Joe Machens Mazda - Service Center

The rates went up I use to pay 55 dollars and I have to drive from Mexico mo and I didn’t get my car wash😢 drive from Mexico mo and I didn’t get my car wash😢 More

The department was friendly and efficient on getting me checked in and out as quickly as possible. I appreciate their help and their friendly service. checked in and out as quickly as possible. I appreciate their help and their friendly service. More

Jessica is always so friendly and helpful! It is great to see her smiling face when I pull up! Always please with my service and the timely manner in which my service is completed! see her smiling face when I pull up! Always please with my service and the timely manner in which my service is completed! More

Service was quick and easy, Jessica very kind and efficient, waiting area is good and prepared for the current situation we are living with the COVID-19. efficient, waiting area is good and prepared for the current situation we are living with the COVID-19. More

Although I am disappointed that several of our favorite service & parts personnel are no longer with the dealership, we continue to be pleased with the maintenance service that we receive. service & parts personnel are no longer with the dealership, we continue to be pleased with the maintenance service that we receive. More

I brought my car in with an error code, the first mechanic said my head/head gasket was bad allowing for antifreeze to get into to 2 cylinders, however we I asked if a pressure test was completed, he mechanic said my head/head gasket was bad allowing for antifreeze to get into to 2 cylinders, however we I asked if a pressure test was completed, he said yes and it held pressure. When I asked what the cost was to fix it, I was told I needed a new engine. At that point I asked to speak to the service manager, and he wasn’t available. So I asked for him to call me, however he never called me. So the next afternoon after no call from the service manager I called back in and was told that my car was ready. I asked I thought the head needed replaced and was told no they flushed the engine and the light cleared. When I went to pick up my car and after paying for it. I moved the car over to the loaner and by the time I got there the light came back on. I went back into the service desk and they had the mechanic come out to talk with me. When I asked about the repair and did they check the timing, because it was out of time when I brought it in, he said no that it wasn’t necessary because if they checked it they would tell me I needed a new engine. Totally absurd response and I asked for someone else to look at my car. The following week, I was called and told they figured out what was wrong with it. The water pump was bad and there a bunch of antifreeze in the oil. However, when the first mechanic went through the engine, I asked if there was water in the oil and he said no. Again, when I asked about changing out the water pump I was told the engine needed replaced because it would easier and cheaper to find an used engine. Unfortunately, at this point I had zero confidence in your shop’s ability to do the repair or to truly identify the problem so I picked up my car and took it another shop and they changed out the water pump and replaced the timing chain for nearly a fourth of the price I was told to buy the new engine ($11.5k). Btw... I still have never received a call from the service manager whom I asked to speak to multiple occasions. Here is my number if he would like to discuss why I was dissatisfied and took my business else where. More

Very quick and accurate work. Thanks h. I have a hard Very quick and accurate work. Thanks h. I have a hard time submitting my survey. No need to check again I live in Ohio thanks Very quick and accurate work. Thanks h. I have a hard time submitting my survey. No need to check again I live in Ohio thanks More

Good service ... timely and responsive to my needs ... your service staff does a great job when I needed it the most ... many thanks for all. your service staff does a great job when I needed it the most ... many thanks for all. More

Machens Mitsubishi got me in on the day I wanted, corrected my alignment and made me a deal on a set of tires. Communication was good, the car doesn’t pull anymore and I got a good deal on the tires. corrected my alignment and made me a deal on a set of tires. Communication was good, the car doesn’t pull anymore and I got a good deal on the tires. Work was completed when promised also. More

Staff were friendly and professional. In for tire pressure and oil change. Work performed. In about 20-30 minutes.worked out perfectly for my schedule. pressure and oil change. Work performed. In about 20-30 minutes.worked out perfectly for my schedule. More