Mazda of Wesley Chapel

overall terrible experience.i talked to Jason Marrero(biggest scam started with him) by phone he gave me reasonable price on the phone and he said vehicle is in their stock .when I went there the Marrero(biggest scam started with him) by phone he gave me reasonable price on the phone and he said vehicle is in their stock .when I went there the Jason said he has to leave cause his daughter birthdays (and transferred me to another sales man(Mr. Alan).He does not have a clue about wht I want,how much the price Jason gave me and tried to sell me much more over than other dealers around.and most importantly he said they do not have the vehicle in their stocks.!!!!!!I told him "are you f***ing kidding me,I am driving all the way from naples,fl to tampa and u are trying to sell to me much more expensive and you do not have the vehicle here..and you know what did he do,he left me middle of the room like I am nothing,and nobody asked whats going on ,can we help you or something..seriously be aware of dealership and their scams..full of shameless people.... More

Purchase was painless, quick and actually pleasant! Very happy with service of sales group. Highly recommend this dealership! Very accommodating to our needs all around! happy with service of sales group. Highly recommend this dealership! Very accommodating to our needs all around! More

We've purchased two vehicles from this dealership in the past few months and I have to say it has been a great experience from start to finish each time. I typically dread stepping foot onto a dealershi the past few months and I have to say it has been a great experience from start to finish each time. I typically dread stepping foot onto a dealership lot but all that has changed. Shawn McMahan was wonderful to work with, friendly and took his time to help us find the right vehicles for us. Both gentleman in finance were friendly and helpful as well. Any questions or issues I've had, even after purchasing, has been addressed quickly and happily as well. I couldn't be more pleased with the whole experience. I also referred a close friend to purchase here and she is very happy as well. I highly recommend! More

Worked the deal with Marc via e-mail. He was very quick to respond. He gave me an awesome deal and was quick to find the correct car I needed. Mike took over and the deal worked perfectly. I highly recomme to respond. He gave me an awesome deal and was quick to find the correct car I needed. Mike took over and the deal worked perfectly. I highly recommend this dealership! More

Overall experience bad they didn't even try to work with us. Financing manager was horrible, Do not do business with this dealer. They treat you like your not even human with us. Financing manager was horrible, Do not do business with this dealer. They treat you like your not even human More

I bought a 2010 Mazda 3 at this dealership. Unlike with past vehicles, I decided to get my car serviced regularly at the dealership. They keep very detailed records of work that has been completed over the past vehicles, I decided to get my car serviced regularly at the dealership. They keep very detailed records of work that has been completed over the life of the car, and use a very easy to understand system to let you know what kind of work needs to be done. The prices are fair, the staff friendly and knowledgeable, and the work is what you would expect from an authorized Mazda dealer who know their cars inside and out. More

I had purchased my second car at the Wesley Chapel Hyundai and during the process i stated that I had a pre-approval letter from Sun Coast Credit Union and I thought things would be seemless. That was Hyundai and during the process i stated that I had a pre-approval letter from Sun Coast Credit Union and I thought things would be seemless. That was not the case. Remember that when you have a pre-approval letter from a bank or credit union you do not need to give the dealership your social security number. During the final paperwork process the Credit Manager asked for my social security number to confirm I still had good credit. He explained to me that it was like when you buy a house that they have to run your credit one more time. This is actually not true. What the Credit Manager did was run my credit and created a new loan application under his name without using the pre-approval so that he would get credit for the loan. i did not find this out until a few weeks later when the Credit Union called me and asked if I was still going to use the loan that they had approved for me. I explained to them that I already used the loan a few weeks ago. After their research they found out that the Credit Manager did not use my Pre-Approval they created a whole new one under their information to get credit. Now by doing this the dealership get credit and more money from the credit union then they were entitled to get and I lose $250 as I am now not eligible for the special credit union incentives. I called the dealership and left a few messages and I never once got a call back from the General Manager at the dealership. I left a few messages with the Sales Manager who sold me the car and again no call back. I would be very careful going to this place ever as you might find you are having a fast one pulled on you as well. Stay away from this location. More

Great experience Al Polizzi took his time to get to know what I was looking for in a car and went beyond all my expectations with his customer service. I recommend anyone looking to get a car to look for th what I was looking for in a car and went beyond all my expectations with his customer service. I recommend anyone looking to get a car to look for this young man he really knows his stuff. As an older women it can be scary going into a dealership to buy a car and there was no pressure only helpful information to meet my needs and for that I thank you. More

Thanks Jason, you gave me a second chance when nobody could help me through with my finance, I am very grateful for all the hard work! And Jared thank you so much fo finding the right car for me, and I a could help me through with my finance, I am very grateful for all the hard work! And Jared thank you so much fo finding the right car for me, and I am very pleased with the Mazda3. It was worth the wait..... :) ! More

had a rough start trying to get into a vehicle here but at the end of the day they were MORE than willing to help me and my family!! Very pleased with the hard work and willingness of there team!! I want t at the end of the day they were MORE than willing to help me and my family!! Very pleased with the hard work and willingness of there team!! I want to thank ron and john especially for the hard work they put into making sure i was very well takin care of and had 100% customer satisfaction thanks again More