha phenomanal. We were treated with the utmost respect and professionalism. Chris and Brad are true professionals in their field. The Sonata Hybrid that we bought is an absolute "BLAST" to drive, and Hyundai has built in soooo much technology in this vehicle. Our first two weeks of in-town driving is averaging almost 36 MPG. If you are in the market for a new car, at least look at the Hyundai line. You won't be disappointed. We also would highly recommend Hyundai of Wesley Chapel, over any other dealer in their market area. They are tops. Doug Cannan Brandon, Florida More

I went into the dealer with a check engine light on back in March. The service staff was very friendly and professional. They even offered me a free loaner while they did the diagnostics on the car. in March. The service staff was very friendly and professional. They even offered me a free loaner while they did the diagnostics on the car. More

Great Experience & Awesome Deal! Our sales person Rick was superb. He was honest & personable without being pushy. I would buy there again in a heartbeat! Rick was superb. He was honest & personable without being pushy. I would buy there again in a heartbeat! More

An awesome.dealership filled with well trained naturally friendly associates, led by an ownership team that clearly understands their customer needs. No hassles - just guidance, no pressure - just support friendly associates, led by an ownership team that clearly understands their customer needs. No hassles - just guidance, no pressure - just support, no games - just straight answers. In 50 years of car buying, nothing prior came close to this experience, and as a plus this ownership team has the Hyundai operation next door. More

Well where to start....my wife and I went to Wesley Chapel Honda a few days ago and got approved for a newish mazda tribute. all seemed fine till we took the car home, found out that the car shakes ter Chapel Honda a few days ago and got approved for a newish mazda tribute. all seemed fine till we took the car home, found out that the car shakes terribly when it is in idoling. We then took it over here to Wesley chapel mazda to have it fixed. During a nice conversation with Kelly Plumer my wife had discovered that Wesley Chapel Honda had seriously messed up wioth our paperwork, putting in for a trade when we decided on not using our car as a trade, also messing with all of the numbers to just make a sale. After finding this we immediatly asked if we could just apply for a loan at the mazda dealership, also see if we COULD trade in our car. They had us floored when they said yes, no problem. unfortunately I have credit issues and past repo's so I was a bit on edge. Kelly made the whole buying process turn into an enjoyable one. Granted with our credit and being upside down ($6,000.00) in our trade we couldnt afford a car with all of the bells and whistles but hey, it's a new car:) They welcomed us with open arms and were constantly in an up-beat mood. Listen, I'm in sales myself so I can spot a dog and pony show from a mile away, they did NOT make us feel rushed, pushed or anything negative. No sleezy sales tactics and slick-backed hair cheap salesmen here. Just regualr people, trying to make a difference. The only thing negative about this whole ordeal is that I am now going to have to go over to Honda and demand my 1,000.00 back for being idiots and screwing us. Again I cant really describe the greatness that this company has acheived. If you need to look for a car, suv please do some research and make sure to take my word for it, you can't go wrong here! I have read all of the reviews from down below and I can say that the positive one's make complete sense, the negative one's well they just suck! They must of had a bad day, woke up on the worng side of the bed, maybe even had a bad case of karma. anyways thanks for reading this and make sure to ask for Kelly Plumer for your sales lady:) Thanks!!!!!!! More