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Mazda of Milford
Milford, CT
429 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 429 reviews
March 17, 2025
Number one reason to go this Mazda is one word and one employee “Paul”who made sure all our needs was satisfied and more and fought to make sure me my wife and 2 young kids had a safe fast and officiate w employee “Paul”who made sure all our needs was satisfied and more and fought to make sure me my wife and 2 young kids had a safe fast and officiate way of going on the road always made sure not to pressure us or made feel obligated in purchasing anything and it’s not just Paul but all the employees who work there and very nice easy to approach and well mannered if I was and plan to ever to get a new car again I will definitely choose Mazda thanks to Paul and his comrades. More
by Joshfearon
Employees Worked With
Paul,Jesus
March 16, 2025
Very professional. Alex offered an extensive review of the features of each vehicle I was interested in and arriving at an acceptable offer was easy. Alex offered an extensive review of the features of each vehicle I was interested in and arriving at an acceptable offer was easy. More
by ljsmithct
Employees Worked With
Alexander London
March 14, 2025
I absolutely don’t understand why scheduling a car pickup has to be this difficult, and I felt no respect for my time as a customer. I originally scheduled my pickup for 11 AM but had a meeting, so I aske has to be this difficult, and I felt no respect for my time as a customer. I originally scheduled my pickup for 11 AM but had a meeting, so I asked if I could delay it by 30 minutes or reschedule it to the afternoon. You told me that the business manager might not be available and that I would have to push it to the next day. I accepted this and scheduled my pickup for noon the following day. However, when I arrived on time—actually, even early—I was made to wait for the business manager for an hour and a half. I didn’t get to see them until 1:30 PM. If you care so much about the business manager’s schedule when arranging pickup times, shouldn’t you also respect the customer’s time? To make things worse, a salesperson who wasn’t even responsible for my car bluntly told me, “Do you want to reschedule? Because my client is inside right now. You know it happens.” This attitude is completely unacceptable. If you don’t respect customers’ time, then why argue with me so much about the pickup time in the first place? What’s the point of having an appointment? Very disappointing Moreover, during the wait, my friend and I were completely ignored—no one acknowledged us, and there was no hospitality at all. I had to keep approaching the sales staff myself to ask how much longer we had to wait. ^Update: I called the General Manager, and while he assured me he would call me back, he never did. On the night of March 11, I reviewed the lease agreement and discovered an error. I immediately emailed the dealership, requesting that the necessary corrections be made before signing. However, on the morning of March 12, the business manager called me urgently, insisting that I sign the leasing contract first and that he would correct the information afterward. I refused and asked him to provide me with a properly updated contract instead. Despite this, he continued to pressure me to sign and later sent another contract—one that I quickly realized still contained the same error. When I pointed this out, he repeatedly claimed that he had corrected it on his end and continued urging me to sign regardless. I need an explanation—why is the dealership so focused on closing the deal that they are disregarding the accuracy of the contract and persistently calling the customer to pressure them into signing? Is there a specific reason behind this approach? This experience made me feel less like a valued customer and more like someone being hounded for a debt—when in reality, the dealership is the one responsible for ensuring the contract is correct. Why am I being treated this way? Being pressured into signing an incorrect leasing contract is completely unacceptable, and I sincerely hope this matter will be addressed seriously. Such behavior should never be tolerated at any Mazda dealership. I expect a response and a resolution to this matter. More
by Ruey
Employees Worked With
Jesus R; Paul K
March 02, 2025
Appointment was easy to book, completed in prompt manner and performed professionally with video inspection provided. Friendly service and I was able to work comfortably in waiting area. Decent price. and performed professionally with video inspection provided. Friendly service and I was able to work comfortably in waiting area. Decent price. More
by Scott A
Employees Worked With
Several
February 24, 2025
My routine CX5 service was made simply with Jessica via phone and on the day of service was greeted by Scot. My wait at the nice Mazda Milford lounge with coffee was pleasant. I took advantage of their com phone and on the day of service was greeted by Scot. My wait at the nice Mazda Milford lounge with coffee was pleasant. I took advantage of their complementary car wash to clean off the wintry road salt (great but drying is done by the customer). While waiting I received video summary from the service technician going over his work. The Winter Service special price that covered routine maintenance with car wash was good. More
by KenT
Employees Worked With
Jessica, Scott
January 13, 2025
Lizabeth was very professional and efficient… no issues with her at all however I have to bring my car back in for service because the noise I heard and still hear wasn’t addressed even though I pointed it with her at all however I have to bring my car back in for service because the noise I heard and still hear wasn’t addressed even though I pointed it out … also I was asked if I wanted my car washed Well if they considered hosing the car down with water and not wiping it down and leaving all water spots a car wash that’s pretty sad! It’s a major inconvenience that I have to return to have my car serviced again with in a matter of days because it’s wasn’t addressed the first time More
by gjaspin13
Employees Worked With
Lizabeth
January 11, 2025
The weather was bad but the atmosphere inside"my" Milford Mazda was sunny and upbeat. Liza took care of each of us individually and with care. John sent my video, reporting that all was inside"my" Milford Mazda was sunny and upbeat. Liza took care of each of us individually and with care. John sent my video, reporting that all was well and everything checked out fine. My bill arrived on my phone with a notification that my vehicle was ready. I was actually quite comfortable sitting in that spacious waiting room. I am really fortunate that my son recommended Milford Mazda, No desire to go anywhere else. Being able to watch the big board in the waiting area that shows the progress of the work being done is a great convenience to customers. Thanks, Milford Mazda, you are #1. KEEP THE HIGH STANDARDS. jaden More
by jenniej
Employees Worked With
Liza, John, Scott and Melissa
