Mazda of Milford

Very friendly staff as well as knowledgible. I am happy with this dealership so far in my Mazda journey at Mazda of Milford. I just hope that as mileage builds up that they remain the same and I am happy with this dealership so far in my Mazda journey at Mazda of Milford. I just hope that as mileage builds up that they remain the same and not start charging me for work that is not needed. Dealerships have a tendency to try to make a lot of money for work that is truly not necessary, and that is the reason people for the most part dread taking their cars for service at dealerships. I truly hope that I continue to have a good experience here so I can continue to bring my car here. More

Great Staff & Experience Working with Chris was great, truly friendly and makes the overall experience of purchasing a car at ease with his upbeat personality. He was very at Working with Chris was great, truly friendly and makes the overall experience of purchasing a car at ease with his upbeat personality. He was very attentive to our needs. Including making your dealership very welcoming while our son was there. When we had more questions, he knew where to turn us to his Manager John. The negotiating process was no haggle which will keep us coming back and thank you for that John in your staff! We absolutely love our car its perfect for our family and cannot thank Chris and John enough you two make a great team thank you! Jenn, Dave, Max & Penelope More

Great all around They answered all my questions, they explored all options, they are friendly and will work with you with anything you need.they got everything ready a They answered all my questions, they explored all options, they are friendly and will work with you with anything you need.they got everything ready and were quick. More

Awesome! It was the best car buying experience ever!! In the past I dreaded going to car dealerships because the salesperson would show me what he wanted to sell raher than what I was looking to buy. Then In the past I dreaded going to car dealerships because the salesperson would show me what he wanted to sell raher than what I was looking to buy. Then after anout an hour the nimber game would begin. It was write and number down slipme a piece paper, I would shake me head and them we would go back and forth. But not at Milford Mazda, it was fast, easy, and simple! More

Excellent treatment from start to finish! Jorge was excellent from the start to the finish line, highly recommend him and this team for future dealings! No pressure, patience in reviewing mode Jorge was excellent from the start to the finish line, highly recommend him and this team for future dealings! No pressure, patience in reviewing models, packages, test drives, different ways you can get into models with different options, great overall details and knowledge. More

Wonderful! Julian was helpful, informative and more like a coach when it came to buying a CX-5. Never any pressure, which made a major purchase pretty painless a Julian was helpful, informative and more like a coach when it came to buying a CX-5. Never any pressure, which made a major purchase pretty painless and actually fun! Fast turnaround and fair pricing. Highly recommend. More

Excellent Experience My experience with Mazda of Milford was excellent . I was able to purchase my 2018 Mazda CX-5 without any trouble. There was no one breathing down my My experience with Mazda of Milford was excellent . I was able to purchase my 2018 Mazda CX-5 without any trouble. There was no one breathing down my neck or badgering me to buy something I didn't want. More

Great experience I had a great experience buying my new Mazda 6. Would shop at this dealership again They got me my car in a timely manner. I had a great experience buying my new Mazda 6. Would shop at this dealership again They got me my car in a timely manner. More

Service department needs improvement First of note is Bill in the service department was a tremendous help in determining the source of the issue. He was the only one who took the time to First of note is Bill in the service department was a tremendous help in determining the source of the issue. He was the only one who took the time to listen. There was an issue beginning 1 month after leasing a brand new cx-5, that was brought up at the first oil change. The car would randomly shut off and the engine would have to be restarted each time. I was met with resistance and doubt regarding this issue from the onset. I was told no problem was found when they inspected the car. The issue kept occurring and when I called about it again and asked to have it checked out, I again was met with hesitation and total disregard for the issue, being told if they “can’t replicate the issue” then how would they be able to diagnosis the problem. I brought it in and thanks to Bill, who did a thorough inspection of the engine, found the issue that was causing my car to stall and shut off intermittently. This issue should have been caught the first time I brought it in, 1 month after starting my lease. I was told that there is no way to prove the issue was present when I began my lease when in reality it most likely was. I now have a bill that I have to pay for an issue on a leased car that was likely present when I began the lease. I received condescending attitudes throughout the process and disbelief that the issue was in fact a real issue. I would proceed with caution when dealing with the service department as this probably could have been fixed from the onset if they had just believed their customer. More

Scheduled maintenance. The staff in the Service Department are friendly, attentive, and extremely professional. They were able schedule my vehicle for service around my need The staff in the Service Department are friendly, attentive, and extremely professional. They were able schedule my vehicle for service around my needs, provided me with exact costs, and kept me fully informed of the status of the services being performed. More