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Joe Machens Mazda - Service Center

Columbia, MO

4.3
643 Reviews

643 Reviews of Joe Machens Mazda - Service Center

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June 05, 2021

Great people! They have serviced my car since 2011. None of the people listed below still work in the service department! I dealt with Jeff Bennett and Sharon Knobel. They were awesome! More

by Moonbeam24927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bennett, Sharon Knobel
Jun 07, 2021 -

Mazda of Columbia responded

Thank you so much for your kind words, we are glad that our service department has been so great to work with the last 10 years!!

June 05, 2021

Great people. I can always count on them to do a great job. I love that I can make an appointment in advance and the coupons are automatically applied. More

by cseghi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Jun 07, 2021 -

Mazda of Columbia responded

Aww, thank you so much for your kind words about our service department, we really appreciate it!

June 02, 2021

Jeff the service manager immediately and eagerly and cheerfully welcome to come to me analyzed by issue said he could solve it and probably took my car back and then a short time returned it in perfect More

by scott orr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff five stars plus!
Jun 03, 2021 -

Mazda of Columbia responded

Thank you for the kind words and great review! We are glad we were able to help and look forward to helping you in the future!

May 22, 2021

Appreciate your service department so much! Loved having a loaner. Loved the time it took. Estimate was right. Didn't try to convince me to have work done I didn't need. So refreshing! More

by Suzanna Brown
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff
May 24, 2021 -

Mazda of Columbia responded

Thank you so much, Suzanna, we are so happy to hear you had such a great service experience!

May 18, 2021

Got my car back and had a black sticky substance on my windshield. Things were moved and not replaced.my air conditioner is making weird noises when asked why they told me it was bc it got dirty. Instead More

by ABBISUMMERS2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Gamblin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Krishuana Armstead
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Mazda of Columbia responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our General Manager, Steve, requested that you email him your full name and contact information. He would like to look into this further for you. His email is snagel@machens.com. Our apologies, we never want to disappoint our customers.

May 16, 2021

We took the car in for a paint chip repair that was there when we bought the car. It was snow covered so we didn’t see it. We got it back and white powder all over the inside an even in the grill More

by DONROB0529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Landreth
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Mazda of Columbia responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our General Manager, Steve, requested that you email him your full name and contact information. He would like to look into this further for you. His email is snagel@machens.com.

May 15, 2021

Jeff is very friendly made you feel welcome fast service i will always take my car here great place to buy or service affordable price More

by MsMake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 17, 2021 -

Mazda of Columbia responded

Thank you so much for your kind reviews of Jeff, we are glad he is always able to help!

May 13, 2021

I appreciate the friendly folks on the service department. They communicate well and are clear with service to be performed. The bill doesn't have surprises or unexpected charges. Normally have ab More

by TAROB115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Mazda of Columbia responded

Thank you so much for your kind words of our service department, we really appreciate it!

May 12, 2021

Good people and service just long wait for getting done what needed to get done. Sat in the waiting area for 4 hours while waiting for approval on my warranty on the vehicle I bought 10 days earlier. More

by NATHANKINGSLEY15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MC Dampier
May 12, 2021 -

Mazda of Columbia responded

Thanks so much for your honest review of our service department, we really appreciate it and we hope next time we can redeem ourselves in terms of how long it takes us!

May 08, 2021

I came in earlier than my appointment time was. I was seen quickly and I was done before 9:15 am. Very clean service center and very friendly service staff. More

by BETHFBROWNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
May 10, 2021 -

Mazda of Columbia responded

Woo! Efficiency at its finest, we are glad we were able to help you out!

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